Medivet Petts Wood /Allpets

From the latest reviews, owners most often describe

• •Easy appointment booking and being seen at short notice in at least one case.
• •Time taken to explain things clearly (e.g., detailed information around a cat’s medical procedure; reassurance and advice for a dog with a limp).
• •Support for new owners (patiently answering “numerous questions” for new puppy owners; practical help with cat behaviour and anxiety questions from a head vet nurse).

There is also a clear negative account describing a lack of care/compassion following a cat road-traffic accident, which contrasts with multiple other reviews praising kindness and patience.

Services

Based on the website summary and the latest reviews, services mentioned include

• •Emergency/out-of-hours care access: referral/access to Medivet 24-hour centres for overnight emergencies.
• •Mobility/Pain assessment: a FREE Mobility Pain Check promotion mentioned on the website (time-limited offer).
• •Vaccinations: puppy “second jabs” are specifically mentioned.
• •Lameness/limping assessment: review describes examination/advice for a dog with a limp and reassurance it “wasn’t anything serious.”
• •Procedures (unspecified): one owner mentions a cat having a “medical procedure” with detailed information provided.
• •Behaviour support/advice: head vet nurse gave guidance around a cat’s behaviour and anxiety.

Pricing

• •£130 overnight emergency consultation fee for consultations between 7pm & 9am (as stated on the website, via Medivet 24-hour centres).

People

• •Lauren (Head Vet Nurse): praised for taking time to answer questions about a cat’s behaviour and anxiety, providing practical advice, and helping a new cat owner feel more confident.
• •Unnamed vet (seen at short notice): described as “very informative,” put the owner’s mind at ease about a dog’s limp, and gave advice.
• •Reception team: one review notes the receptionist helped keep a puppy calm during a vaccination visit.

Reviews

Google rating: 4.6 stars from 141 reviews. “”

• •Booking is described as straightforward, with at least one report of being seen quickly/at short notice.
• •Multiple owners mention staff taking time to answer questions and explain next steps, including around a cat procedure and new puppy owner queries.
• •Several reviews highlight calm handling of pets during visits (e.g., a puppy staying calm for vaccinations).
• •One reviewer reports a very negative experience after a cat car accident, describing a “complete lack of care and compassion,” which conflicts with many other accounts of kindness and patience.