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Vets Now Sidcup is part of Vets Now, the IVC Evidensia group, and focuses on pet emergency and out-of-hours care. Its website also mentions video consultations, with broader listed areas including neurology and oncology. Recent feedback is mostly positive about compassionate emergency support, though some owners still report concerns about waits, triage, and the handling of serious cases.
- •Many recent reviewers describe a caring team, with praise for the nurses, vets and wider staff. - Mark and Joanna are singled out repeatedly, and Rebecca is also praised for remembering a pet between visits and offering tailored advice. - Positive examples include short-notice examinations, cat neutering, and compassionate support when a pet could not be saved.
Companion Care (Chingford) Ltd is a Vets4Pets practice in Waltham Forest, set up for surgical and diagnostic work. Facilities include an operating theatre, hospital ward, isolation unit, in-house lab testing, and imaging with digital X-ray and ultrasound. Emergency cover when the clinic is closed is arranged via Vets Now Barnet / Wood Street Animal Hospital.
- •Many recent reviewers describe the practice as friendly, welcoming, professional and caring, with some saying staff help make visits feel less stressful and show genuine affection for animals. - Recent positive examples include a pre-dental check for a rescue cat and a cat neutering visit, with owners reporting helpful staff and good recovery afterward. - A number of recent low-rated reviews raise concerns about customer service and communication, including feeling dismissed at reception or during a consultation, and difficulty getting responses by phone or WhatsApp.
- •Clinical care is a clear positive theme: several owners describe vets as knowledgeable, attentive and good at explaining options clearly. Dr Nayantara Ghotge (NT) is singled out more than once for persistence and care, including one cat owner who says a long-term overgrooming problem improved markedly under her care. - Handling and bedside manner are often praised: reviewers mention friendly staff, welcoming reception, clean rooms, quick service in some visits, and calm management of high-stress dogs without making owners feel judged.
- •Owners frequently praise the welcome and communication, especially at reception, with comments about feeling listened to, supported, and never rushed. - Handling of anxious pets is a recurring strength in positive reviews, including gentle care for cats that are sensitive or defensive at the vet. - Recent reviews mention practical help beyond the consultation itself, including vaccinations, health checks, travel paperwork, and insurance liaison.
Our Score (53/100)
Waggin' Tails Chelsea Veterinary Clinic is part of the DNA Vetcare Group and says it is RCVS accredited. The clinic offers core first-opinion care including surgery and medicine, preventative healthcare, and puppy and kitten checks, with 24-hour emergency cover via Elizabeth Street Veterinary Clinic. Recent reviews are very positive, with owners highlighting caring treatment, easy booking, good follow-up, and long-term trust in the team.
Arden House Veterinary Surgery is an independent Greenford practice that has been caring for pets since 1946. Recent feedback points to a clinic used for everyday care such as vaccinations and check-ups, as well as routine surgery with follow-up appointments. Overall sentiment is positive, though reviews are mixed on costs, reception experience, and how often clients see the same vet.
- •Several recent reviewers describe a caring team and say they feel able to trust the clinic’s advice and treatment. - Speed and responsiveness come up positively, with one reviewer saying requests are handled very quickly. - Dr Kevin receives especially strong praise for continuity, detailed knowledge, personal follow-up and support outside normal appointments; one recent reviewer also warmly mentions Dr Florence, Fanni and Luke.
Hendon Vets 4 Pets Ltd is part of the Vets4Pets group. The practice is equipped for on-site diagnostics and surgery, with facilities including digital X-ray, ultrasound, ECG, an in-house lab, an operating theatre, a hospital ward and an isolation unit. Recent reviews remain mixed overall: many owners praise prompt treatment, surgery and caring staff, while a smaller number report poor communication, lack of empathy and dissatisfaction with diagnosis or cost.