Specialist Vets in Kensington and Chelsea

## Summary Creature Comforts Notting Hill is part of the Creature Comforts brand, which the clinic website says operates multiple veterinary clinics. It treats dogs, cats and rabbits, and is listed as a veterinary nurse training facility. Owners repeatedly mention an app for booking appointments and tracking pets’ needs/notes, plus a generally calm clinic environment (including comments that the waiting area often isn’t crowded). Clinically, reviews reference vaccinations, surgery, and ongoing cancer-related visits, with several people highlighting clear explanations and vets seeking approval before treatment. The website also states emergency care is available during opening hours, with an out-of-hours provider used when the clinic is closed. ## Services - Care for **dogs, cats and rabbits** (website). - **Emergency care during clinic opening hours**, with an **out-of-hours provider** when closed (website). - **Vaccinations** (review mention of “vaccines”). - **Surgery** (review mention of a dog having had “a surgery”). - **Second opinions** (review describing coming in for a second opinion). - **Ongoing/cancer-related visits** (review referencing “frequent cancer visits” for cats). - **Veterinary nurse training facility** (clinic data). - **Online/app features** mentioned by multiple owners: - Appointment booking via app - Tracking what a pet needs - Adding notes about a pet’s health ## People - **Dr Jake** (vet): mentioned for a calm approach and clear communication—one owner says he explains the problem and “seeks approval before treatment.” - **Dr Sam** (vet) and **Dr Chloe** (vet): named positively in connection with ongoing care (including cancer-related visits). - **Reception team**: one reviewer specifically notes they “keep checking in” after visits. ## Reviews **Google rating: 5 stars from 167 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - App-based booking and record-keeping is a recurring practical positive (booking appointments, tracking needs, adding health notes). - Owners describe clear, transparent discussions of diagnosis and treatment, including being asked for approval before treatment goes ahead. - Multiple examples of pets being comfortable at visits (dogs “loving” the clinic even after surgery/vaccines; shy dogs warming up quickly). - Clinic environment is repeatedly described as calm/clean/organised; one owner highlights that the waiting area often isn’t crowded, which they found helpful for nervous dogs. - Some owners mention a **monthly plan/subscription** being useful for frequent visits (no prices or inclusions were specified in the reviews provided).

## Summary Medivet 24 Hour Kensington is part of the Medivet group and is set up for round-the-clock care, with 24-hour emergency cover and intensive care listed on its website. Beyond emergencies, it advertises advanced diagnostics and surgery (including CT imaging, endoscopy, ultrasound, keyhole surgery, and an orthopaedic theatre) alongside routine services like vaccinations, neutering, microchipping, and parasite care. Recent reviews frequently describe reassuring communication during urgent visits (including out-of-hours) and mention pets being admitted for ongoing care, but one recent reviewer reports serious frustration with travel paperwork advice/timelines and later billing follow-up, alongside a stated charge of £587. ## Services - **24-hour emergency care** and **24-hour intensive care** (website). - **15-minute consultations** (website). - **Diagnostic imaging and tests:** CT imaging, X-rays, ultrasound, ECG, endoscopy, and an in-house laboratory (website). - **Surgery:** keyhole surgery, soft tissue surgery and orthopaedic surgery (listed specialties), plus an **orthopaedic theatre** (website). - **Dentistry** (website). - **Laser treatment** (website). - **Preventive/routine care:** vaccinations, parasite care, neutering, microchipping (website). - **Nurse clinics** (website). - **Pet travel documentation:** Animal Health Certificate (website). A review also discusses vaccination/treatment requirements for travel paperwork and timing (review). - **Species treated:** cats, dogs, rabbits, and small mammals (website). - **Veterinary nurse training facility** (clinic data). ## Pricing - **Out-of-hours consult fee:** **£130** (website). - **No charge for assessment by phone** (website). - One reviewer reports being **charged £587** in relation to pet travel vaccinations/paperwork, and criticises the admin/process (review). ## People - **Emma (vet)** is mentioned as a dog’s regular vet; the owner describes strong trust and continuity of care (review). - **Jia Goh (vet)** is named in a complaint focused on travel advice and later billing follow-up; the same vet is also described positively by another owner as providing “wonderful care” when their usual vet was away (reviews). - **Roshni** is thanked for an out-of-hours appointment, described as gentle with a cat, answering questions, and helping an anxious owner feel at ease (review). - **Vanesa** is described as calm, patient, and gentle during an exam of a worried dog (review). - **Dr. Clarisse** is praised for explaining options clearly during a difficult decision, not rushing the owner, and personally calling back to answer follow-up questions (review). - **Front-of-house/reception staff** are repeatedly noted as friendly, welcoming, and helpful (multiple reviews). ## Reviews **4.5 stars from 589 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners often describe **calm, reassuring handling in urgent situations**, including out-of-hours; one case mentions rapid help for a **grass seed stuck in a dog’s ear** (reviews). - **Communication is a recurring positive:** vets answering questions, explaining options, and prompt responses to follow-ups; one reviewer notes a vet **called back personally** (reviews). - **Hospital admission/ongoing care** is mentioned for an out-of-hours cat case, with the owner highlighting consistent support from multiple staff members (review). - Some reviewers value a **conservative approach to testing**, with one long-term client saying the clinic “do not order tests if they are not needed” (review). - A contrasting recent review alleges **poor travel-paperwork guidance and admin**, unexpected timing requirements for rabies/worming, a reported **£587** charge, and a later message about an unspecified outstanding bill (review).

