Specialist Vets in Brent

## Summary Roundwood Vets Ltd describes itself as an **independent** practice and, based on its website and recent reviews, appears set up for **routine preventative care** (vaccinations, dental care, health plans) as well as **urgent appointments** when pets are ill or injured. Owners repeatedly mention **thorough examinations** and a care process that runs from **booking through to follow-ups** (including reminders for re-checks). Reviews also include examples of **longer-running treatment plans** (one cat’s case taking around 10 weeks with multiple visits) and **emergency presentation** where owners felt the team “jumped” into action. ## Services From the clinic website and recent written reviews, the following services/capabilities are mentioned: - **Urgent care / emergency appointments** for pets that are ill or injured (website); owners also describe being seen in an emergency situation. - **Pet vaccinations** (website). - **Pet dental care** (website). - **Pet health plan** (website) — no plan price or inclusions stated in the provided summary. - **House calls** (website). - **End-of-life care** (website). - **Pet insurance support** is referenced on the website (described as “pet insurance”). - Species mentioned on the website: **dogs, cats, hamsters, birds**. - A review mentions an upcoming **cat surgery** and another describes a pet being put on a **drip** and given **antibiotics** during an urgent visit (no further clinical details provided). ## People Named team members mentioned in reviews: - **Yasmin (receptionist)** — credited with support and helping coordinate care for a cat that was difficult to transport. - **Eliza (doctor)** — praised for care and support during treatment; the owner notes questions were answered before leaving. - **Zara (nurse)** — mentioned as part of the team supporting a cat’s treatment and recovery. - **Dr. Jo** — described by an owner as “phenomenal” during an ongoing issue with their dog, with compassion and professionalism specifically noted. ## Reviews **4.8 stars from 435 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Smooth admin and continuity:** owners mention ease of booking (including via a pets app) and **reminders for follow-up consultations**. - **Thorough, gentle handling:** multiple reviews highlight **thorough examinations** and vets being **gentle/kind**, particularly with cats. - **Support through longer cases:** one owner describes a cat’s complications taking **nearly 10 weeks** to resolve, with supportive staff across many visits. - **Urgent situations:** one review describes arriving with a dog in an **emergency** and feeling the team acted quickly, followed by a bandage-removal visit. - **Conflicting experience around diagnosis/treatment recommendations:** one 1-star review alleges they were repeatedly told their dog needed emergency surgery (with shifting explanations from womb infection/sepsis to urinary infection and possible liver/kidney involvement), and felt cost was prioritised over welfare. Other recent reviews, by contrast, describe careful explanations and not leaving with unanswered questions.

## Summary Goddard Wembley is part of the Goddard Veterinary Group (a multi-practice group) and is **RCVS accredited**. The practice advertises preventative care such as **annual vaccinations with a full clinical exam**, plus **routine neutering and dental procedures**, and the wider group reports access to **three emergency hospitals**. In the latest reviews available to us, owners most often describe **gentle handling of nervous cats and small dogs**, with examples like pets becoming less resistant to travelling in their carrier over repeat visits. A few reviews also mention **same-day appointments for urgent problems** (an ear infection) and staff taking time to answer questions (including around **insurance**). One negative review from within the wider vet group alleges a **serious misdiagnosis and problematic insurance reporting**, so experiences appear mixed. ## Services From the clinic’s website summary: - **Free new pet health check** (T&Cs apply, as stated on the site) - **Annual vaccination** (including a **full clinical examination**) - **Flea, worm and tick protection** - **Microchip implant** - **Nurse health assessment** - **Routine neutering** - **Dental procedures** - **Kennel cough protection** Emergency / out-of-hours (as stated on the site): - The practice is part of a group that includes **three emergency hospitals** (no further detail provided in the available information). From reviews (examples of what owners brought pets in for): - **Ear infection** seen **on the same day** the owner called (with time spent discussing next steps and insurance). - One review describes being referred within the wider group for a **scan for leg issues** (this review is about another branch in the group, not clearly this practice). ## People Named in reviews: - **Triona / Trina (vet)** — repeatedly mentioned for **careful, gentle handling** and **taking time to answer questions**, including around an ear infection and insurance. - **Robert (nurse)** — mentioned for spending time **settling and reassuring a dog** before an appointment, with calm, gentle handling. - **“R” (reception)** — thanked for being **kind and reassuring**, particularly for an owner with an anxious/nervous cat. - **Rob** — singled out in a negative review (about the wider group experience) as “the only kind and helpful person throughout” (branch not clearly this practice). ## Reviews **Google rating: 4.2 stars from 124 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Many owners describe **patient, gentle handling**, especially with **nervous cats and small dogs**, and pets becoming more comfortable over time. - **Front-desk interactions** are frequently mentioned (welcoming greetings, reassuring manner). - Some reviewers report **good availability**, including being seen **the same day** for an ear infection, and staff taking time with questions. - Pricing is mentioned only in general terms (“reasonable”, “monthly plan… a good price”) without any amounts. - One negative review (about the wider group/another branch) alleges **incorrect cancer diagnosis**, **insurance notes describing a pet as aggressive**, and refusal of a home visit—directly conflicting with the many positive accounts of care and communication.

