Dog & Cat Vets in Tooting

## Summary Animal Choice is a small-practice-style vet clinic (one reviewer says it “feels like a family run business rather than a big corporate”). It appears set up for day-to-day primary care plus ongoing management of chronic issues: owners mention allergy care, vaccinations/injections, infections treated with antibiotics, and “operations big and small.” Practical touches come up repeatedly, including same-day appointments when pets are unwell, phone advice on whether a pet needs to be seen, and help with submitting regular treatments to insurers. Home care is also referenced: one owner reports a home visit arranged within an hour for a cat with an infection, and another says the team recommended a locum for euthanasia at home for a cat that became very stressed leaving the house. ## Services Services and situations explicitly mentioned by owners include: - **Routine care:** vaccinations/annual “jabs,” injections (with multiple comments about gentle technique and using pauses/treats to reduce stress). - **Illness appointments & triage:** same-day appointments when a puppy was unwell; phone advice about whether a pet needs to be seen and what to do if not. - **Chronic condition management:** ongoing care for **allergies** (“frequent flyer due to allergies”). - **Infection treatment:** home-visit assessment for a cat with an infection, including **antibiotics**, an **injection**, and **weighing** during the visit. - **Surgery/procedures:** owners mention pets being seen through “operations big and small” and other “unpleasant procedures” (not specified). - **Home visits:** a home visit arranged within an hour (reported in one review). - **End-of-life support:** a recommendation for an at-home euthanasia locum (reported in one review). - **Insurance admin support:** reception “will file regular treatments to your insurer” (reported in one review). ## People Named team members and what owners highlight: - **Natalia (vet)**: mentioned for a **home visit** where she examined a cat, prescribed **antibiotics**, gave an **injection**, and weighed pets at home; also praised for **calm vaccination handling** (a “cuddle pause” when a dog was stressed by needles). - **Ida (named team member)**: thanked alongside Natalia and “all the vets” for kind, capable care (no role specified in the review). - **Dr/Mr Phakkey**: described as “marvellous” and someone an owner has known for 25 years; associated with “excellent advice.” - **Reception team**: repeatedly described as welcoming and thoughtful (including using treats to help nervous pets and helping with insurer paperwork), but one review reports the opposite experience—calling a receptionist “rude” and “abrupt,” while being nicer to other customers. ## Reviews **Google rating: 4.7 stars from 163 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Stress-reducing handling is a recurring detail:** treats at reception, gentle injections, and pausing to settle a pet during vaccinations. - **Access and responsiveness:** owners mention being able to get **same-day appointments** for illness and receiving **clear phone advice** on whether a visit is needed. - **Home support:** one report of a **home visit arranged within an hour** for a cat with an infection; another of being pointed to an **at-home euthanasia** option for a cat that found travel very stressful. - **Practical admin help:** insurer paperwork support is specifically praised. - **Front-desk experience is mixed:** several reviews say the reception team are welcoming, while one review describes a receptionist as rude/abrupt and says they are looking for a new vet.