## Summary Creature Comforts Chelsea is an **independent, vet-run clinic** offering routine care plus on-site diagnostics and dentistry. The website highlights **in-house laboratory testing**, **digital x-ray and ultrasound**, and a **full dental suite**, with facilities designed around patient comfort (including **separate cat and dog wards** and **climate-controlled kennels**). In recent reviews, owners repeatedly mention a **modern, clean clinic**, plus strong **communication during procedures**—including being **called mid-dental to discuss x-rays** and agreeing a **same-visit tooth extraction** to avoid a second anaesthetic. Owners also mention practical touches for anxious pets (e.g., letting a nervous dog **choose a treat**). ## Services Based on the clinic website summary and the latest reviews, services/capabilities mentioned include: - **Consultations** and **behavioural guidance** - **Routine and non-routine vaccinations** - **Urgent care** (website notes urgent/emergency care access for **All Access Members**, with **pay-as-you-go appointments where available**) - **Surgery** (routine and advanced) - **Dentistry**: scale & polish, **dental x-rays**, **extractions**, oral surgery (multiple recent reviews mention dental procedures, including a scale & polish and an extraction discussed/approved during the procedure) - **Diagnostics**: **in-house laboratory** - **Imaging**: **digital x-ray** and **ultrasound** - **Neutering** (website notes **keyhole surgery at a nearby location**) - **Microchipping** - **Parasite control** - **Pharmacy services** - **Nutritional advice** - **Travel documents assistance** - **Non-cosmetic grooming** - **Euthanasia** - **Live chat with the vet team** (website) Species listed on the website: **dogs, cats, rabbits, guinea pigs**. ## Pricing - **All Access membership:** **£20/month** — includes **unlimited vet consultations**, **annual vaccinations**, and **10% off routine treatments** (as stated on the website). ## Reviews **Google rating: 5 stars from 94 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Clean/modern facilities** are mentioned repeatedly (e.g., “new and modern,” “spotless,” “clean, fresh”). - **Dental care experiences** feature in multiple reviews, including **scale & polish**, **x-rays**, and a **tooth extraction** agreed during the procedure to avoid a second anaesthetic; owners describe being **kept updated throughout** and having x-rays explained. - **Communication and explanations**: owners describe staff **listening to concerns**, **explaining steps clearly**, and giving **practical follow-up advice**. - **Handling nervous pets**: one owner notes their dog “has always hated vets” but was comfortable here, including small comfort measures like **choosing a treat**. - **App/online management**: reviewers mention an **app** that works well for managing pet health and accessing vets “on demand.”

