
Generated from publicly available data sources; may not fully represent the broader set of reviews.
St Paul's Veterinary Clinic, located in Orpington, is highly regarded in the local community, as evidenced by its 4.5-star rating from 302 reviews on Google Maps. This robust number of reviews suggests a reliable data set, indicating a generally positive reputation. The clinic is noted for its compassionate and professional service, particularly in the care of pets during challenging circumstances.
Several reviews highlight the clinic's empathetic approach. Rachel Clark praises Rebecca, a staff member, for her personalized and caring treatment of her pet Parker, while John Duncumb appreciates the clinic's support during the difficult decision to say goodbye to his cat Gerry. Carly Lloyd commends the staff for their welcoming and helpful demeanor during her cat's neutering procedure. Jessica Alison Horwell shares a similar sentiment, noting the team's fantastic and respectful treatment during the emotional process of putting her two dogs to sleep.
However, there is a contrasting review from MilkyBerri, who felt belittled and criticized the clinic's handling of financial issues, indicating a potential area for improvement in communication and customer service.
Overall, the clinic's high rating and numerous positive reviews underscore its commitment to providing quality veterinary care. While there is room for improvement in handling financial matters sensitively, St Paul's Veterinary Clinic remains a trusted choice for pet owners in Orpington.
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Note: Showing the 5 most recent Google reviews out of 302 we track in total. Recent reviews may not be representative of overall sentiment.
a month ago
they were amazing at the start, i accidentally missed one payment and my bank cancelled the direct debit as it kept being declined without me realising due to my adhd, i profusely apologised upon my realisation to which i was met with consistent cold remarks throughout every coversation. they belittled another customer for asking for a payment plan for a £500 procedure. definitely a classist group of people which is sad as i thought vets were supposed to be more understanding/caring. felt extremely belittled constantly by them.
2 months ago
Wonderful service from such a caring team. Rebecca has looked after Parker with great kindness and has given us wonderful advice. She treats Parker as an individual patient and remembers him from previous appointments which means a great deal. Thank you x
2 months ago
At short notice St Paul`s Vet`s let me bring in Gerry my cat for examination. Sadly he was beyond saving but their care to both of us was amazing. Thanks for fourteen years of great service and care.
4 months ago
Absolute gem of a vets. Found them for neutering our cat. All staff were soo welcoming and helpful. Carried out our cats procedure and were really caring
4 months ago
The best decision to join these guys with our 5 French bulldog rescues. We have sadly had the tough decision to put two of our beloved dogs to sleep. From start to finish the entire team have been fantastic sympathetic and respectful. They are always bubbly and happy to help. Fantastic vets
