Dog & Cat Vets in Kensington and Chelsea

## Summary Creature Comforts Notting Hill is part of the Creature Comforts brand, which the clinic website says operates multiple veterinary clinics. It treats dogs, cats and rabbits, and is listed as a veterinary nurse training facility. Owners repeatedly mention an app for booking appointments and tracking pets’ needs/notes, plus a generally calm clinic environment (including comments that the waiting area often isn’t crowded). Clinically, reviews reference vaccinations, surgery, and ongoing cancer-related visits, with several people highlighting clear explanations and vets seeking approval before treatment. The website also states emergency care is available during opening hours, with an out-of-hours provider used when the clinic is closed. ## Services - Care for **dogs, cats and rabbits** (website). - **Emergency care during clinic opening hours**, with an **out-of-hours provider** when closed (website). - **Vaccinations** (review mention of “vaccines”). - **Surgery** (review mention of a dog having had “a surgery”). - **Second opinions** (review describing coming in for a second opinion). - **Ongoing/cancer-related visits** (review referencing “frequent cancer visits” for cats). - **Veterinary nurse training facility** (clinic data). - **Online/app features** mentioned by multiple owners: - Appointment booking via app - Tracking what a pet needs - Adding notes about a pet’s health ## People - **Dr Jake** (vet): mentioned for a calm approach and clear communication—one owner says he explains the problem and “seeks approval before treatment.” - **Dr Sam** (vet) and **Dr Chloe** (vet): named positively in connection with ongoing care (including cancer-related visits). - **Reception team**: one reviewer specifically notes they “keep checking in” after visits. ## Reviews **Google rating: 5 stars from 167 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - App-based booking and record-keeping is a recurring practical positive (booking appointments, tracking needs, adding health notes). - Owners describe clear, transparent discussions of diagnosis and treatment, including being asked for approval before treatment goes ahead. - Multiple examples of pets being comfortable at visits (dogs “loving” the clinic even after surgery/vaccines; shy dogs warming up quickly). - Clinic environment is repeatedly described as calm/clean/organised; one owner highlights that the waiting area often isn’t crowded, which they found helpful for nervous dogs. - Some owners mention a **monthly plan/subscription** being useful for frequent visits (no prices or inclusions were specified in the reviews provided).

## Summary Abingdon Vet Centre describes itself as a long-established, general veterinary practice with on-site diagnostics (digital X‑ray, ultrasound and an in‑house laboratory) and the ability to hospitalise patients. The website highlights specialist surgery options (orthopaedics, soft tissue and dentistry) alongside routine preventative care, and says it provides 24/7 emergency support through a partnership with Elizabeth Street Veterinary Clinic. From the latest reviews available to us, the clearest decision-relevant signals are around pet travel paperwork and support: multiple reviewers mention detailed help with the AHC process and advice for travelling abroad (including with a budgie). Reviews also include small but concrete examples of practical help (e.g., staff assisting an owner to clean up after a cat had an accident en route) and note that it can be a “very busy clinic” while still being responsive. ## Services Based on the clinic website and the latest written reviews, services and capabilities mentioned include: - Surgery and medicine, including “specialist surgeries” in: - Orthopaedics - Soft-tissue surgery - Dentistry - Preventative healthcare and routine health checks/clinics - Puppy and kitten checks - Hospitalisation - Advanced diagnostics: - Digital X‑ray - Ultrasound - In‑house laboratory testing - Senior pet care, including arthritis management and geriatric health checks - Pet travel advice and documentation support (reviews specifically mention AHC process guidance and help with travelling abroad) - Emergency care: the website states 24/7 emergency support via a partnership with Elizabeth Street Veterinary Clinic ## People - **Jose (vet; referred to as “Dr Jose” in reviews)**: reviewers describe him as knowledgeable about the AHC (pet travel) process, walking owners through “legalities and processes” and rules for compliance, and providing travel support and advice (including for a bird travelling abroad). - **Huma (reception)** and **Harriet (reception)**: mentioned for going “the extra mile” to provide support and advice, even in what one reviewer described as a very busy clinic. ## Reviews **Google rating: 4.7 stars from 209 reviews.** Themes below are drawn from the latest written reviews available to us. - Detailed help with pet travel requirements: owners mention step-by-step guidance through the AHC process, including legalities and adherence to rules. - Practical, hands-on support during visits: one reviewer notes staff helped them clean up after their cat had an accident on the way in. - Team members are repeatedly named for specific support (Dr Jose, Huma and Harriet), with comments that the clinic is busy but still helpful.

## Summary Waggin' Tails Chelsea Veterinary Clinic operates as part of the **DNA Vetcare Group** and states it is **RCVS accredited**. The website lists core first-opinion services (including **surgery & medicine**, **preventative healthcare**, and **puppy/kitten checks**) and says **24-hour emergency care** is available via a partnership with **Elizabeth Street Veterinary Clinic**. In the latest reviews available to us, owners most often describe **easy booking/contact**, treatments that “**worked well**” with **follow-up**, and repeated long-term use over **4–5 years** with the same team mentioned by name. ## Services Based on the clinic website and the latest reviews, services mentioned include: - **Surgery & medicine** - **Preventative healthcare** - **Health checks and clinics** - **Puppy and kitten checks** - **Pet travel advice** - **24-hour emergency care** via a partnership with **Elizabeth Street Veterinary Clinic** (as stated on the website) - **Grooming** is mentioned in an older review (a “grooming parlour” and repeated grooming visits) ## People - **Dr Nora (vet)** – repeatedly named in reviews as “professional and knowledgeable,” with owners highlighting **thorough explanations** and an ability to help pets feel at ease during visits. - **Claire (assistant)** – described as “extremely friendly and helpful,” with multiple reviews noting a welcoming experience at arrival and during appointments. - **Owner/management (unnamed)** – in an older grooming-related review, a customer reports being **called by the owner** after an unsatisfactory grooming visit. ## Reviews **Google rating: 4.6 stars from 153 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Owners frequently mention **straightforward appointment booking/contact** and **efficient visits**. - Several reviews describe **treatment that worked**, plus **follow-up afterwards**. - Multiple reviewers reference **long-term continuity** (around **4–5 years**) with their pets being seen there. - Staff are often singled out by name (notably **Dr Nora** and **Claire**) for **clear explanations** and making pets/owners feel at ease. - One older review focused on **grooming** notes a prior issue, followed by a **call from the owner** and a later return visit that the reviewer says went well.