## Summary The Addison & Holland Park Veterinary Clinic is described by multiple reviewers as an independent practice, with several long-term clients noting that Dr Carmichael (also referred to as Mr Carmichael/Andrew) treated their pets for many years and passed away in February 2025. Recent experiences mention continuity of care from the remaining team, including reception staff and newer vets. Concrete details owners mention include: - A vet called **Georgie** “down-sold” medication (one owner said they were prescribed less than expected, unlike their prior experiences elsewhere). - **Reception staff Sarah and Wendy** are repeatedly named for giving advice and being helpful at the front desk. - The clinic handles **end-of-life care** (one review describes a euthanasia appointment in detail). - Some owners report **breakdowns in follow-up and medication handling** (e.g., delays/poor updates on ordering a drug; refusal to provide a prescription for online ordering), while others report consistently supportive care. ## Services Services and situations explicitly referenced in the available information include: - **General consultations** for dogs and cats (multiple owners reference ongoing care over years). - **Senior-pet concerns** discussed in consult (one owner attended for suspected cognitive decline/dementia signs). - **Prescribing/ordering medications** (including ordering a requested medication; dispensing an alternative medication). - **Euthanasia/end-of-life care** (one reviewer describes sedation followed by the final injection). - **Assessment of acute issues** (example given: facial swelling in an English bulldog that improved after visiting). ## People - **Dr Carmichael / Mr Carmichael (also referred to as Andrew)**: Mentioned as the long-standing vet who treated pets over many years; several reviewers note his death in **February 2025** and discuss the practice continuing afterward. - **Georgie (vet)**: Named positively for being “very caring” during a consultation and for *reducing* rather than adding medications in one case (“down-sold me medications”). - **Sarah and Wendy (reception team)**: Mentioned across multiple reviews as particularly helpful—providing advice, being efficient, and supporting clients after Dr Carmichael’s death. ## Reviews **Google rating: 4.8 stars from 241 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Several owners emphasise **value and restraint in treatment plans**, including not being pushed into extra medications or add-ons (“down-sold” medication; “don’t try to sell you everything”), and describe bills as “reasonable” (no specific prices stated). - Many comments praise the **front-desk experience**, with repeated mentions of friendly, efficient reception and specific appreciation for **Sarah and Wendy**. - There are also **serious negative accounts** that conflict with the positive experiences: - One owner describes a **distressing euthanasia experience**, including being kept waiting, their sedated dog being taken out to reception while another client was treated, and the interaction feeling “cold” and “uncaring.” - Another owner reports **poor communication and follow-through** around sourcing a medication (no update when it became unavailable), not receiving a promised callback, being charged significantly more than an online price, and being **refused a prescription** to order future doses elsewhere.

## Summary Virtue Vets Chelsea offers both primary care and “advanced” services (including advanced diagnostics, physiotherapy/hydrotherapy and regenerative medicine) and lists dedicated surgical, dental and imaging suites on its website. A pricing-related policy is also stated: emergency care is charged at the same price as regular services, and the website advertises “Your first bill is on us” up to £100 (T&Cs apply). From the latest reviews available, owners describe a clinic that handles repeat visits and a range of procedures (temperature checks, ear exams, injections, sedation and stomach X‑rays are all mentioned), and one reviewer notes the team also helped with injured wildlife (a fox and pigeons). ## Services Based on the website summary and reviews, services and capabilities mentioned include: - Primary veterinary care - Advanced diagnostics (a reviewer specifically mentions stomach X‑rays under sedation) - Surgery facilities (website mentions surgical suites) - Dentistry facilities (website mentions dental suites) - Imaging facilities (website mentions imaging suites) - Home visits (website) - Physiotherapy (website) - Hydrotherapy (website) - Regenerative medicine / “cutting-edge therapies” (website) - Emergency care at the same pricing as regular services (website) ## Pricing - “Your first bill is on us” up to **£100** (T&Cs apply) (website). - Emergency care is stated to be charged at the **same pricing as regular services** (website). ## People Named in reviews: - **Jenny, Grace, Adam, Kiekie**, and **Founder Ninad** are mentioned as contributing to a positive experience for a puppy needing multiple visits, including exams, injections, and sedation with X‑rays. What reviewers specifically describe: - Staff who take on a broad mix of cases, from routine checks and treatments to investigations requiring sedation and imaging. - Help beyond typical pet appointments is mentioned too (advice and care for injured wildlife; assistance related to a missing dog). ## Reviews **Google rating: 4.8 stars from 18 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Pets reportedly cope well with visits: one owner says their puppy becomes excited on arrival despite many appointments and procedures (including sedation and stomach X‑rays). - Breadth of hands-on care is noted (temperature checks, ear exams, injections, sedation/imaging). - Some reviewers mention support with non-routine situations, including helping with injured wildlife (fox and pigeons) and assistance relating to a missing dog. - Pricing is mentioned positively in one review (“reasonable price”), though no specific fees are provided in the reviews.