## Summary Tooting Veterinary Surgery is a newly established practice within the independent DNA Vetcare group, with 24/7 emergency access provided via its main hospital, Streatham Hill Vets (as stated on the clinic website). Based on the website and recent reviews, it appears set up for both day-to-day care and a range of in-house diagnostics, with the option of more advanced investigations at the main hospital. Concrete specifics mentioned: - In-house diagnostics include **blood tests, digital x‑rays and ultrasound** (website). - The website lists **routine and advanced surgery**, including **spays/neuters and dental procedures** (website). - Reviews describe **routine puppy vaccinations and boosters**, plus **urgent appointment booking by checking other branches for availability** (reviews). - Reviews also mention **thorough examinations and a clear “plan going forward”** after the vet listened to concerns (reviews). ## Services From the clinic website and recent written reviews, services referenced include: - **Preventative care** (website), including: - **Vaccinations and boosters** (reviews) - **Flea and worming treatments** (reviews) - **Health checks / routine check-ups** (website; reviews) - **Microchipping** (reviews) - **Surgery** (website; reviews), including: - **Neutering** (reviews) - **Spays/neuters and dental procedures** (website) - **Diagnostics and imaging** (website): - **Blood tests** - **Digital x‑rays** - **Ultrasound** - Website also states **access to CT and endoscopy** via the main hospital. - **Emergency care arrangement** (website): - **24/7 emergency access** through the main hospital, Streatham Hill Vets. - **Species mentioned** (website): **dogs, cats, rabbits** - One review describes treatment for a **pet chicken after a fox attack** (review), but the website does not list birds among the species handled. ## Pricing The website lists promotions and finance options (no £ amounts stated): - **Half price first consultation** - **25% off neutering** - **25% off booster vaccine** - **“Vaccine amnesty”** (term used on site; details not provided in the available summary) - **0% finance** ## People - **Mike** (role not stated): mentioned by name in a review thanking him for looking after a pet (“Roxy”) and giving “top care.” (review) - Multiple reviews highlight vets who **take time to listen**, **explain findings**, and **set out a plan**, alongside **kind reception staff**. Examples include a dog being **fully checked thoroughly** with a suspected cause identified, and staff **taking time to explain** during an urgent appointment. (reviews) ## Reviews **Google rating: 5.0 stars from 18 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Clear explanations and time spent in consults:** owners mention vets who listened to concerns, checked pets thoroughly, explained what they found, and outlined next steps. - **Routine preventative visits described as smooth:** puppy **vaccinations and boosters** were described as efficient and low-stress (“happy visits”). - **Help with urgent scheduling across the wider group:** one reviewer described needing a fairly urgent appointment and staff **checking other branches** to find a slot. - **Range of animals and problems discussed:** cats seen for **neutering, microchips, health checks, cuts/sickness**; one review describes care after a **fox attack on a chicken**. - **Facility comments:** one reviewer describes the clinic as **spacious, clean, and equipped with new/modern equipment**.

## Summary Goddard Veterinary Group Tooting is part of the Goddard Veterinary Group (the practice joined the group in 2017) and is RCVS-accredited. The clinic is set up for routine consultations and in-house diagnostics and procedures, with on-site blood testing, X-rays, and operations listed on the practice website. For emergencies, the website states care is provided via Stone Lion Veterinary Hospital (open 24/7, 365 days a year). In the latest reviews available to us, owners give concrete examples at both ends of the experience: one cat owner describes reception proactively providing a towel with a calming spray for a nervous cat during a procedure visit, while another describes serious dissatisfaction with a vet visit (including concerns about medication effects and missed treatments) and administrative issues around insurance paperwork. ## Services From the clinic website, services and facilities include: - Consultations (vet and nurse appointments are referenced on the site) - Blood testing (on-site) - Diagnostic imaging, including X-ray (on-site) - Dentistry - Neutering (a “castration” experience is described in reviews, including aftercare guidance and pain relief sent home) - Vaccinations, including a puppy & kitten vaccination course - Flea and worm treatment - Microchipping - Nurse clinics - Weight and diet advice - Wellness health screen - Free new pet health check (as advertised on the website) Emergency care (as stated on the website): - Emergency services are provided through Stone Lion Veterinary Hospital, open 24/7, 365 days a year. Other capability noted in structured clinic data: - Veterinary Nurse Training facility ## Pricing - One reviewer states they paid **£33** for the practice to submit an insurance claim on their behalf, and says it was not submitted (they also describe being chased for a payment). ## People - **Nurse Catherine** (nurse): mentioned positively for being “super kind and fantastic” and helping after a booking mix-up, which the owner found especially helpful while managing two stressed cats. - **Front-desk/reception team (unnamed)**: reviews conflict. One owner describes reception noticing their nervous cat and offering a towel with a calming spray, which they felt made the cat unusually calm at the vet. Another owner describes a receptionist being “extremely rude” during a medication collection and making a comment about not being able to breathe due to the customer’s perfume. ## Reviews **4.2 stars from 138 reviews.** Themes below are drawn from the latest written reviews available to us. - **Handling of anxious cats:** one owner describes reception offering a calming-spray towel while waiting for a procedure, which they felt noticeably reduced their cat’s stress. - **Neutering aftercare:** one owner says a castration visit included painkillers and a cone, and that aftercare was explained clearly. - **Communication/admin issues raised by some owners:** one reviewer reports a missed treatment at a first visit, concerns about the effects of pain medication, and says they paid £33 for an insurance claim submission that they believe wasn’t completed. - **Experience inconsistency:** alongside strong praise for specific staff (reception support; nurse Catherine), there are also accounts of worrying moments (e.g., a vet leaving a door open while a cat was loose) and complaints about front-desk behaviour.