Dog & Cat Vets in Uxbridge

## Summary My Vet 24-7 Ltd describes itself as offering 24/7 emergency appointments and a broad mix of routine and referral-style care, with facilities listed on its site including digital radiography, ultrasound and endoscopy. The clinic also states it handles a wide range of species (dogs, cats, birds, reptiles and other small animals) and lists orthopaedic surgery among its specialties. Recent reviews repeatedly single out a vet named **Daniel** for taking a less invasive route where possible (one owner says he advised treatment that avoided an “expensive operation”; another contrasts his approach with recommendations for “expensive scans”). Owners also mention **dentistry/dental surgery** and long-term continuity of care (“coming for a number of years” / “over a decade”). Practical feedback is mixed: some praise easy booking and last‑minute cancellations, while one recent review reports long waits, a poorly maintained waiting area, and inconsistent guidance from reception staff. ## Services From the clinic website summary: - Consultations and general check-ups - Vaccinations - Diagnostics, with facilities listed as **digital radiography**, **ultrasound** and **endoscopy** - Surgery, with “full surgical facilities” stated - Dentistry - Neutering - Hydrotherapy - Acupuncture - Home visiting service - Orthopaedic surgery (listed as a specialty) - Emergency appointments available **24/7** (as stated on the site) - Species treated listed as: dogs, cats, birds, reptiles, and other small animals From recent reviews: - Dental surgery/dentistry mentioned by a long-term client - Vaccinations discussed (including one complaint about a vaccine change requiring two visits) ## People - **Daniel** (vet, as referenced in reviews): repeatedly credited with problem-solving and conservative decision-making. Examples owners give include advising a treatment path that avoided an expensive operation for a puppy, and choosing a “much less invasive approach” for an older dog where another vet had suggested intrusive scans. Multiple reviewers mention travelling a long distance specifically to see him and cite trust built over years. ## Reviews **Google rating: 4.7 stars from 728 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Many owners describe **trust in clinical judgement**, especially around avoiding unnecessary or overly invasive procedures (e.g., advice that avoided an operation; choosing a less invasive approach than expensive scans). - **Price perceptions conflict:** several reviews call pricing “very fair”/“affordable,” while one recent 1‑star review alleges being quoted one price and then charged for items they say weren’t provided, and unexpected extra costs around a vaccine course. - **Waiting time and environment**: one recent review reports waiting around an hour and describes the premises as not well maintained (hair on floors, worn seating). - **Front-desk consistency**: one reviewer reports receiving conflicting advice from different reception staff, creating confusion. - **Access/appointments**: reviewers mention appointments being accommodated in a good timeframe, and that booking and even last‑minute cancellations are straightforward; one reviewer notes some waiting to get through by phone.

## Summary Medivet Denham is part of the Medivet group and has been providing veterinary care since 2005. The practice is set up for routine appointments as well as diagnostics on-site (including X-rays, ultrasound and an in-house laboratory), and it also offers nurse clinics and home visits. In the latest reviews available to us, owners repeatedly describe clear explanations during appointments (including being shown how to give injections) and pets being helped to stay calm—one review mentions a very scared dog becoming relaxed during the visit. Reviews also include an emergency visit where the team was “the only ones willing to help”. ## Services Based on the clinic website summary and the latest reviews, services mentioned include: - 15-minute consultations - Dentistry - Diagnostic testing on-site: ECG, ultrasound, X-rays, in-house laboratory - Nurse clinics - Home visits - Animal Health Certificate (pet travel) - Emergency care: out-of-hours support is provided via a Medivet 24-hour hospital (phone assessment described as free, with an out-of-hours consult fee listed below) - Species treated: cats, dogs, rabbits - Veterinary Nurse Training facility (listed in the clinic data) ## Pricing - Out-of-hours consult fee (via the Medivet 24-hour hospital): **£130** - **No charge** for an out-of-hours **assessment by phone** (as stated on the website) ## People - **Hari**: mentioned by name as the vet one owner “normally see[s]”; described as consistently helpful, caring, and knowledgeable. - **Selvy**: mentioned by name; one owner says Selvy took plenty of time to explain their pet’s condition and trained them to give injections. - Wider team: multiple reviews describe being greeted warmly on arrival and having procedures/processes explained clearly; one owner specifically praises both a doctor and nurse for being “very thorough about the process” during an emergency visit. ## Reviews **Google rating: 4.8 stars from 139 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Warm, friendly reception and “first class service” mentioned across multiple visits. - Communication during appointments: owners describe staff taking time to explain conditions and processes, including practical coaching (e.g., learning to administer injections). - Handling anxious pets: a review describes a frightened dog being made to feel relaxed. - Help in urgent situations: one reviewer says they attended as an emergency and the practice was the only one willing to help, with thorough care from both vet and nurse.