## Summary The Mayhew Community Veterinary Clinic is run by an animal welfare charity (not a corporate chain). Based on the clinic’s own service list and recent reviews, it’s set up mainly for routine preventative care and neutering for dogs and cats, with owners repeatedly describing smooth spay/neuter experiences and clear communication. Concrete details mentioned by owners include: - Neutering/spaying for both cats and dogs, with pets described as healing well afterwards. - Microchipping and flea/worm treatments provided alongside surgery in the same care journey. - Post-op follow-up: one owner reports the clinic phoned a week after surgery to check healing and answer questions. - Routine health checks at boosters (weight, teeth and joint checks were specifically mentioned). ## Services Services explicitly mentioned on the clinic website and/or in reviews include: - Neutering/spaying (cats and dogs) - Vaccinations and boosters (with check-up elements such as weighing and teeth/joint checks mentioned by an owner) - Microchipping - Flea and worm control (including the ability to order flea/worming tablets and collect them or have them posted, per one review) - Pet emergencies are referenced on the clinic website; emergency veterinary services are also listed in the clinic data (described there as 24/7 or extended-hours). ## Pricing - Multiple reviewers state procedures such as vaccination, microchipping and neutering were done **for free**. - One reviewer mentions making a **small voluntary payment/donation** towards surgery because the clinic is a charity (no amount stated). ## People No individual staff names are mentioned in the available material, but owners repeatedly describe: - Clear explanations and thorough communication (e.g., questions answered and paperwork completed ahead of a kitten’s neutering). - Patient handling for challenging moments (one owner specifically describes staff persisting calmly when their dog struggled with having a cone put on). - Confidence with nervous pets (one owner notes their dog was comfortable going into the consult room, with the vet encouraging the dog while the owner stayed in view). - Follow-up after procedures (a post-surgery check-in call about healing and concerns is specifically described). ## Reviews **Google rating: 4.7 stars from 203 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Neutering/spay experiences are a dominant theme, with several owners describing uncomplicated recoveries and pets “fully healed.” - Owners often mention combined preventative care at the same time (microchipping plus flea/worm treatment, boosters plus health checks). - Communication stands out: explanations, answering questions, and admin handled before surgery are specifically praised. - Aftercare is sometimes proactive, with at least one report of a follow-up phone call about healing and any concerns. - A few reviews mention the charity model and free treatment, with some choosing to donate after receiving care.