## Summary Medivet 24 Hour Kensington is part of the Medivet group and is set up for round-the-clock care, with 24-hour emergency cover and intensive care listed on its website. Beyond emergencies, it advertises advanced diagnostics and surgery (including CT imaging, endoscopy, ultrasound, keyhole surgery, and an orthopaedic theatre) alongside routine services like vaccinations, neutering, microchipping, and parasite care. Recent reviews frequently describe reassuring communication during urgent visits (including out-of-hours) and mention pets being admitted for ongoing care, but one recent reviewer reports serious frustration with travel paperwork advice/timelines and later billing follow-up, alongside a stated charge of £587. ## Services - **24-hour emergency care** and **24-hour intensive care** (website). - **15-minute consultations** (website). - **Diagnostic imaging and tests:** CT imaging, X-rays, ultrasound, ECG, endoscopy, and an in-house laboratory (website). - **Surgery:** keyhole surgery, soft tissue surgery and orthopaedic surgery (listed specialties), plus an **orthopaedic theatre** (website). - **Dentistry** (website). - **Laser treatment** (website). - **Preventive/routine care:** vaccinations, parasite care, neutering, microchipping (website). - **Nurse clinics** (website). - **Pet travel documentation:** Animal Health Certificate (website). A review also discusses vaccination/treatment requirements for travel paperwork and timing (review). - **Species treated:** cats, dogs, rabbits, and small mammals (website). - **Veterinary nurse training facility** (clinic data). ## Pricing - **Out-of-hours consult fee:** **£130** (website). - **No charge for assessment by phone** (website). - One reviewer reports being **charged £587** in relation to pet travel vaccinations/paperwork, and criticises the admin/process (review). ## People - **Emma (vet)** is mentioned as a dog’s regular vet; the owner describes strong trust and continuity of care (review). - **Jia Goh (vet)** is named in a complaint focused on travel advice and later billing follow-up; the same vet is also described positively by another owner as providing “wonderful care” when their usual vet was away (reviews). - **Roshni** is thanked for an out-of-hours appointment, described as gentle with a cat, answering questions, and helping an anxious owner feel at ease (review). - **Vanesa** is described as calm, patient, and gentle during an exam of a worried dog (review). - **Dr. Clarisse** is praised for explaining options clearly during a difficult decision, not rushing the owner, and personally calling back to answer follow-up questions (review). - **Front-of-house/reception staff** are repeatedly noted as friendly, welcoming, and helpful (multiple reviews). ## Reviews **4.5 stars from 589 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners often describe **calm, reassuring handling in urgent situations**, including out-of-hours; one case mentions rapid help for a **grass seed stuck in a dog’s ear** (reviews). - **Communication is a recurring positive:** vets answering questions, explaining options, and prompt responses to follow-ups; one reviewer notes a vet **called back personally** (reviews). - **Hospital admission/ongoing care** is mentioned for an out-of-hours cat case, with the owner highlighting consistent support from multiple staff members (review). - Some reviewers value a **conservative approach to testing**, with one long-term client saying the clinic “do not order tests if they are not needed” (review). - A contrasting recent review alleges **poor travel-paperwork guidance and admin**, unexpected timing requirements for rabies/worming, a reported **£587** charge, and a later message about an unspecified outstanding bill (review).

## Summary Kensington Veterinary Care describes itself as a fully independent (non-corporate) practice that has been providing pet care for 20+ years. Based on the website and recent reviews, it appears set up for both routine preventative care (vaccinations, parasite control, microchipping) and more involved work such as surgery and diagnostics (an on-site X‑ray suite is listed). It also advertises a 24‑hour emergency vet service. Recent reviews include both positive and negative experiences around travel paperwork: one owner praised the clinic for handling flight paperwork professionally, while another reports their Animal Health Certificate could not be completed on the day of travel due to missing documents and says they were not warned in advance. ## Services Services explicitly mentioned on the clinic website include: - General vet consultations and pet health checks - Vaccinations - Microchipping - Flea, tick, and worm treatment - Neutering - Dental care - Surgery (one recent review mentions leg surgery for a small dog) - Testing and diagnosis - X‑ray suite (listed facility) - Pet travel advice - Animal Health Certificates - Export Health Certificates - 24‑hour emergency vet service (as stated on the website) ## Reviews **Google rating: 4.4 stars from 176 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Surgery experience and cost discussions:** one owner reports their dog had leg surgery and says they were *not pushed* into a more expensive procedure. - **Travel documentation:** one reviewer says the clinic “sorted out” paperwork for an upcoming long flight; another reports an Animal Health Certificate could not be produced on the agreed day because required documents were not available. - **Communication and planning (mixed):** the negative review specifically criticises lack of advance warning before an appointment where the certificate could not be completed, and says they were not referred on when problems arose.