## Summary Medivet Ickenham is part of the Medivet group and offers routine and diagnostic veterinary care for cats, dogs and rabbits, with facilities such as X‑ray and an in‑house laboratory. The website highlights longer, 15‑minute consultations, plus nurse clinics and home visits. Recent reviews repeatedly mention pets being kept calm during appointments and procedures; one owner described a cat neutering where the team gave detailed aftercare information, called the next day to check in, and even shared photos taken during the stay. ## Services Based on the clinic website and the reviews, services mentioned include: - Vaccinations and parasite care - Pet neutering (cat neutering specifically mentioned in a review), with aftercare guidance and a follow‑up call reported - Microchipping - Dentistry - ECG (electrocardiogram) testing - X‑rays - In‑house laboratory testing - Nurse clinics - Home visits - 15‑minute consultations Out‑of‑hours care is stated to be provided via **Medivet 24 Hour Watford**, with **free phone assessments** and an **out‑of‑hours consultation fee of £130**. ## Pricing - **Out‑of‑hours consultation fee:** £130 (phone assessment free) ## People - **Vas** (named in a review): credited with the nursing staff for gently handling a nervous dog during examinations and helping her leave calmly (including using treats). ## Reviews **4.8 stars from 149 reviews.** The comments available focus heavily on day‑to‑day experiences of handling, communication, and follow‑up after care. “Themes below are drawn from the latest written reviews available to us.” - Calm, gentle handling that helps nervous pets cope during examinations (including nervous accidents being treated matter‑of‑factly). - Clear communication and support around procedures: aftercare information provided after neutering, plus a next‑day check‑in call. - Owners describing being seen quickly and pets being treated with care and affection. - Multiple mentions of friendly, welcoming staff across vets and nurses.

## Summary Uxbridge Vets describes itself as **independent (not part of a group)** and offers routine care alongside capabilities like **in-house laboratory testing** and **laparoscopic surgery**. The website also highlights a **calmer setup with separate dog and cat waiting areas**, and offers **out-of-hours emergency care via a separate phone number**. From the latest reviews available, owners commonly mention **clear explanations and not feeling rushed in consults**, and some describe staff being **particularly supportive during end-of-life care**. There are also a couple of serious complaints: one review alleges a **costly dental work-up that didn’t resolve the problem** (followed by missed follow-up contact), and another describes a **miscommunication around vaccination timing** that led to a suggestion to restart the vaccine course. ## Services Based on the website summary and reviews, Uxbridge Vets offers: - **Vaccinations** (including puppy vaccinations mentioned in reviews) - **Flea & worm control** - **Microchipping** - **Dental care** (one review specifically references dental X‑rays, tooth removal/extraction, and a dental clean) - **Laboratory services** with an **in-house lab** - **Nurse clinics** - **Nutritional advice** - **Home visits** - **Travel health certificates** - **Laparoscopic surgery** - **Out-of-hours emergency care** (arranged via a stated external number) Species mentioned on the website: **dogs, cats, rabbits**. ## People Named in reviews: - **Faye** (role not stated): thanked by a cat owner who said their cat was “well looked after” across visits and that the practice was consistently supportive. Team feedback (no individual names given): - Multiple reviews describe vets/staff **explaining options clearly** and making owners feel **listened to**, with one reviewer noting consultations **weren’t rushed** and that the team **followed up when needed**. - One detailed review describes the team being **gentle and patient** during a pet’s final visit, explaining what was happening and helping the owner through an end-of-life situation. ## Reviews **Google rating: 4.8 stars from 253 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Communication and responsiveness:** several owners mention quick responses, clear explanations, and ease of booking (including online booking and helpful phone support). - **Support in difficult situations:** one owner gives a detailed account of compassionate end-of-life care, describing staff as gentle, unhurried, and focused on keeping the pet comfortable. - **Cost/value is mixed:** one reviewer says prices were “better” than other vets, another felt it was “quite expensive,” and a 1‑star review focuses on a **£1200+ dental quote/charge**. - **Operational/clinical complaints (minority but significant):** - A 1‑star review alleges a dental investigation and treatment didn’t fix the underlying issue, and also describes **no promised next-day call** and the clinic “forgetting” the case. - Another 1‑star review describes **conflicting advice** between reception and the vet on vaccine timing, and felt pressured toward restarting a vaccination course.

