Dog & Cat Vets in Orpington

## Summary All Creatures Clinic Locksbottom describes itself as an independent veterinary surgery, owned and run by vets, offering a full range of care from preventative work through to routine and advanced surgery and hospitalisation. Recent reviews repeatedly mention access to appointments at short notice (including same-day), clear explanations “in simple terms,” and follow-up after advice (one owner says the clinic called to check up). Practical details also come up, such as a spacious reception area, and one reviewer notes the team scanned a found cat’s microchip to help reunite her with her owners. ## Services Based on the clinic website and recent reviews, the clinic is described as offering: - Preventative care - Routine surgery - Advanced surgery - Hospitalisation - Pet travel services Examples of care mentioned in reviews include: - Same-day / short-notice appointments for unwell pets - Microchip scanning for a found cat - Ongoing advice with follow-up (a check-up call after recommendations) - Handling multiple species mentioned by owners, including dogs, cats, and rabbits ## People Named staff mentioned in recent reviews: - **Ellie (reception)** — described as patient and understanding. - **Gabriella (vet)** — described as patient and understanding. Across multiple reviews, owners also describe the wider vet team as: - Taking time to explain findings and options clearly (including “no jargon” explanations). - Listening carefully during consults. - Staying calm and helping pets feel at ease (specifically mentioned for rabbits as well as cats). ## Reviews **4.9 stars from 56 reviews.** Themes below are drawn from the latest written reviews available to us. - **Fast access to care:** multiple owners mention getting seen at short notice, including a same-day appointment. - **Clear communication:** repeated comments about vets explaining things simply and taking time to go through details. - **Kindness in difficult moments:** one owner describes the team being especially supportive when their elderly cat died while they were away. - **Follow-up and extra steps:** one reviewer mentions a check-in call after advice; another notes microchip scanning to reunite a stray cat with her owners. - **Clinic environment:** described as clean and well-organised; one review mentions a spacious reception area.

## Summary Anderson Veterinary Group is a veterinary practice that also operates as a **Veterinary Nurse Training facility**. Based on the latest reviews, owners most often describe a clinic set up for both routine care (for example **microchipping and injections**) and more complex or urgent problems (for example **same‑day emergency appointments for rescue cases** and **surgical removal of an eye with follow-up care**). Several reviews also mention the team taking time to **explain options clearly** and handling nervous animals gently (including an **ex‑feral cat** that owners were keen not to traumatised for future visits). ## Services - **Veterinary nurse training facility** (stated in clinic data). - **Microchipping and injections** (a puppy “didn’t even notice” the microchip/injections due to gentle handling). - **Care for “unusual pets”** (one reviewer explicitly highlights this). - **Urgent/same-day appointments** for emergencies (mentioned by a rescue that says they are seen “as soon as they can on that day”). - **Surgery and aftercare**: one review describes **eye removal** for a pug puppy and ongoing care for the remaining eye until it healed. - **Management of ongoing conditions**: reviews mention treatment/support for **diabetes, heart issues, and eye issues** in cats. ## People - **Alexandra (also referred to as “Alex”)**: described as taking time to **explain everything clearly**, and supporting owners through more complex situations (reviewers mention “knowledgeable” explanations and help with cats’ diabetes/heart/eye problems). - **Keauno, Kaylen, Vicky** (roles not stated): specifically thanked for care during a dog’s eye surgery and aftercare. - **Reception team** (not individually named in most reviews): repeatedly mentioned as making space for multiple animals and helping organise urgent visits (including rescue emergencies). ## Reviews **Google rating: 4.5 stars from 217 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Gentle handling during procedures**, including microchipping/injections for a very small puppy and calm, patient handling of an ex‑feral cat. - **Capacity to deal with urgent and complex cases**, including same‑day emergency access for a rescue and serious medical/surgical issues (eye removal surgery; cats with diabetes, heart and eye problems). - **Clear explanations and supportive communication**, with multiple owners saying the vet/team take time to explain what’s happening and help them through difficult decisions. - **“Unusual pets” mentioned** as an area a reviewer associates the practice with.

