Arden House Veterinary Surgery

Arden House Veterinary Surgery describes itself as an independent practice that has been caring for patients since 1946. Based on the available information and reviews, it appears set up for general practice care plus support around serious illness and end-of-life decisions: owners mention help managing a diabetic pet, being seen quickly for an urgent concern, and home euthanasia carried out sensitively. Several reviews also describe the team keeping in touch after difficult appointments (including follow-up contact, a condolence card, and paw prints).

Services

•24-hour emergency cover via Vets Now is stated on the website (with a separate process for in-hours vs out-of-hours emergencies).
•Diabetes support is specifically mentioned in reviews (staff described as “brilliant” when a pet became diabetic, including checking in outside working hours).
•Home euthanasia is specifically mentioned (booked as a home service; described as gentle and respectful).
•Urgent same-day assessment is mentioned by one owner who says they were seen “within minutes” and received a “thorough examination” for a Labrador puppy.

People

•Cathy: Mentioned for hands-on involvement with a diabetic pet, including checking on the animal outside working hours.
•Kathryn & Tora: Named in connection with a home euthanasia, with the owner highlighting how they handled the procedure gently and helped preserve the pet’s dignity.
•Gemma (vet nurse): Mentioned as “wonderful” and “very helpful,” including during an urgent visit for a puppy.
•Kirsty & Celia: Mentioned as supportive during a period of illness, including ringing and keeping in touch.
•Reception team: Specifically thanked for their role during a difficult end-of-life situation.

Reviews

4.9 stars from 19 reviews. The latest written reviews available to us are strongly positive and focus on support during serious illness and end-of-life care, plus responsiveness for urgent concerns. “”

•End-of-life support and aftercare: owners describe staff “going above and beyond,” arranging home euthanasia, and providing a condolence card and paw prints.
•Ongoing check-ins and communication: multiple reviews mention the team calling/keeping in touch during illness and even checking on a pet outside working hours.
•Fast access when something is wrong: one owner reports being seen within minutes and receiving a thorough examination.

Reviews for Arden House Veterinary Surgery

Note: Showing the 5 most recent Google reviews out of 19 we track in total. Recent reviews may not be representative of overall sentiment.

Heather Jones

a year ago

Honestly wish I went to them sooner with ! They are so lovely, Such a shame it was when I had to say goodbye to my dog, they went above and beyond even after! Thank you so much!

Ian Formula One Oracle

Cathy and the other staff at this vet clinic deserve the very best praise for their work. I'm not sure Cathy has an hour off work never mind a day such is her devotion to the animals in her care. Our little Ralph became diabetic and the staff were brilliant. Due to his condition Cathy even checked on Ralph outside working hours. If vet medals existed the clinic would be covered in them.

Brenda Davis

2 years ago

Pauline Williamson

3 years ago

A Vaali

The most amazing team at this clinic. We switched to this vet during our cats illness and they were so accommodating & understanding. Human kindness goes a long way and on top of that they’re all professional. We sadly had to put down Mr Cat III and booked a home service. Kathryn & Tora we’re absolutely incredible. Very gentle & sensitive and gave him his dignity. It’s such a difficult procedure but they were so gracious and respectful. Thank you so much to all the team at Arden House including the brilliant receptionists. Highly recommend this place because they actually care about our pets, you can feel it. Thank you again for looking after our special cat & for the lovely card and paw prints. From Mr Cat III Family

Sharon kehoe

7 years ago

Arden house Harefield and Ruislip have been such a support to me with my 12 year old Labrador Kira, Gemma the vet nurse has been wonderful and kirsty and Celia have been so supportive through kira being unwell ringing and keeping in touch all the time, such a help to me that I have their support. Thank you all of you. Brilliant care for the animals and their owners.

Martin Gillison

Visiting the area on our Narrowboat when we had an issue with our Labrador pup. We were seen within minutes of ringing the surgery and very happy with the thorough examination. Gemma the vet nurse was very helpful. Will definitely return again if need be.