All Creatures Clinic Chelsfield

All Creatures Clinic Chelsfield describes itself as an independent practice, but its website text also references DNA Vetcare Ltd, and one reviewer mentions being able to use the wider group’s 24‑hour emergency care with shared access to records.

The clinic appears set up for general practice work plus diagnostics and procedures, with the website listing surgery & medicine, preventative health, health checks, hospitalisation, and pet travel. It is also listed as a Veterinary Nurse Training facility.

From recent reviews, owners most often mention

•Clear diagnosis supported by imaging (e.g., arthritis suspected clinically and confirmed by x‑ray).
•Same‑day/urgent problem-solving (e.g., suspected grass seed in an ear, with sedation offered to remove it).
•Low-stress handling and communication (e.g., gentle approach with cats; anxious dogs coping well; updates when running behind).
•A mixed picture on testing and costs: some owners praise not being pushed into unnecessary tests, while others describe feeling steered toward “expensive tests” and report high overall spend during complex cases.

Services

From the clinic website and reviews, services mentioned include

•Surgery & medicine (website)
•Preventative healthcare (website)
•Health checks (website)
•Hospitalisation/inpatient care (website)
•Pet travel services (website)
•Diagnostic imaging (x‑ray) to confirm conditions such as suspected arthritis (review)
•Ear cases, including suspected grass seed and discussion of sedation for removal (review)
•Parasite removal, with an in-clinic tick removal visit described as quick and calm (review)
•24‑hour emergency care via the clinic’s wider group, with record access mentioned by a reviewer (review)

Pricing

Only specific prices reported by reviewers are included below

•One reviewer says they were charged £40 for ear/eye “drops” they believed were available for £10 independently (review).
•The same reviewer reports being charged £27.01 for Re-mend gel, which they believed could be bought for £10 elsewhere (review).
•Another reviewer describes spending over £1,200 on “tests injections” during a complex, end-of-life period and felt the tests were not helpful (review).

People

Named team members mentioned in reviews

•Laura – described as calm and friendly during a tick removal, which the owner felt made the procedure easier for their dog (review).
•Ellie – mentioned alongside Laura during the same visit; the owner also appreciated being kept updated while the clinic was running behind schedule (review).

Other staff descriptions (unnamed)

•A vet described as a “nice man” who suspected arthritis and arranged an x‑ray confirmation (review).
•A vet described as gentle with a cat and taking time during the appointment (review).
•One owner describes a later experience where a vet missed cataracts and focused on selling blood tests; another describes a strong push toward multiple tests during a deterioration episode (review).

Reviews

4.7 stars from 227 reviews.

•Problem-focused care with practical next steps: arthritis identified and confirmed by x‑ray; ear grass seed suspected with sedation proposed for removal; tick removal handled quickly.
•Handling and reassurance: owners mention gentle treatment of cats, an anxious dog being comfortable attending, and staff being “assuring” and knowledgeable.
•Scheduling and updates: trying to fit appointments around work; when running late, some owners say they were kept informed with time updates.
•Testing/value is contested: some reviews praise the clinic for not pushing unnecessary tests, while others report feeling pressured into expensive investigations and describe distress about repeated visits and high costs.

Reviews for All Creatures Clinic Chelsfield

Note: Showing the 5 most recent Google reviews out of 227 we track in total. Recent reviews may not be representative of overall sentiment.

paul Williams

in the last week

Just started our journey with our little one, been excellent and very assuring in all of our experiences.Very professional and knowledgeable

Nicola Parker

a week ago

Tara Swift

2 weeks ago

I switched to this practice after another one i took my dog to told me there is nothing wrong with my jackachu, it is all in my head £200 please! My dog was totally traumatised by the shot in the dark proding and jabbing! When i took her to this practice a nice man vet told me probably arthritis in her right knee. The x-ray confirmed. However, vets change as they do everywhere. At the last health check up appointment, i told the vet there is change of behaviour could you check her ears? She did but missed her cataract in both eyes. The vet was busy trying to sell me me expensive tests. She tried to get me to agree for a blood test to see if my dog had hyperactive thyroid. My dog was on the chubby side so it was highly unlikely. When my 15 year old dog started to breath rapidly, the vet immediately proposed a series of tests. One feels guilty for not opting for them. After more than £1200 in tests injections, no obvious reason was found. Meanwhile i was watching my dog's quality of life seep away nit helped by the repeated visits to the vet. A week later we decided to end her suffering. I regret putting my dog through all these pointless (shot in the dark) tests. To be fair, this could have happened at any other practice. They are all the same. Gone are the days when i used to take my cat to a one vet practice, no fancy machines just physical examination where he would say there is nothing wrong with your cat, no charge! no physical examination took place for my dog, it did not happen until it was too late. I am astounded that the vets underestimate the toll of the trauma they are putting small animals through with their shot in the dark tests.

Sarah Jackson

3 weeks ago

Always happy staff. Vet was gentle and took time with my cat. Will always try to fit me in for appointments around work schedules which is good of them

Yolande Knock

Great vets, super caring, kind, thoughtful and compassionate. They have the animal's best interests at heart and don't just want to charge you lots of m oney for unnecessary tests etc.

Louise Parker

a month ago

The vets themselves, absolutely lovely. However, I was charged £40 for drops that I could have got for £10, if purchased independently. Exactly the same drops. I was charged £27.01 for re-mend gel, I could have bought for £10. I’m not a wealthy women, it’s expensive enough. Why are we being overcharged for these products

Sue S

3 months ago

This vet practice is the best I have ever used. They are kind, caring and professional. I would not go anywhere else and highly recommend using them. Their 24hr emergency care in Dartford is part of their group and you know they can access all your pets records quickly and continue the care.

Sarah Murtagh

So informative and comforting as always! My spaniel had ear irritation and immediately they knew it was grass seed and asked to sedate him straight away to have them removed. I told the vet I was meant to be going away that morning and he pushed his appointment through so we could leave early afternoon. Great care and service

Marie Welch

My dog had a tick behind her front leg and I wasn't confident I could remove it successfully so I registered her with All Creatures Chelsfield which was prompt and straightforward. Half an hour later we attended the clinic which was very friendly and welcoming. Laura was so nice to my dog, calm and friendly which I think made the tick removal easier to manage. Within minutes we were all set to leave happy and healthy. The clinic was running slightly behind schedule, but we were kept informed of this and regularly updated on how long the wait would be. A much less stressful encounter than with our previous vetinary clinic - thank you Laura and Ellie :)

gilly inzani

5 months ago

Happy with this clinic. Vets are good and staff friendly. My anxious dog doesn’t mind going too which is helpful!!