Goddard Veterinary Group

- Many recent reviewers describe the practice as friendly, welcoming, professional and caring, with some saying staff help make visits feel less stressful and show genuine affection for animals. - Recent positive examples include a pre-dental check for a rescue cat and a cat neutering visit, with owners reporting helpful staff and good recovery afterward. - A number of recent low-rated reviews raise concerns about customer service and communication, including feeling dismissed at reception or during a consultation, and difficulty getting responses by phone or WhatsApp.

Goddard Veterinary Group Greenwich is part of the VetPartners network. The practice offers routine veterinary and nurse-led care for pets, including consultations, preventative care, dentistry, diagnostics and surgery. Out-of-hours emergency care is provided by Wanstead Veterinary Hospital, which is open 24 hours a day, 365 days a year.

Services

•Routine and preventive care: Vet and nurse appointments, nurse clinics, general consultations, vaccinations, microchipping, flea and worm treatment, weight and diet advice, and wellness health screens.
•Surgery and procedures: Neutering, dentistry, and other operations. Recent reviews mention a pre-treatment dental check for a cat ahead of dental work and a cat neutering procedure.
•Diagnostics: Diagnostic imaging including X-ray and blood testing.
•Emergency arrangements: Out-of-hours emergency care is handled by Wanstead Veterinary Hospital, available 24/7 all year round.
•Other care noted by clients: Recent reviews also reference end-of-life care.

Pricing

No published pricing information is currently available for this clinic.

People

Recent reviews do not identify individual clinicians by name, but several mention a friendly, caring team across both reception and clinical staff.

Reviews

Google rating: 4.5/5 from 226 reviews.

•Many recent reviewers describe the practice as friendly, welcoming, professional and caring, with some saying staff help make visits feel less stressful and show genuine affection for animals.
•Recent positive examples include a pre-dental check for a rescue cat and a cat neutering visit, with owners reporting helpful staff and good recovery afterward.
•A number of recent low-rated reviews raise concerns about customer service and communication, including feeling dismissed at reception or during a consultation, and difficulty getting responses by phone or WhatsApp.
•Cost is a recurring concern in some negative feedback, including complaints about quoted medication costs and an end-of-life bill.

Reviews for Goddard Veterinary Group

Note: Showing the 9 most recent Google reviews out of 226 we track in total. Recent reviews may not be representative of overall sentiment.

Amanda Dennison

1 month ago

Blossom, the rescue cat, visited Goddards vets today for a pre treatment check before she goes in for some dental work soon. Having been handed into them some years ago after being discovered in a box left in local woods she was gleefully welcomed back by staff, and their resident rescue cat potato. The staff at Goddards truly love and care for animals, going above and beyond for them, thankyou xx

S J

2 months ago

I’ve been with this vet for many years and pay proactive for all my pets which I think is really worth it. But recently I was so disappointed with the care that was provided for my miniature Dachshund. I see the vet, don’t know her name because she never introduces herself, but was an Irish lady. My dog has been balding and constantly itching and sore ears. She didn’t even bother to look in his ears and just told me it was an allergy and that the medication will cost £200 a month. I told her I can’t afford that but instead of being empathetic she just said ‘I don’t set the prices it’s not like it’s going in my pocket’. No alternative medication was discussed and I’ve since had a second opinion from another vet and was told there is more than one medication that can be tried. This experience has actually made me reconsider staying with this veterinary practice which is a shame because up until then I’ve never had any problems. It seems to me that this vet was more about commission than actually caring about the animals!

Tina Jones

Had my cat neutered today 1st time using the vet’s absolutely amazing staff so lovely helpful my cat is doing amazing this evening

Emma Pearce

£449 I was charged to put my cat to sleep and collect his ashes. Disgusted with these prices. OVERCHARGED no wonder why the government is getting involved with greedy corporations

Tee V

4 months ago

Lovely friendly practice. Very professional & caring.

Milberry Brown

I am always welcome at the practice, and always receive exemplary care.

Hayley Smyth

5 months ago

Goddard Vets in Thamesmead are absolutely amazing. They’re so understanding of individuals needs/circumstances, all the staff are lovely and obviously care deeply about the animals, which makes trips to the vets a little less stressful! 💖

M ELHO

8 months ago

Attended today and was met by a horrible nurse who was smirking when she learned that my kitten appeared to be dying for not eating anything for 10 days after they vaccinated her. She did not care at all about the fact that this could be their fault and told me to go and book an appointment later. I told her that this is an emergency and my kitten is very likely to die before the appointment, but she could not care less and told me that she can do nothing to help. I have been using this vet for so many years, during which I paid thousands of pounds to them. Everyone who worked there was so nice with amazing customer service, but unfortunately it takes one person to ruin this experience. She called me rude and abrupt because I was visibly upset about my kitten and how horrible she was to me. She failed to say how I was rude to her, or to anyone, at any point. Tip: There was several customers in the reception but I was the only non-white person there. She appeared to be treating everyone else with due respect except me. I would strongly advice, if you look or sound different, do not go there. Find another vet that treat all their customers equally, regardless of their identity. It might not be only if you are not white. Goodness knows what other identity they despise. That is my perception. Whatever happened to our good old Goddard vet! This is not the same one. AVOID! Edit: Went through their complaint policy as below, all fake.

Lucy Nason

If I could give 0 as a rating I would! Extremely rude and flippant staff vets that couldn't care a less about your pets and are there just to take your money! They ask you to use their WhatsApp for appointments and queries but never answer the messages! Don't even think about phoning because you'll never get an answer there either! Currently looking for a new vet!