Clinic Overview
Animal Choice is a small-practice-style vet clinic (one reviewer says it “feels like a family run business rather than a big corporate”). It appears set up for day-to-day primary care plus ongoing management of chronic issues: owners mention allergy care, vaccinations/injections, infections treated with antibiotics, and “operations big and small.” Practical touches come up repeatedly, including same-day appointments when pets are unwell, phone advice on whether a pet needs to be seen, and help with submitting regular treatments to insurers. Home care is also referenced: one owner reports a home visit arranged within an hour for a cat with an infection, and another says the team recommended a locum for euthanasia at home for a cat that became very stressed leaving the house.
Animal Choice is a small-practice-style vet clinic (one reviewer says it “feels like a family run business rather than a big corporate”). It appears set up for day-to-day primary care plus ongoing management of chronic issues: owners mention allergy care, vaccinations/injections, infections treated with antibiotics, and “operations big and small.” Practical touches come up repeatedly, including same-day appointments when pets are unwell, phone advice on whether a pet needs to be seen, and help with submitting regular treatments to insurers. Home care is also referenced: one owner reports a home visit arranged within an hour for a cat with an infection, and another says the team recommended a locum for euthanasia at home for a cat that became very stressed leaving the house.
Services
Services and situations explicitly mentioned by owners include
- •Routine care: vaccinations/annual “jabs,” injections (with multiple comments about gentle technique and using pauses/treats to reduce stress).
- •Illness appointments & triage: same-day appointments when a puppy was unwell; phone advice about whether a pet needs to be seen and what to do if not.
- •Chronic condition management: ongoing care for allergies (“frequent flyer due to allergies”).
- •Infection treatment: home-visit assessment for a cat with an infection, including antibiotics, an injection, and weighing during the visit.
- •Surgery/procedures: owners mention pets being seen through “operations big and small” and other “unpleasant procedures” (not specified).
- •Home visits: a home visit arranged within an hour (reported in one review).
- •End-of-life support: a recommendation for an at-home euthanasia locum (reported in one review).
- •Insurance admin support: reception “will file regular treatments to your insurer” (reported in one review).
People
Named team members and what owners highlight
- •Natalia (vet): mentioned for a home visit where she examined a cat, prescribed antibiotics, gave an injection, and weighed pets at home; also praised for calm vaccination handling (a “cuddle pause” when a dog was stressed by needles).
- •Ida (named team member): thanked alongside Natalia and “all the vets” for kind, capable care (no role specified in the review).
- •Dr/Mr Phakkey: described as “marvellous” and someone an owner has known for 25 years; associated with “excellent advice.”
- •Reception team: repeatedly described as welcoming and thoughtful (including using treats to help nervous pets and helping with insurer paperwork), but one review reports the opposite experience—calling a receptionist “rude” and “abrupt,” while being nicer to other customers.
Reviews
Google rating: 4.7 stars from 163 reviews. “”
- •Stress-reducing handling is a recurring detail: treats at reception, gentle injections, and pausing to settle a pet during vaccinations.
- •Access and responsiveness: owners mention being able to get same-day appointments for illness and receiving clear phone advice on whether a visit is needed.
- •Home support: one report of a home visit arranged within an hour for a cat with an infection; another of being pointed to an at-home euthanasia option for a cat that found travel very stressful.
- •Practical admin help: insurer paperwork support is specifically praised.
- •Front-desk experience is mixed: several reviews say the reception team are welcoming, while one review describes a receptionist as rude/abrupt and says they are looking for a new vet.
Animals Treated at Animal Choice
Animals We Treat
Companion Animals
Opening Hours – Animal Choice
Opening Hours
Hours
Reviews for Animal Choice
Note: Showing the 5 most recent Google reviews out of 163 we track in total. Recent reviews may not be representative of overall sentiment.
Kat Brown
in the last week
I moved my animals to Animal Choice four years ago after my previous vet practice was taken over. I couldn’t be more delighted with them. My dog is a frequent flyer due to allergies and she absolutely bounds up the steps every time thanks to the canny deployment of treats by the reception team! Natalia, Ida and all the vets are so talented and kind - and amazing at giving injections that my dog can barely feel, a real skill - and gave her a cuddle pause when she was stressed by the possibility of needles during her vaccinations. As you can see, she relaxed very soon! Everyone really cares for animals and is given the space to care, which sadly isn’t always the case. The reception team are welcoming and thoughtful, and it is such a help that they will file regular treatments to your insurer. They were also so kind when I had to put one of my cats to sleep and recommended an locum who could come and put her down at home as they knew how stressed she got on leaving the house. It made a horrible time that bit easier. Animal Choice has seen my animals through operations big and small, and they are just the best. It’s also in a really lovely building so feels a bit like you’re taking your cat to a chichi cottage kindergarten rather than for something as prosaic as their annual jabs!
Simon Powell
in the last week
An extraordinary collective of animal information can be found at Animal Choice and although our girl (Rommie rescue) can be a hand ful, they take it in their stride and just get on with doing what's best for her. And they are our first port of call if an injured animal happens to be found and in need of help ✨👍✨
Nadia Riveros
a month ago
Such a lovely place. My cat had an infection, Ive got a baby and toddler at home so no chance I could take him in. I called and spoke to the lovely receptionist who told me she would speak to a vet. A home visit was arranged within the hour. My cats were seen by the lovely vet Natalia. She prescribed antibiotics and gave them an injection and weighted them at home. I was really impressed with the home visit service. Would reccommend this place.
Jackie Hare
a month ago
We have been coming here for a few years now. Dr Phakkey and the team are marvellous. Very friendly, caring and helpful and with excellent advice.
Anca Iftime
a month ago
totally recommend it! i've been going to the practice for 3 years and the vets are very friendly and accomodating.
Anna Allan
a week ago
I cannot recommend Animal Choice enough! I travel a distance to ensure our family pets receive first class care. I have known Mr Phakkey for 25 years and he and his team continue to be absolutely amazing!
Danielle Bailey
5 months ago
Chilli's 🐈first visit to the vets.....Ohhhh he was super quiet....prob nerves. The nurse was nice and so was the Vet lady...she gave him lots of salmon treats 😋 too Can not say the same for the receptionist.....Rude, Abrupt..she shows me that she has no time for Me, but other customers she is super nice. Looking for a new Vet now. 3/10
Caitilín Hepworth
7 months ago
A really brilliant local vets. I have never struggled to get a same day appointment when my puppy has been unwell. She has been going here since she was 9 weeks old for routine appointments and when she has fallen ill. They are always good at giving advice over the phone and recommending if she needs to be seen or not, and if not what to do. Really friendly staff that are very clear, helpful and good with Maggie. This place had the feel of a family run business rather than a big corporate. Highly recommend.
Rach M
a year ago
I moved Buddy to Animal Choice in 2022 and I highly recommend this practice to anyone looking for a new vet. Buddy loves going there.... and that's even after he's had to have some pretty unpleasant procedures so that says a lot! The whole team is so welcoming, kind, knowledgeable and committed to getting each pet healthy and happy again. No problem or query is too big or small for this team to deal with or respond to asap. An outstanding veterinary practice in my opinion!
Hissan Ansari
2 years ago
Excellent vet service that has been used by my family for over 20 years. Highly recommended as they actually listen and treat the pets condition rather than just do random test after test to make money like I found some larger vet chains do.
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