Medivet 24 Hour Kensington

Medivet 24 Hour Kensington is part of the Medivet group and offers round-the-clock emergency care, including 24-hour intensive care. Alongside urgent treatment, it lists advanced diagnostics and surgery such as CT imaging, endoscopy, ultrasound, keyhole surgery and orthopaedics, as well as routine preventive care. Recent reviews describe a calm, professional team, especially in urgent situations and during hospital admissions, although one owner reports serious dissatisfaction with pet travel advice, admin and later billing follow-up.

Services

•24-hour emergency and intensive care: round-the-clock emergency cover and 24-hour intensive care are listed, with recent reviews describing out-of-hours appointments and pets being admitted for ongoing care.
•Diagnostics and imaging: CT imaging, X-rays, ultrasound, ECG, endoscopy and an in-house laboratory are listed on the clinic website.
•Surgery: keyhole surgery, soft tissue surgery and orthopaedic surgery are listed, along with an orthopaedic theatre. Recent reviews also mention urgent surgery for a puppy.
•Routine and preventive care: vaccinations, parasite care, neutering, microchipping and nurse clinics.
•Other clinical services: dentistry and laser treatment.
•Consultations and pet travel: 15-minute consultations are listed, and the clinic offers Animal Health Certificates. One recent review discusses travel vaccination and treatment timing for an international move.
•Species treated: cats, dogs, rabbits and small mammals.
•Training facility: the clinic is listed as a veterinary nurse training facility.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services.

•Out-of-hours consultation fee: £130
•Phone assessment: no charge listed

Reviews give a mixed picture on cost: one owner mentioned receiving a discount during an emergency visit, while another described a £587 bill linked to travel vaccinations and paperwork and was unhappy with the related admin.

People

•Vishaal Corpaul is praised in recent reviews for being diligent, informative, professional and supportive, including during an urgent surgery case.
•Emma is described as a trusted regular vet by a long-term dog owner.
•Jia Goh appears in both positive and negative feedback: one owner says Jia provided wonderful care when their usual vet was away, while another criticises travel advice and later billing follow-up.
•Roshni is warmly thanked for a gentle and reassuring out-of-hours appointment with a cat that was later admitted.
•Vanesa is described as calm, patient and gentle with a nervous dog.
•Dr. Clarisse is praised for explaining options clearly, not rushing an owner during a difficult decision, and personally calling back afterwards.
•Tom is singled out positively by one dog owner.
•Reception and front-of-house staff are repeatedly described as friendly, welcoming and helpful.

Reviews

Google rating: 4.5/5 from 601 reviews. Recent feedback is largely very positive, with a strong focus on trust, kindness and confident handling in urgent situations.

•Owners often mention clear, reassuring communication, saying vets take time to explain options, answer questions and avoid pushing unnecessary tests.
•Urgent and out-of-hours care is a consistent strength in reviews, including cases involving hospital admission, urgent surgery and a dog treated quickly for a grass seed stuck in its ear.
•Several reviews highlight continuity of care and staff warmth, with named praise for Vishaal, Emma, Jia, Roshni and Tom, plus repeated compliments for reception staff.
•One detailed negative review centres on pet travel paperwork, vaccination timing and admin, including a reported £587 charge and a later message about an unspecified outstanding balance.

Reviews for Medivet 24 Hour Kensington

Note: Showing the 10 most recent Google reviews out of 601 we track in total. Recent reviews may not be representative of overall sentiment.

Marianna May

1 month ago

Great experience with MediVet. I’ve been taking my Chihuahua there for a few years now and trust this practice. Our Vet Vishaal Corpaul has been extremely diligent and helpful. He never pushes an agenda and is consistently supportive, informative and very professional. Highly recommend him & his team!

Sanaz Hassannezhad

2 months ago

We are truly grateful to Vishaal and the team at Medivet for the exceptional care they gave our puppy. She needed urgent surgery, and throughout the whole process the team showed professionalism, kindness, and genuine care. Vishaal handled everything with great expertise, and we deeply appreciate all the support during such a stressful time.

Sherry Roberts

They have taken great care of Donut, who came both for her eye ulcer and her respiratory illness.

Giada Stomeo

I work in one of the shop in front of Medivet and I found a mouse that was half alive, I brought it to Medivet and the receptionists, all of 3, were AWESOME. They help me and weren't scared or disgusted. Even if they could not do much, because they don't treat small animal, they took and end his/her suffering. So I thank them a lot!

Anne Sheaf

All the team are great at Medivet South Kensington. They look after my dog extremely well especially Tom

Karin von Hippel

3 months ago

Tracy Armstrong

Always professional but friendly. I have every confidence in all the vets and staff and kniw that my cat is in very good hands

P B

Absolutely incompetent. Months ago, I told them that I was moving to Finland and that I needed to get my dogs up-to-date and with all the jabs and relevant paperwork to allow them to travel. In advance I sent them my dog’s medical history so they had all the necessary information. They told me that I needed an appointment six days before my departure. When I showed up for the appointment, they told me that my dogs needed Rabies vaccines that had to be given 21 days before departure. On top of that, they told me that I also needed worming tablets that would be required five days before arrival in Finland - so that’s going to require another visit to this incompetent practice. Then they charged me £587 for their appalling service. One would’ve thought it would’ve been useful to know all this when I originally made the appointment months ago. In short, if you can’t trust this practice with basic admin I doubt you can trust them with your dogs well-being. Important Update Post Move to Finland - in early October: There is something that Jia Goh, the vet, could have told me that would have improved their ridiculous service and that is this: Even if my dogs left the UK without any of the vaccines and treatments the practice forgot to anticipate, plan for and tell me about, it's not the Europeans that have issues with those things it's only the Brits!!! So going to Finland via Holland etc would have been, and was, no issue whatsoever. This clever insight would have been so helpful. However, big thinking doesn't seem to be their forte. Update: Jan 8, 2026 The practice just wrote to me claiming that I had an outstanding bill with them without even specifying what it was for. What a shambles this place is. Since as usual I paid for everything they ever did before leaving the practice I can't think what this might be. Regardless, following up 4 months after my visit just doesn't reflect well on their approach to admin. And based on the experience I described above I'm really not that surprised. How you do anything is how you do everything. Keith Butt would think this outfit was a disgrace.

Alanna Jaques

4 months ago

I can’t thank the team at Medivet Kensington enough for the care they gave my cat, Willow. My partner and I were very worried when we brought her in, and from the start everyone was kind, patient, and reassuring. It was clear that Willow’s welfare was genuinely their priority. I especially want to thank the Roshni who saw us during the out of hours appointment. She was incredibly kind and gentle with Willow. She answered all my questions and really helped be feel at ease as I was very anxious. It meant a lot to be treated with such compassion. Willow ended up needing to be admitted, but knowing she was being looked after by such a caring and professional team made a difficult situation easier to cope with. Every member of staff I spoke to were lovely. I’m so grateful to all the staff involved with willow’s care and wouldn’t hesitate to recommend this veterinary practice to anyone looking for a veterinary team that truly cares. Thank you again 🩷

Ruth Newman

The team here are always without exception, kind, friendly and helpful and do all they can for your pets and you!