Village Vet St Helens – Vets in Kensington and Chelsea
Clinic Overview
Village Vet St Helens is part of the Petcare Clinics group (the practice website is on the petcareclinics.co.uk domain). It appears set up for routine preventive care (vaccinations/injections are repeatedly mentioned) as well as urgent/same-day presentations—several reviewers describe “last minute” or “emergency” visits, including referral/admission to emergency vets.
Concrete details owners mention include
- •Vaccinations/injections delivered in a way owners describe as smooth and low-stress for nervous pets.
- •A cat-friendly waiting setup noted by one owner (a separate area for cats, plus a free calming spray to use on carriers).
- •Clear explanations during consults (owners describe vets “taking time” and explaining what’s happening).
- •A notable conflict in experiences: while many describe kind, reassuring care, one detailed review alleges a serious misdiagnosis and poor complaint handling.
Services
Services and situations explicitly referenced by owners include
- •Vaccinations/injections for dogs (multiple reviews).
- •Urgent / emergency appointments (a “last minute appointment” for a cat; another owner describes an “emergency visit” that led them to transfer ongoing care).
- •Emergency vet involvement/admission described by one owner (their dog was admitted when struggling to breathe).
- •Medical assessment and treatment for serious illness: one owner credits the clinic with “saving” a dog’s eyesight and a cat’s life (no further clinical details provided).
People
- •Dr Lauren Ward: mentioned by name in multiple reviews. Owners describe her as taking time to explain clearly, being gentle with cats and nervous dogs, and helping them feel reassured during appointments (including vaccinations and an urgent visit).
- •Matthew: one reviewer (who identifies as neurodivergent) says Matthew was “super helpful and kind,” and thanks the wider team.
- •Reception team (unnamed): repeatedly described as welcoming and helpful; one owner also notes the clinic felt clean and that staff helped them feel calmer on arrival.
Reviews
Google rating: 4.2 stars from 184 reviews. - Positive handling of anxious pets and stressed owners: examples include calm, gentle exams/vaccinations for nervous dogs and a patient, soft-spoken approach during a difficult cat visit.
- •Communication during appointments: several owners mention vets taking time and explaining things clearly, which made them feel reassured.
- •Cat-friendly touches noted: a separate cat area and a free calming spray for carriers were specifically mentioned.
- •Cost concerns appear in a minority of reviews: described as “slightly expensive” and “overpriced” (no specific fees cited).
- •A serious negative allegation stands out: one reviewer claims a misdiagnosis (heart failure signs attributed to another cause), worsening after medication, a stapling issue, and dissatisfaction with how the complaint was handled.
Special Services
Animals Treated at Village Vet St Helens
Animals We Treat
Companion Animals
Opening Hours – Village Vet St Helens
Opening Hours
Hours
Reviews for Village Vet St Helens
Note: Showing the 5 most recent Google reviews out of 184 we track in total. Recent reviews may not be representative of overall sentiment.
Stephen Montague
3 weeks ago
Good local helpful and friendly service but slightly expensive
Ewa Tobolska
a month ago
Brilliant vet! Saved my dog’s eyesight and cat’s life! Sadly the dog has crossed the rainbow bridge, and is running free now in the land of forever free hunting grounds, as they say in my culture. Today I’ve had a great experience again! I’m neurodivergent and Matthew was super helpful and kind, as usual, and I want to express my uttermost gratitude to the whole team! Seasonal greetings to you all!
sangeeta ahuja
2 months ago
I have been with Village Vets for 8 years and they have taken care of Jade my German Shepherd with love and care and kindness. Each staff member is very friendly and supportive. Thank you so much. Sangeeta Ahuja
Craig Langton
3 months ago
My first visit to the Village vet was welcoming and pleasant and the service Bella received with her injections from the vet was perfect.
Craig Langton
2 weeks ago
My first visit to the Village vet was welcoming and pleasant and the service Bella received with her injections from the vet was perfect.
Jessica
3 months ago
Paige Ayoade
3 weeks ago
Nearly killed my dog with misdiagnosis! We took our dog, Bailey, here for years, and they have been absolutely useless. Bailey was suffering from heart failure (we had never been told this), and one of the key signs was a persistent cough. We raised our concerns with the vets, but the vet told us it was likely due to a collapsed trachea. They prescribed Metacam, which masked the symptoms and ultimately made his condition much worse. Our poor dog was suffering, and we had no idea until he was admitted to their emergency vets, struggling to breathe due to fluid building up on his lungs. He nearly died. When I confronted the vets about this, they tried to lie and claim they had warned us. I requested the consultation notes for all of our appointments, and it was clear that no such warnings had ever been documented. When challenged, they said it was “from recollection.” Bailey’s treatment while under their care was disturbing. A staple was incorrectly placed in his face, and they struggled to remove it. Instead of dealing with our complaint properly, the vet passed us onto their indemnity insurers, who were just as unhelpful. I’ll be lodging a formal complaint with the Royal College of Veterinary Surgeons. The people responsible for Bailey’s care should be struck off. For anyone who loves their pet, I strongly recommend you do not use this practice. They are overpriced, unprofessional, and provide poor-quality care.
Dena
3 months ago
We had a last minute appointment for our cat Daisy today and from the moment we arrived, the entire experience was exceptional. Dr Lauren Ward was absolutely amazing. She took her time, explained everything with clarity and kindness, and made us feel completely reassured. Her warmth, professionalism, and attention to detail really stood out. Most importantly, she was so gentle and sweet with Daisy. She made her feel calm, safe and truly cared for, which meant the world to us. It’s rare to come across someone who is both highly knowledgeable and so genuinely compassionate. Although this was meant to be a one-off emergency visit, I have decided to move Daisy’s care to this practice. We left feeling so relieved and supported, and couldn’t be happier with the care we received. Thank you to Dr Ward and the lovely team at reception. You’ve made such a difference to us and our Daisy. 🐈❤️
Jhonathan Caicedo Marin
5 months ago
I took my dog Truffle to see Dr. Ward for his vaccinations, and I was so impressed with the care and compassion she showed. She was incredibly kind and gentle with him, making sure he felt safe and at ease throughout the appointment. Truffle can be a bit nervous, but Dr. Ward’s calm and reassuring approach made all the difference. The whole process was smooth and stress-free—for both of us! I’m really thankful to have found such a wonderful vet.
Jennifer :
a year ago
It was my first time at this vet, I was super nervous and stressed for my little cat, she hates the vets. The vet at the time was super friendly, and you could tell he was so knowledgeable, treated her with so much love, respect and patience, it was heartwarming to watch, especially as my cat decided to attack him. He reassured me, and made me feel ok. (I’m still very sorry about her I hope he’s ok). He was nothing but sweet and soft spoken about her. I deeply appreciate it. The people at reception were also super friendly and kind, I felt more relaxed entering the area, and it was also very clean. It didn’t smell like animals or anything ( which to be fair is expected as animals are always at the vets ). It had a lovely little area for cats to relax and chill which I let my cat take a breather there and they had a free little cat spray which I could use to put of the carrier to make her feel more calm. Definitely recommend this vet :) she’s super shocked about how well it went too
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