Clinic Not Accepting Clients from VetsCompared
Medivet Old Isleworth (The Vet in Old Isleworth) – Vets in Old Isleworth
Clinic Overview
Medivet Old Isleworth, also known as The Vet in Old Isleworth, is part of the Medivet group. The practice offers routine veterinary care, support for longer-term conditions, and access to Medivet’s 24/7 emergency service. Recent feedback remains mixed overall, with many owners praising kind handling, clear explanations, and prompt help, while some raise concerns about pricing, continuity of vets, reception handling, and the condition of the premises.
Services
- •Routine care: reviews mention vaccinations, regular check-ups, kitten care, and dog nail trims.
- •Urgent and emergency support: the clinic has access to Medivet’s 24/7 emergency service, and one owner describes a severely injured cat being seen immediately.
- •Ongoing condition management: longer-term support remains part of the practice’s offering, including a previously praised case involving a cat with diabetes and clear advice on treatment and home management.
- •Support for nervous pets: reviews describe staff taking extra time with an anxious, claustrophobic Rottweiler to help make vaccination possible.
- •Training facility: the clinic is listed as a Veterinary Nurse Training facility.
Pricing
A very limited amount of published pricing suggests the clinic may sit above average, but this is based on very few comparable services. One published example is an overnight emergency consultation fee of £130 for appointments between 7pm and 9am. Reviews also include some complaints about cost, including charges for minor procedures and concern about a proposed treatment plan being too expensive.
People
Bio is praised for taking time to explain a cat’s diabetes treatment plan and how to manage the condition. Gina is thanked for keeping an owner updated promptly during a dog’s treatments and check-ups. More broadly, reviews describe a helpful and caring team, though one recent comment raised concerns about reliance on a temporary vet and another criticised a receptionist phone interaction.
Reviews
Google shows 4.3 stars from 190 reviews. Recent feedback is mixed, with a solid number of positive experiences alongside some recurring criticisms.
- •Many owners describe the team as kind, friendly, helpful, and efficient, with positive comments about routine visits, kitten care, and dogs being handled calmly.
- •Positive examples include immediate attention for a badly injured cat, detailed explanations from the vet, and extra patience with an anxious dog during vaccination.
- •A few reviews raise pricing concerns, including dissatisfaction with charges for small procedures and one complaint about a costly treatment proposal for a UTI.
- •Other negative themes include concerns about continuity of care, one poor reception call, and comments that the surgery feels old or in need of cleaning.
