Emergency Vets in Kensington and Chelsea

## Summary Village Vet St Helens is part of the Petcare Clinics group (the practice website is on the petcareclinics.co.uk domain). It appears set up for routine preventive care (vaccinations/injections are repeatedly mentioned) as well as urgent/same-day presentations—several reviewers describe “last minute” or “emergency” visits, including referral/admission to emergency vets. Concrete details owners mention include: - Vaccinations/injections delivered in a way owners describe as smooth and low-stress for nervous pets. - A cat-friendly waiting setup noted by one owner (a separate area for cats, plus a free calming spray to use on carriers). - Clear explanations during consults (owners describe vets “taking time” and explaining what’s happening). - A notable conflict in experiences: while many describe kind, reassuring care, one detailed review alleges a serious misdiagnosis and poor complaint handling. ## Services Services and situations explicitly referenced by owners include: - **Vaccinations/injections** for dogs (multiple reviews). - **Urgent / emergency appointments** (a “last minute appointment” for a cat; another owner describes an “emergency visit” that led them to transfer ongoing care). - **Emergency vet involvement/admission** described by one owner (their dog was admitted when struggling to breathe). - **Medical assessment and treatment for serious illness**: one owner credits the clinic with “saving” a dog’s eyesight and a cat’s life (no further clinical details provided). ## People - **Dr Lauren Ward**: mentioned by name in multiple reviews. Owners describe her as taking time to explain clearly, being gentle with cats and nervous dogs, and helping them feel reassured during appointments (including vaccinations and an urgent visit). - **Matthew**: one reviewer (who identifies as neurodivergent) says Matthew was “super helpful and kind,” and thanks the wider team. - **Reception team (unnamed)**: repeatedly described as welcoming and helpful; one owner also notes the clinic felt clean and that staff helped them feel calmer on arrival. ## Reviews **Google rating: 4.2 stars from 184 reviews.** Themes below are drawn from the latest written reviews available to us. - **Positive handling of anxious pets and stressed owners:** examples include calm, gentle exams/vaccinations for nervous dogs and a patient, soft-spoken approach during a difficult cat visit. - **Communication during appointments:** several owners mention vets taking time and explaining things clearly, which made them feel reassured. - **Cat-friendly touches noted:** a separate cat area and a free calming spray for carriers were specifically mentioned. - **Cost concerns appear in a minority of reviews:** described as “slightly expensive” and “overpriced” (no specific fees cited). - **A serious negative allegation stands out:** one reviewer claims a misdiagnosis (heart failure signs attributed to another cause), worsening after medication, a stapling issue, and dissatisfaction with how the complaint was handled.