Medivet Notting Hill – Vets in Kensington and Chelsea
Clinic Overview
Medivet Notting Hill is part of the Medivet group and is set up for routine appointments plus diagnostic work, with on-site imaging and lab support (X‑rays, ultrasound, in‑house laboratory). The practice is also listed as a Veterinary Nurse Training facility.
From the latest reviews available to us, owners describe very gentle handling for cats (including a difficult claw trim done “quickly and well” without upsetting the cat), and notably compassionate support around end‑of‑life situations (including contacting an owner via microchip and providing a condolence card with a paw print). However, there are also accounts of serious problems: one review alleges a very unwell cat was sent home without an explanation and that the clinic environment was “freezing cold” during a visit involving newborn kittens; another long-term client describes repeated delays and inconsistency around prescription renewals and follow‑up.
Services
Services and capabilities mentioned on the clinic website include
- •15‑minute consultations
- •Vaccinations, parasite care, microchipping
- •Pet neutering
- •Dentistry
- •Acupuncture
- •Diagnostic testing: ECG, X‑rays, ultrasound, and an in‑house laboratory
- •Home visits
- •Animal Health Certificate (pet travel paperwork)
Out-of-hours care is stated to be provided by a Medivet 24 Hour practice (named on the website as “Medivet 24 Hour Kensington”).
Species listed on the website: cats, dogs, and small mammals.
Pricing
- •Out-of-hours consult fee: £130 (website).
- •No charge for assessment by phone out of hours (website).
People
Named team members mentioned in reviews
- •Nicole: repeatedly mentioned for compassionate communication and support, including contacting an owner via microchip with news their cat had died, wrapping the cat in a blanket, giving time to say goodbye, and providing a condolence card with a paw print.
- •Fraser: described as “gentle and kind” with a cat, and supportive when the owner became emotional (mentioned alongside Nicole).
- •Eloi: credited with taking great care with a cat at a first visit and addressing the owner’s concerns in a reassuring way.
Reviews
Google rating: 4.1 stars from 148 reviews. “”
- •Gentle handling for cats is specifically described (e.g., a cat’s claws trimmed “quickly and well” without upsetting a cat that usually struggles).
- •Strong praise for empathy and end‑of‑life support (microchip used to reach the owner; cat wrapped in a blanket; condolence card with paw print).
- •Some owners report major problems, including
- •Alleged inadequate care and lack of explanation for a very sick cat, with a subsequent emergency visit elsewhere described as necessary.
- •Ongoing administrative issues for at least one long-term client (high staff turnover, inconsistent guidance, lack of follow‑up, and repeated chasing for prescription renewals, sometimes leading to last‑minute pressure to book an appointment).
Special Services
Animals Treated at Medivet Notting Hill
Animals We Treat
Companion Animals
Opening Hours – Medivet Notting Hill
Opening Hours
Hours
Reviews for Medivet Notting Hill
Note: Showing the 5 most recent Google reviews out of 148 we track in total. Recent reviews may not be representative of overall sentiment.
Gillian Shaw
2 months ago
My cat had her claws trimmed quickly and well without upsetting her although she can be difficult when her claws are trimmed.
F Adam
2 months ago
Very helpful and professional
Iain Grant
3 months ago
Edonia
a month ago
Fraser and Nicole were honestly amazing. They were so gentle and kind with my cat, and they really looked after me too when I got emotional. You can tell they truly care, and it made such a difference. I felt really supported and my cat was in the best hands 💜💜💜
Edonia
3 months ago
Fraser and Nicole were honestly amazing. They were so gentle and kind with my cat, and they really looked after me too when I got emotional. You can tell they truly care, and it made such a difference. I felt really supported and my cat was in the best hands 💜💜💜
Aqualma Murray
4 months ago
Amaralina Soares
2 months ago
I am deeply grateful to Nicole at Medvet ] for the way she cared for my cat, Saffry, after he was tragically hit by a car. She found me through his microchip to deliver the heartbreaking news that he hadn’t survived. When I arrived, Nicole had gently wrapped him in a little blanket, with such a peaceful expression on his face that it felt like he was just sleeping. She was incredibly compassionate and empathetic, giving me the time I needed to say goodbye to my beloved boy. She also gave me a beautiful condolence card with his paw print, something I will treasure forever. ❤️❤️❤️😢 Thank you, Nicole, for your kindness, care, and respect during such a painful moment. Your compassion brought me comfort when I needed it the most.
Yasmeena Alniss
2 months ago
First and last time to go to this vet clinic. Worst experience of our life. My cat was so poorly and was sent home without the necessary care not even an explanation to what was wrong with her. We had to get another emergency appointment with another clinic due to the severity of her case and continuous bleeding and weakness. She had all the necessary tests without sedation even though this clinic confirmed it was necessary and put her at risk in doing so. The clinic was freezing cold and they knew we were coming with new born kittens as they advised to bring them with mother. As a result of their carelessness we lost a baby. I would never recommend to anyone nor would I ever go back!
Jenny Lee
3 months ago
We've been bringing our dog here for the last four years or so - our dog is healthy and generally doesn't have many needs aside from one prescription, so the treatment he's received is straightforward and in the treatment itself, Medivet is fine. The administrative, organizational and other aspects of this Medivet, however, are terrible. Inconsistent feedback, zero follow up, unhelpful and high turnover staff - we constantly have to call and follow up with the vet for prescription renewals, only to be told (quite literally after 3-4 weeks of chasing AND paying for the prescriptions) that our dog suddenly needs to be seen. It's left us in a pinch a few times before as we've needed the prescription ahead of boarding and despite multiple follow ups, Medivet has been completely unresponsive and unhelpful, leading to our dog potentially not having the medication he needs on a timely basis due to their inconsistency, which seems completely unacceptable for a veterinary service. Another vet has opened just down the street called Creature Comforts and the user experience there has been much better so far.
Salma Bakkali
5 months ago
I took my cat for the first time and it went incredibly well. I am so happy with the service of the staff. Eloi took great care with our cat and addressed all of our concerns reassuringly. - thank you Eloi :)
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