## Summary All Creatures Clinic Chelsfield describes itself as an independent practice, but its website text also references **DNA Vetcare Ltd**, and one reviewer mentions being able to use the wider group’s **24‑hour emergency care** with shared access to records. The clinic appears set up for **general practice work plus diagnostics and procedures**, with the website listing **surgery & medicine, preventative health, health checks, hospitalisation, and pet travel**. It is also listed as a **Veterinary Nurse Training facility**. From recent reviews, owners most often mention: - **Clear diagnosis supported by imaging** (e.g., arthritis suspected clinically and confirmed by **x‑ray**). - **Same‑day/urgent problem-solving** (e.g., suspected **grass seed in an ear**, with **sedation** offered to remove it). - **Low-stress handling and communication** (e.g., gentle approach with cats; anxious dogs coping well; updates when running behind). - A **mixed picture on testing and costs**: some owners praise not being pushed into unnecessary tests, while others describe feeling steered toward “expensive tests” and report high overall spend during complex cases. ## Services From the clinic website and reviews, services mentioned include: - **Surgery & medicine** (website) - **Preventative healthcare** (website) - **Health checks** (website) - **Hospitalisation/inpatient care** (website) - **Pet travel services** (website) - **Diagnostic imaging (x‑ray)** to confirm conditions such as suspected arthritis (review) - **Ear cases**, including suspected **grass seed** and discussion of **sedation** for removal (review) - **Parasite removal**, with an in-clinic **tick removal** visit described as quick and calm (review) - **24‑hour emergency care via the clinic’s wider group**, with record access mentioned by a reviewer (review) ## Pricing Only specific prices reported by reviewers are included below: - One reviewer says they were charged **£40** for ear/eye “drops” they believed were available for **£10** independently (review). - The same reviewer reports being charged **£27.01** for **Re-mend gel**, which they believed could be bought for **£10** elsewhere (review). - Another reviewer describes spending **over £1,200** on “tests injections” during a complex, end-of-life period and felt the tests were not helpful (review). ## People Named team members mentioned in reviews: - **Laura** – described as calm and friendly during a **tick removal**, which the owner felt made the procedure easier for their dog (review). - **Ellie** – mentioned alongside Laura during the same visit; the owner also appreciated being kept updated while the clinic was running behind schedule (review). Other staff descriptions (unnamed): - A vet described as a “nice man” who suspected **arthritis** and arranged an **x‑ray confirmation** (review). - A vet described as **gentle with a cat** and taking time during the appointment (review). - One owner describes a later experience where a vet **missed cataracts** and focused on selling **blood tests**; another describes a strong push toward multiple tests during a deterioration episode (review). ## Reviews **4.7 stars from 227 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Problem-focused care with practical next steps**: arthritis identified and confirmed by x‑ray; ear grass seed suspected with sedation proposed for removal; tick removal handled quickly. - **Handling and reassurance**: owners mention gentle treatment of cats, an anxious dog being comfortable attending, and staff being “assuring” and knowledgeable. - **Scheduling and updates**: trying to fit appointments around work; when running late, some owners say they were kept informed with time updates. - **Testing/value is contested**: some reviews praise the clinic for *not* pushing unnecessary tests, while others report feeling pressured into expensive investigations and describe distress about repeated visits and high costs.

