Companion Care (Orpington) Ltd – Vets in Orpington
AI Overview
Generated from publicly available data sources; may not fully represent the broader set of reviews.
Companion Care (Orpington) Ltd, situated within Pets at Home at Nugent Shopping Park in Orpington, is a well-regarded veterinary practice with a 4.4-star rating from 218 Google reviews. This rating reflects a generally positive reception, although individual experiences vary.
The practice is noted for its compassionate and supportive staff, with specific mentions of exemplary customer service. Joanna Butler praises Candi for exceptional support, particularly with dietary needs, and highlights another staff member for offering thoughtful assistance during a challenging time. Similarly, Ellie Mead commends the team, specifically Keelea and Eme, for their understanding and knowledge in managing her cat’s kidney disease, making her feel confident in the care her pet received. Piers Karsenbarg also emphasizes the caring nature of the staff over four years of service.
However, not all reviews are positive. Darren Gilmore comments on the unwell appearance of fish in the establishment and the less than welcoming attitude of some staff members, although he acknowledges the quality of veterinary care. Claudia Parker recounts a negative experience involving communication issues and billing, leading to a dispute over an appointment cancellation.
Companion Care (Orpington) Ltd also functions as a Veterinary Nurse Training facility, indicating a commitment to education and professional development within the field. While transparent pricing is not detailed, there are mixed opinions on this aspect. Overall, the clinic is generally well-regarded for its caring staff and dedication to animal welfare, though some customers have experienced issues with communication and service.
Special Services
Veterinary nurse training provided
Location
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Animals Treated at Companion Care (Orpington) Ltd
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Companion Care (Orpington) Ltd
Opening Hours
Reviews for Companion Care (Orpington) Ltd
Note: Showing the 5 most recent Google reviews out of 218 we track in total. Recent reviews may not be representative of overall sentiment.
Joanna Butler
a month ago
2025 **** I forgot I already done a review! Update to say thank you for being so supportive and to everyone who has been very kind. Also a special thanks to Candi for going above and beyond to help with dietary needs etc 2019 **** The woman with red hair on reception was LOVELY! Last time I didn’t have a great experience but this time... wow! She was so so lovely and accommodating. After having a csection and having to arrange a lift to pets at home that day, she explained that I would have to order and come back the next day for treatment. I apologised for not knowing and explained I would need to get a lift the following day (not expecting her to change the rules) She said “you know what... we aren’t busy let me go and sort that for you. It will save you getting someone to bring you back down.” She asked me about the baby etc She was personable and so so understanding She went above and beyond out of her way to help me That is customer service at its finest!!! Well done for getting someone like her on board! It makes such a difference to your day when you come across gems like that!!! Thank you! Please make sure this feedback gets back to her!! Xx Jo (Tia the cocker spaniels mummy!)
Darren Gilmore
2 months ago
My wife and I payed a visit here we was looking at the fish most of them looked sick some staff rude thankful they do have good section of cat food vet staff are great there prices not so much
Claudia Parker
2 months ago
I had to cancel an appointment to have my dogs nails clipped, as I had a bad fall, but they didn’t answer their phone. I then get 2 emails and a letter demanding PAYMENT for a “service” I didn’t receive, after explaining I had an emergency and then I get an intimidating letter telling me they’re going to refer me to DEBT COLLECTORS!! AVOID, AVOID, AVOID this vet “practice”
Piers Karsenbarg
8 months ago
We’ve been using this vet for the last 4 years and I cannot compliment them enough. They’re always so caring and kind and they genuinely want to help. Would highly recommend them to anyone looking for a new vet in the area.
Ellie Mead
9 months ago
I must say the vets team, with a shoutout to Keelea and Eme, are the best vets practice I’ve been lucky enough to find for my cat. They are all extremely helpful, understanding and knowledgeable. They take the time to really get to know the animals and their owners, doing the best they can to help in any situation. As a nervous owner, with a cat developing kidney disease, I always felt she was in brilliant hands whenever we went in for an appointment. Even something as simple as ordering a new prescription or trying to figure out pet insurance, every team member was there to help. I have moved away from the area so sadly I have had to leave, I wish I could pick up the vets team and bring them with me. Muggle says (screams) thank you for always looking after her!
