Clinic Not Accepting Clients from VetsCompared
Medivet Petts Wood /Allpets – Vets in Orpington
Clinic Overview
- Many owners describe a warm, welcoming, and caring team, from reception through to the vets and nurses. - Clear communication is a standout theme, with staff praised for explaining treatment well, answering questions patiently, and not making owners feel rushed. - Reviews also highlight efficient organisation and continuity of care, including easy appointment booking, smooth follow-up, and prompt handling of an insurance claim.
Services
- •General consultations and ongoing care: Owners mention straightforward booking, follow-up arrangements that are easy to organise, and clear explanations during appointments. Recent examples include quick diagnosis and treatment of hyperthyroidism, as well as long-term care for dogs since puppyhood.
- •Vaccinations and puppy care: Puppy vaccinations are specifically mentioned, with staff praised for keeping pets calm and patiently answering questions from new owners.
- •Cat care and procedures: Reviews mention treatment for ill cats, support around a cat’s medical procedure, and detailed information before treatment, along with good aftercare.
- •Behaviour and anxiety support: Lauren, the Head Vet Nurse, is praised for practical advice on a cat’s behaviour and anxiety, with owners saying they felt more confident afterwards.
- •Compassionate support in difficult moments: Recent feedback highlights kind handling when pets are seriously unwell and thoughtful bereavement support after a loss.
- •Emergency and out-of-hours arrangements: Overnight emergencies are handled through Medivet 24-hour centres.
Pricing
A very limited amount of published pricing suggests the clinic may sit above average, but this is based on very few comparable services. One published example is a £130 overnight emergency consultation fee for consultations between 7pm and 9am through Medivet 24-hour centres. Reviews focus much more on care, communication, and support than on cost.
People
- •Lauren (Head Vet Nurse): Repeatedly praised for taking time to answer questions about cat behaviour and anxiety, offering practical advice, and helping new owners feel more at ease.
- •Vets: Reviews consistently describe the vets as knowledgeable, thorough, and calm, with clear explanations and kind handling, including with nervous or difficult-to-examine pets.
- •Reception team: Mentioned positively for being friendly, welcoming, organised, and helpful with booking and general support.
Reviews
Google reviews show 4.6/5 from 162 reviews.
- •Many owners describe a warm, welcoming, and caring team, from reception through to the vets and nurses.
- •Clear communication is a standout theme, with staff praised for explaining treatment well, answering questions patiently, and not making owners feel rushed.
- •Reviews also highlight efficient organisation and continuity of care, including easy appointment booking, smooth follow-up, and prompt handling of an insurance claim.
- •There is also praise for compassion at difficult times, including support when pets are seriously ill or being put to sleep. One September 2025 review reports a very poor experience after a cat road accident, but this sits against an otherwise strongly positive pattern.