## Summary Goddard Veterinary Group Uxbridge is part of the **Goddard Veterinary Group** (a multi-branch group practice) and is **RCVS-accredited**. The practice is set up for routine and diagnostic work with **on-site blood testing and X‑rays**, plus dentistry and surgery/operations mentioned on the website. Emergency care is stated to be provided via **Mandeville Veterinary Hospital (24/7, 365 days)**. In the latest reviews, owners repeatedly separate **strong clinical care** from **administrative/friction points**: several describe clear explanations and budget-aware treatment choices (including trying options before referral for expensive testing), while others report serious issues around prescriptions, responsiveness, and billing (including a complaint about repeat medication not being dispensed and alleged double charges/direct debit problems). Concrete specifics mentioned by owners include: - **Clear, step-by-step options** that consider budget before hospital-level testing (one owner describes trying different approaches first, with tests explained so they could choose). - Handling of **high-stress/nervous dogs** without shaming the owner. - Reported **phone/booking and in-branch tech problems** leading to delays and frustration. - A serious allegation involving **repeat heart medication management** (dose change not recorded; dispute over dispensing), plus alleged **overcharging**. ## Services Services and capabilities stated on the practice website include: - **Consultations** - **Vaccinations** - **Flea and worm treatment** - **Microchipping** - **Neutering** - **Dentistry** - **Nurse clinics** - **Weight and diet advice** - **Wellness health screen** - **Diagnostics:** blood testing and diagnostic imaging including **X‑ray** (with on-site blood testing and X‑rays listed as facilities) Other relevant points: - **Free new pet health check** (website-listed) - **Healthcare plan:** “**ProActive Pets**” (website-listed; inclusions beyond the name aren’t detailed in the provided summary) - **Emergency care arrangement:** emergency care is provided through **Mandeville Veterinary Hospital**, stated to be open **24 hours a day, 365 days a year** - **Veterinary Nurse Training facility** (from the structured clinic data) Species mentioned in reviews include **cats**, **dogs**, and a **rabbit**. ## People Named staff mentioned in reviews: - **Dr Nayantara Ghotge (“NT”)** (vet): described by multiple owners as attentive and persistent in working up longer-running problems; one cat owner credits her with finding an underlying cause for years of overgrooming, resulting in visible improvement. - **Kyle** (role not specified): mentioned alongside NT and nursing staff for “first rate vet care,” with clear explanations and treatment options. - **Nicole** (nurse): mentioned in a negative context in a complaint review, where the owner felt they were accused of lying during a repeat medication issue. - **Sally (head nurse)**: also mentioned in the same complaint review, described as unhelpful during escalation of the medication/billing issue. ## Reviews **Google rating: 4.7 stars from 221 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Strong vet and clinical handling (especially specific clinicians):** owners highlight clear explanations, treatment choices that take budget into account, and calm handling of difficult or fearful dogs; one long-term cat owner reports a sustained improvement in chronic overgrooming after investigations with Dr Ghotge (NT). - **Administration and systems draw repeated criticism:** frustration with phone booking/call handling, slow updates, and “poor tech” causing delays at checkout/booking are specifically mentioned. - **Prescription/billing complaints (including serious allegations):** one owner describes repeat heart medication issues after a dosage change wasn’t recorded, plus claims of being double charged for medicine and having duplicate direct debits taken. Another review complains about delays in being able to obtain flea treatment before an exam, despite being on a plan. - **Clean premises and friendly front desk also mentioned:** one review notes clean rooms and welcoming reception staff.