Companion Care (Orpington) Ltd

- Several long-term clients describe friendly, caring support over a number of years, especially for cats, including help during illness and at end of life. - Named praise appears for Eme, Keelea and Candi, with examples including kidney disease management, dietary advice, repeat prescriptions and insurance help. - Customer service at reception is a recurring positive theme, with one reviewer highlighting especially accommodating help when arranging treatment.

Services

•Diagnostics and imaging: in-house laboratory testing including biochemistry, haematology and electrolytes, plus blood pressure monitoring, digital X-ray, ultrasound, echocardiography, cardiology and endoscopy.
•Surgery and procedures: anaesthesia, soft tissue surgery, orthopaedics including cruciate surgery and fracture repair, ear surgery, and keyhole (laparoscopic) surgery.
•Dentistry and routine care: dental X-ray, microchipping, nurse clinics, weight clinic, nutritional advice and prescriptions. Reviews also mention vaccinations through puppy and kitten packs, nail clipping, and help with repeat prescriptions and insurance queries.
•Other clinical areas and species: oncology, feline medicine, exotic pet care, and small mammal medicine and surgery. Reviews particularly mention ongoing cat care, including kidney disease support and dietary advice, and the website says the practice treats small animals and reptiles with out-of-hours emergency cover through Vets Now.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. One published example is a puppy and kitten pack at £110 each. Review comments on cost are mixed: some clients describe prices as high or complain about charges, while another said a puppy and kitten pack issue was sorted quickly during the visit.

People

The team includes Dr Stevan Pesic (Principal and Senior Veterinary Surgeon) and Dr Eme Szabo (Veterinary Surgeon). Reviewers also specifically thank Keelea and Candi for help with cat care, prescriptions, insurance queries and dietary support. An unnamed receptionist is also praised for being especially accommodating and helpful.

Reviews

Google rating: 4.4/5 from 223 reviews.

•Several long-term clients describe friendly, caring support over a number of years, especially for cats, including help during illness and at end of life.
•Named praise appears for Eme, Keelea and Candi, with examples including kidney disease management, dietary advice, repeat prescriptions and insurance help.
•Customer service at reception is a recurring positive theme, with one reviewer highlighting especially accommodating help when arranging treatment.
•Feedback is more mixed on pricing and administration, with complaints about charges and cancellation handling, and one recent review making a serious allegation about consent and care around surgery.

Reviews for Companion Care (Orpington) Ltd

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Reviews from pet owners who enquired with Companion Care (Orpington) Ltd through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 223 we track in total. Recent reviews may not be representative of overall sentiment.

Kelly Groves

4 months ago

**edit** Yes my dog did survive the operation only to be put to sleep two days later. We returned the next day for further treatment that was required due to the surgery. I did stop treatment on the second day when it became apparent that the level of care wasn't there. My dog was then taken to a different vet. At no point did we ask for a discount on the bill - this was done by the lead vet when he admitted negligence/operating without consent. The itemized bill and clinical history was provided after security was called and they advised to do so in order for us to pay the bill. Worst veterinary surgery I’ve used. The lead vet has no interest in animal welfare or care but is instead more concerned with lining his own pocket. He operated on our dog without permission or authorisation with this operation leading to her death. He then thought a poor apology would make up for this fact. When an itemised bill was requested and the dog’s notes, he threatened us with security. If you care about your animal at all then avoid this surgery like the plague.

CJ

9 months ago

Debbie Patel

10 months ago

We have used Vets for Pets/Companion Care Orpington for many years. We have always received the best support and treatments for our cats and have just registered 3 new kittens with them. The staff are always so friendly and the Vets are simply brilliant with our animals. They are always there on the phone or in person for any query I have had or treatment when needed. When we have lost our dear cats in the past couple of years they literally dealt with everything and we are grateful for this. Thank you to the whole team.

Tracie Daily

Paid for puppy and kitten pack £110 each. (3 kittens so 330 quid) First vaccinations all fine Second set turned up to be told the vet is busy with an operation so could they weigh and vaccinate kittens without us present. A let down but understand so accepted. Then told they didn't have the flea and worm treatment so we'd have to order it and will vost us £3. We said no. It's psrt of the package we want that part refunded or we want the work done that we've paid for. They said it takes 5 days to arrive... I asked her tp check with the actual vets. She returned and told me they have it but cannot administer it as she isn't trained to do so. So the vets will give it us to take home. She doesn't know of we can handle the kittens immediately or not. Edit: You know what...these solved the problem inside 20 minutes... the girl is in training. Credit where it's due. They didn't deserve the 1 star they initially recieved.

Remee isbella Francesca foxon

1 year ago

Joanna Butler

2025 **** I forgot I already done a review! Update to say thank you for being so supportive and to everyone who has been very kind. Also a special thanks to Candi for going above and beyond to help with dietary needs etc 2019 **** The woman with red hair on reception was LOVELY! Last time I didn’t have a great experience but this time... wow! She was so so lovely and accommodating. After having a csection and having to arrange a lift to pets at home that day, she explained that I would have to order and come back the next day for treatment. I apologised for not knowing and explained I would need to get a lift the following day (not expecting her to change the rules) She said “you know what... we aren’t busy let me go and sort that for you. It will save you getting someone to bring you back down.” She asked me about the baby etc She was personable and so so understanding She went above and beyond out of her way to help me That is customer service at its finest!!! Well done for getting someone like her on board! It makes such a difference to your day when you come across gems like that!!! Thank you! Please make sure this feedback gets back to her!! Xx Jo (Tia the cocker spaniels mummy!)

Darren Gilmore

My wife and I payed a visit here we was looking at the fish most of them looked sick some staff rude thankful they do have good section of cat food vet staff are great there prices not so much

Claudia Parker

I had to cancel an appointment to have my dogs nails clipped, as I had a bad fall, but they didn’t answer their phone. I then get 2 emails and a letter demanding PAYMENT for a “service” I didn’t receive, after explaining I had an emergency and then I get an intimidating letter telling me they’re going to refer me to DEBT COLLECTORS!! AVOID, AVOID, AVOID this vet “practice”