Specialist Vets in South Kensington

## Summary Medivet 24 Hour Kensington is part of the Medivet group and is set up for round-the-clock care, with 24-hour emergency cover and intensive care listed on its website. Beyond emergencies, it advertises advanced diagnostics and surgery (including CT imaging, endoscopy, ultrasound, keyhole surgery, and an orthopaedic theatre) alongside routine services like vaccinations, neutering, microchipping, and parasite care. Recent reviews frequently describe reassuring communication during urgent visits (including out-of-hours) and mention pets being admitted for ongoing care, but one recent reviewer reports serious frustration with travel paperwork advice/timelines and later billing follow-up, alongside a stated charge of £587. ## Services - **24-hour emergency care** and **24-hour intensive care** (website). - **15-minute consultations** (website). - **Diagnostic imaging and tests:** CT imaging, X-rays, ultrasound, ECG, endoscopy, and an in-house laboratory (website). - **Surgery:** keyhole surgery, soft tissue surgery and orthopaedic surgery (listed specialties), plus an **orthopaedic theatre** (website). - **Dentistry** (website). - **Laser treatment** (website). - **Preventive/routine care:** vaccinations, parasite care, neutering, microchipping (website). - **Nurse clinics** (website). - **Pet travel documentation:** Animal Health Certificate (website). A review also discusses vaccination/treatment requirements for travel paperwork and timing (review). - **Species treated:** cats, dogs, rabbits, and small mammals (website). - **Veterinary nurse training facility** (clinic data). ## Pricing - **Out-of-hours consult fee:** **£130** (website). - **No charge for assessment by phone** (website). - One reviewer reports being **charged £587** in relation to pet travel vaccinations/paperwork, and criticises the admin/process (review). ## People - **Emma (vet)** is mentioned as a dog’s regular vet; the owner describes strong trust and continuity of care (review). - **Jia Goh (vet)** is named in a complaint focused on travel advice and later billing follow-up; the same vet is also described positively by another owner as providing “wonderful care” when their usual vet was away (reviews). - **Roshni** is thanked for an out-of-hours appointment, described as gentle with a cat, answering questions, and helping an anxious owner feel at ease (review). - **Vanesa** is described as calm, patient, and gentle during an exam of a worried dog (review). - **Dr. Clarisse** is praised for explaining options clearly during a difficult decision, not rushing the owner, and personally calling back to answer follow-up questions (review). - **Front-of-house/reception staff** are repeatedly noted as friendly, welcoming, and helpful (multiple reviews). ## Reviews **4.5 stars from 589 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners often describe **calm, reassuring handling in urgent situations**, including out-of-hours; one case mentions rapid help for a **grass seed stuck in a dog’s ear** (reviews). - **Communication is a recurring positive:** vets answering questions, explaining options, and prompt responses to follow-ups; one reviewer notes a vet **called back personally** (reviews). - **Hospital admission/ongoing care** is mentioned for an out-of-hours cat case, with the owner highlighting consistent support from multiple staff members (review). - Some reviewers value a **conservative approach to testing**, with one long-term client saying the clinic “do not order tests if they are not needed” (review). - A contrasting recent review alleges **poor travel-paperwork guidance and admin**, unexpected timing requirements for rabies/worming, a reported **£587** charge, and a later message about an unspecified outstanding bill (review).