## Summary Mill Lane Veterinary Surgery is an independent practice founded and run by Dr. Joshua Rusnak and accredited by the Royal College of Veterinary Surgeons (RCVS) as a Small Animal Practice. The website also states it provides 24-hour emergency cover as part of that accreditation and has specialist diagnostic equipment. In recent reviews, owners describe routine care such as vaccinations and cat dental work, with one client highlighting that the vet did not push unnecessary treatments and that pricing for dental surgery was “substantially cheaper” than corporate chain quotes. Experiences appear mixed at reception: some reviews praise a polite, efficient receptionist, while others report rudeness. ## Services From the website and latest reviews, the practice is described as providing: - **Animal Health Certificates / pet travel assistance** (website) - **24-hour emergency cover** (website statement, linked to RCVS accreditation) - **Vaccinations** (review mention) - **Dental work / dental surgery for cats** (review mention) - **Use of specialist diagnostic equipment** (website; specific tests not detailed) ## People - **Dr. Joshua Rusnak (founder/run by)**: Clients who mention him describe him as kind and respectful, including around difficult situations for owners (review). - **Dr. Gemma (vet)**: Described as knowledgeable and thorough, with one owner emphasising that she did not push unnecessary treatments or expensive procedures (review). This same owner referenced cat dental work and vaccinations over a two-year period. - **Reception team (unnamed)**: Conflicting feedback—some owners describe reception as polite, friendly, and efficient, while others report an “extremely rude” interaction when asking for a bandage (reviews). ## Reviews **Google rating: 4.4 stars from 176 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Decision-making and treatment approach:** One owner explicitly praised the vet for *not* upselling or recommending unnecessary treatments, contrasting this with chain clinics. - **Common care mentioned:** Cat dental work and vaccinations are specifically referenced. - **Communication:** Owners mention vets providing “clear easy to understand information.” - **Reception experience is inconsistent:** Some report friendly, efficient reception; others report rude responses. - **Cost perceptions differ:** One owner describes “honest and transparent pricing” and lower dental surgery costs than corporate chains; another describes the service as “expensive” and “no help” in a difficult situation involving a diabetic cat.

## Summary Allpets Veterinary Clinic Limited is described by one reviewer as an independent practice, and its website lists two branches. It offers a broad mix of routine and diagnostic care (including radiography and ultrasound) and explicitly lists services such as dentistry, neutering and pet passports. Recent reviews show a split experience: multiple owners single out vet **Anderson** for calm handling and support (including a condolence card after euthanasia), while other reviews describe concerns about **rudeness**, **rough handling**, and a feeling of being pushed toward **unnecessary tests/treatments**. ## Services From the clinic website, services include: - Vaccinations - Dentistry - Ultrasound - Radiography (X‑rays) - Neutering - Microchipping - Parasite prevention & control - Nutritional advice - Behavioural advice - Pet passports - Puppy and junior classes Species listed on the website include dogs, cats, rabbits, small mammals (hamsters, guinea pigs, ferrets), birds and reptiles. Emergency care: the website states that emergencies should be handled by contacting one of their practices (no further arrangements described). ## Pricing Prices mentioned in reviews (not presented as a price list): - **£300** quoted by one reviewer for a dog’s **tooth extraction**. - **£120** mentioned by one reviewer in the context of needing a **consultation** before being sold **Advantix** parasite treatment. ## People - **Anderson (vet)**: Mentioned in two recent reviews for a calming manner with a stressed cat, and for compassionate support during euthanasia, including sending a condolence card afterward. - **David (vet)**: One recent reviewer reports rudeness and poor handling of their cat, and describes witnessing him being belittling toward a staff member. Another review alleges a “money orientated approach” and dissatisfaction with tests/treatments they felt were unnecessary (the reviews do not provide clinical records to verify this). ## Reviews **3.7 stars from 147 reviews.** Themes below are drawn from the latest written reviews available to us. - Strong praise for **Anderson** for empathy and communication, including end-of-life care and follow-up via a condolence card. - Sharp criticism in other reviews alleging **rudeness** and **rough handling**, with one owner saying their cat became more fearful of travelling afterward. - Cost and value concerns: one owner describes **unnecessary tests/treatments** and cites specific charges; another objects to needing a paid consultation before purchasing flea treatment.