Goddard Veterinary Group Tooting
#3 Vet in Tooting, Greater London
Goddard Veterinary Group Tooting – Vets in Tooting
Clinic Overview
Goddard Veterinary Group Tooting is part of the Goddard Veterinary Group (the practice joined the group in 2017) and is RCVS-accredited. The clinic is set up for routine consultations and in-house diagnostics and procedures, with on-site blood testing, X-rays, and operations listed on the practice website. For emergencies, the website states care is provided via Stone Lion Veterinary Hospital (open 24/7, 365 days a year).
In the latest reviews available to us, owners give concrete examples at both ends of the experience: one cat owner describes reception proactively providing a towel with a calming spray for a nervous cat during a procedure visit, while another describes serious dissatisfaction with a vet visit (including concerns about medication effects and missed treatments) and administrative issues around insurance paperwork.
Services
From the clinic website, services and facilities include
- •Consultations (vet and nurse appointments are referenced on the site)
- •Blood testing (on-site)
- •Diagnostic imaging, including X-ray (on-site)
- •Dentistry
- •Neutering (a “castration” experience is described in reviews, including aftercare guidance and pain relief sent home)
- •Vaccinations, including a puppy & kitten vaccination course
- •Flea and worm treatment
- •Microchipping
- •Nurse clinics
- •Weight and diet advice
- •Wellness health screen
- •Free new pet health check (as advertised on the website)
Emergency care (as stated on the website)
- •Emergency services are provided through Stone Lion Veterinary Hospital, open 24/7, 365 days a year.
Other capability noted in structured clinic data
- •Veterinary Nurse Training facility
Pricing
- •One reviewer states they paid £33 for the practice to submit an insurance claim on their behalf, and says it was not submitted (they also describe being chased for a payment).
People
- •Nurse Catherine (nurse): mentioned positively for being “super kind and fantastic” and helping after a booking mix-up, which the owner found especially helpful while managing two stressed cats.
- •Front-desk/reception team (unnamed): reviews conflict. One owner describes reception noticing their nervous cat and offering a towel with a calming spray, which they felt made the cat unusually calm at the vet. Another owner describes a receptionist being “extremely rude” during a medication collection and making a comment about not being able to breathe due to the customer’s perfume.
Reviews
4.2 stars from 138 reviews. - Handling of anxious cats: one owner describes reception offering a calming-spray towel while waiting for a procedure, which they felt noticeably reduced their cat’s stress.
- •Neutering aftercare: one owner says a castration visit included painkillers and a cone, and that aftercare was explained clearly.
- •Communication/admin issues raised by some owners: one reviewer reports a missed treatment at a first visit, concerns about the effects of pain medication, and says they paid £33 for an insurance claim submission that they believe wasn’t completed.
- •Experience inconsistency: alongside strong praise for specific staff (reception support; nurse Catherine), there are also accounts of worrying moments (e.g., a vet leaving a door open while a cat was loose) and complaints about front-desk behaviour.
Special Services
Animals Treated at Goddard Veterinary Group Tooting
Animals We Treat
Companion Animals
Opening Hours – Goddard Veterinary Group Tooting
Opening Hours
Hours
Reviews for Goddard Veterinary Group Tooting
Note: Showing the 5 most recent Google reviews out of 138 we track in total. Recent reviews may not be representative of overall sentiment.
camilla castle
3 months ago
The best thing about this vet is the lady at the front desk - we took our cat for a procedure on 4th October - our was cat nervous whilst waiting and she picked up on it - she offered a towel with a calming spray. It worked - our cat has never been so calm at the vet. She clearly cares about her role and the animals around her. The vet was ok - but she left the door open whilst my cat was loose which was worrying. But 5 stars to the front of house.
camilla castle
2 weeks ago
The best thing about this vet is the lady at the front desk - we took our cat for a procedure on 4th October - our was cat nervous whilst waiting and she picked up on it - she offered a towel with a calming spray. It worked - our cat has never been so calm at the vet. She clearly cares about her role and the animals around her. The vet was ok - but she left the door open whilst my cat was loose which was worrying. But 5 stars to the front of house.
Florrie
a month ago
Very caring, professional and great value castration. Got given painkillers and cone included in the price. They explained the aftercare very well.
Florrie
3 months ago
Very caring, professional and great value castration. Got given painkillers and cone included in the price. They explained the aftercare very well.
Qwerty Spice
a month ago
Useless. The first visit the vet didn’t give my cat the treatment she’d come in for! Other visits included them giving my poor cat FAR too much pain medication causing her to be motionless for 12 hours and soiling herself. Both of these were the same vet, I have had to ask to not be given that lady again. Other issues have now included not submitting an insurance claim even though I paid £33 for them to do this on my behalf, and then chasing me for a payment. 🙄 I recently found out they don’t have permanent vets here, it’s just a hub for rotating vets to work from. Not sure how true that is, but the lack of care, and no interest in getting to the root cause of an issue quickly. Eg. don’t do full bloods, try to get the cat out out of there asap, treat symptoms not problem. Two stars are for the one vet that was actually good. Avoid. I’m moving my cat from this vet to another down the road.
Qwerty Spice
4 months ago
Useless. The first visit the vet didn’t give my cat the treatment she’d come in for! Other visits included them giving my poor cat FAR too much pain medication causing her to be motionless for 12 hours and soiling herself. Both of these were the same vet, I have had to ask to not be given that lady again. Other issues have now included not submitting an insurance claim even though I paid £33 for them to do this on my behalf, and then chasing me for a payment. 🙄 I recently found out they don’t have permanent vets here, it’s just a hub for rotating vets to work from. Not sure how true that is, but the lack of care, and no interest in getting to the root cause of an issue quickly. Eg. don’t do full bloods, try to get the cat out out of there asap, treat symptoms not problem. Two stars are for the one vet that was actually good. Avoid. I’m moving my cat from this vet to another down the road.
S Ryder
2 months ago
Despite a crossed wire regarding my booking, nurse Catherine was super kind and fantastic! I really appreciated her helping me out after a stressful trek with two meowing cats!!
S Ryder
4 months ago
Despite a crossed wire regarding my booking, nurse Catherine was super kind and fantastic! I really appreciated her helping me out after a stressful trek with two meowing cats!!
Oliwia Gierlak
12 months ago
Milena Mihaleva
10 months ago
I hate that I have to go and write this review But I can’t find official complain form anywhere in your website…. I am a very loyal customer and my three cats are registered with your clinic and I recommended you to many of my friends and family…. Unfortunately today 30/12/2024 at 1:45PM I visited your Tooting branch in Amen Corner and I was absolutely shocked by behaviour of your employee behind the desk at that time…. I was there to collect my cat medicine and from the beginning she was acting like she was disgusted by talking to me she was extremely rude and disrespectful at first and then she jumped from her desk and opened the door and make a comment about how she couldn’t breathe because of my perfume smell…….. she continued to be rude and nasty to me till I left she acted like she was annoyed with me and answered my questions about my cat medicine with no pleasure whatsoever I left extremely upset and confused and I don’t know if I will be able to be your costumer anymore after this ridiculous situation….. Extremely unprofessional and very rude behaviour which I never expected from employee behind your reception desk…….
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