## Summary Ollie & Florrie Vets describes itself as an **independent, family-run** practice. The website highlights a clinic set up for both routine care and more involved work (on‑site blood testing, ultrasound, digital X‑rays, and separate dog/cat areas and kennels), and reviews back this up with owners describing **vaccinations**, **neutering**, and **surgery** carried out by “Dan”. Recent reviews also mention the practice handling **pet travel paperwork** end-to-end, and being notably **patient with nervous pets** during procedures like injections. ## Services Based on the website and recent reviews, services mentioned include: - **Vaccinations** (review mentions a cat vaccination visit where staff were patient during the injection) - **Wellness plans** (listed on the website; no plan details/prices provided in the inputs) - **Neutering** (review: cat neutered; owner comments on careful handling and post-op cone/collar comfort) - **Dental care** (website lists “quality dental care”; no specific dental procedures described in reviews provided) - **Nurse clinics** (listed on the website) - **Urgent care during opening hours** (website statement) - **Out-of-hours emergency care via Pennard Vets** (website: out-of-hours emergencies are provided by Pennard Vets in Sevenoaks) - **Hospice/palliative care** (listed on the website) - **Chemotherapy** (listed on the website) - **Advanced diagnostic & surgical procedures** (listed on the website; reviews mention cats having surgery with Dan) - **Travel documents/pet travel documentation** (website says they are “Official Vets for pet travel documentation”; review describes the team handling “all the paperwork and travel requirements”) Facilities/capabilities specifically listed on the website: - Separate **dog and cat waiting areas** - Separate, spacious **dog and cat kennels** - **Acoustic paneling** - **On-site blood testing** - **Cardiac and abdominal ultrasound** - **Digital X-rays** ## People - **Dan (referred to as “Dr Dan” in a review)**: Mentioned repeatedly. Owners describe him doing **cat surgery** and providing **tailored advice** for dogs; one review specifically thanks him for the surgery care and professionalism. - **Tas**: Named in one review alongside Dan; no role stated. Mentioned as part of the team that “went above and beyond” treating a dog. - **The wider team**: Several reviews highlight being **patient and gentle** (e.g., with a cat during vaccination), and **communicative and thorough** in ongoing care. ## Reviews **Google rating: 5 stars from 66 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners repeatedly mention **careful handling during procedures** (vaccination patience; neutering described as meticulous; surgery described as done with care). - **Communication and tailored advice** are called out (one owner mentions tailored service and advice for their dogs; another describes the team as “extremely communicative” and thorough). - **Travel documentation support** is highlighted in detail by one reviewer, who says the practice handled “all the paperwork and travel requirements.” - Not all feedback is uniformly positive: among the latest reviews shown, there is a **3‑star rating with no written comment**, so the reason for that score isn’t available from the provided text.

## Summary St Paul’s Veterinary Clinic is described in recent reviews as a busy practice that handles routine procedures (for example cat neutering), short-notice examinations, and end-of-life care. Several owners mention specific vets by name (including Mark and Joanna) and describe continuity of care—one reviewer says Rebecca remembered their dog from previous appointments and tailored advice accordingly. Owners also report practical support around pet welfare: one client says staff directed them to the RSPCA when finances were tight. Experiences around payment and access are mixed. One reviewer says after paying a monthly fee for years, they were told to go elsewhere when treatment was needed; another describes a cold response after a missed payment and says they overheard a payment-plan request for a £500 procedure being belittled. ## Services Services and situations explicitly referenced in the latest reviews include: - **General consultations/examinations**, including at short notice for a cat. - **Cat neutering**, with owners describing the procedure being carried out and staff being welcoming and caring. - **End-of-life care/euthanasia**, including support described as sympathetic and respectful, and care for owners when a pet “was beyond saving.” - **Ongoing care for multi-dog households**, including owners of several French bulldog rescues who mention using the clinic over time. - **Signposting to the RSPCA** for assistance (mentioned by one reviewer in relation to being on benefits). ## Pricing - One reviewer references a **£500 procedure** and describes a request for a payment plan being handled poorly (as overheard by the reviewer). - Another reviewer mentions paying a **monthly fee** (no amount given), suggesting some form of membership or monthly payment arrangement, but details aren’t provided in the reviews we have. ## People - **Mark (vet)**: described by multiple reviewers as very good; one calls him “the best veterinarian ever.” - **Joanna (vet)**: described as “the most knowledgeable vet” a reviewer has come across. - **Rebecca**: credited with looking after a dog (“Parker”), giving advice, and **remembering the patient from previous appointments**, which the owner valued. - **Christina (staff)**: thanked by a reviewer for help alongside an RSPCA contact, in the context of directing them to support. ## Reviews **4.5 stars from 306 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Named clinicians and continuity**: owners repeatedly single out Mark and Joanna, and mention Rebecca remembering their pet and giving tailored advice. - **Supportive handling of difficult moments**: multiple reviews describe compassionate care during euthanasia or when a cat could not be saved. - **Routine procedures and access**: cat neutering is mentioned positively; another owner says they were allowed to come in at short notice for an exam (though there can be delays). - **Payment-related friction (conflicting reports)**: alongside comments that prices feel fair, there are also complaints about being turned away after years of monthly payments and about staff being cold or belittling around missed payments or payment-plan requests.