Companion Care (Orpington) Ltd

In the latest reviews available to us, owners most often describe: - Ongoing support for cats over years, including help during end-of-life situations (“dealt with everything” when pets were lost). - Practical help beyond the consult room, such as dietary support (a staff member named Candi is thanked for “going above and beyond”). - A mix of experiences on admin/pricing: one owner praises issues being resolved within 20 minutes during a kitten/puppy plan visit, while another describes a missed appointment leading to payment demands and debt-collector threats.

In the latest reviews available to us, owners most often describe

•Ongoing support for cats over years, including help during end-of-life situations (“dealt with everything” when pets were lost).
•Practical help beyond the consult room, such as dietary support (a staff member named Candi is thanked for “going above and beyond”).
•A mix of experiences on admin/pricing: one owner praises issues being resolved within 20 minutes during a kitten/puppy plan visit, while another describes a missed appointment leading to payment demands and debt-collector threats.

The clinic is also explicitly described as a training practice for veterinary surgeons and veterinary nurses.

Services

Services and capabilities mentioned on the clinic website include

•Diagnostics & monitoring: in‑house lab testing (biochemistry, haematology, electrolytes), blood pressure monitoring, digital X‑ray, ultrasound, echocardiography, cardiology, endoscopy.
•Surgery & anaesthesia: anaesthesia, soft tissue surgery, orthopaedics (including cruciate surgery and fracture repair), ear surgery, keyhole (laparoscopic) surgery.
•Dentistry: dental X‑ray.
•Preventive/routine care: microchipping, nurse clinics, weight clinic, nutritional advice, prescriptions.
•Other clinical areas: oncology, feline medicine (listed as a specialty), exotic pet care, small mammal medicine and surgery.
•Species treated (per website): small animals and reptiles.
•Out-of-hours/emergency care: the website states emergencies are handled via Vets Now when the practice is closed.
•Training: listed as a Veterinary Nurse Training facility; the website also states it is a training practice for veterinary surgeons and veterinary nurses.

Pricing

•One reviewer reports a “puppy and kitten pack” at £110 each.
•That review describes an issue where flea/worm treatment (expected as part of the pack) was initially said to be unavailable or would cost extra, then was instead provided for home administration; the reviewer later added that the team resolved the problem within ~20 minutes and noted a staff member was in training.

People

Named team members mentioned on the website and in reviews

•Dr Stevan Pesic (Principal and Senior Veterinary Surgeon): the website notes interests in orthopaedic and soft tissue surgery, laparoscopy, and diagnostics including X‑rays and ultrasound.
•Dr Eme Szabo (Veterinary Surgeon): praised in a review (alongside Keelea) for supporting a cat with kidney disease, and for taking time to help with things like prescriptions and pet insurance questions.
•Keelea (role not stated in the review): specifically thanked as part of the vet team for a cat’s care.
•Candi (role not stated in the review): thanked for “going above and beyond” with dietary needs.
•Reception/admin staff: one owner highlights a receptionist (not named; described as having red hair) who changed arrangements to avoid a return trip, when the practice was not busy.

Reviews

4.4 stars from 221 reviews. - Long-term clients describe years of care for cats, including support when pets died (“dealt with everything”).

•Owners mention help with ongoing conditions (e.g., kidney disease in a cat) and guidance with prescriptions/insurance admin.
•Several reviews call out individual staff by name (Eme, Keelea, Candi) for specific help (medical support and dietary advice).
•A mixed picture on admin and costs: one reviewer says a problem with a paid pack was fixed quickly, while another describes a billing dispute after a cancellation, including letters and threats of debt collection; one reviewer also complains that prices are high.

Reviews for Companion Care (Orpington) Ltd

Note: Showing the 5 most recent Google reviews out of 221 we track in total. Recent reviews may not be representative of overall sentiment.

Debbie Patel

3 weeks ago

We have used Vets for Pets/Companion Care Orpington for many years. We have always received the best support and treatments for our cats and have just registered 3 new kittens with them. The staff are always so friendly and the Vets are simply brilliant with our animals. They are always there on the phone or in person for any query I have had or treatment when needed. When we have lost our dear cats in the past couple of years they literally dealt with everything and we are grateful for this. Thank you to the whole team.

Tracie Daily

a month ago

Paid for puppy and kitten pack £110 each. (3 kittens so 330 quid) First vaccinations all fine Second set turned up to be told the vet is busy with an operation so could they weigh and vaccinate kittens without us present. A let down but understand so accepted. Then told they didn't have the flea and worm treatment so we'd have to order it and will vost us £3. We said no. It's psrt of the package we want that part refunded or we want the work done that we've paid for. They said it takes 5 days to arrive... I asked her tp check with the actual vets. She returned and told me they have it but cannot administer it as she isn't trained to do so. So the vets will give it us to take home. She doesn't know of we can handle the kittens immediately or not. Edit: You know what...these solved the problem inside 20 minutes... the girl is in training. Credit where it's due. They didn't deserve the 1 star they initially recieved.

Remee isbella Francesca foxon

3 months ago

Joanna Butler

2025 **** I forgot I already done a review! Update to say thank you for being so supportive and to everyone who has been very kind. Also a special thanks to Candi for going above and beyond to help with dietary needs etc 2019 **** The woman with red hair on reception was LOVELY! Last time I didn’t have a great experience but this time... wow! She was so so lovely and accommodating. After having a csection and having to arrange a lift to pets at home that day, she explained that I would have to order and come back the next day for treatment. I apologised for not knowing and explained I would need to get a lift the following day (not expecting her to change the rules) She said “you know what... we aren’t busy let me go and sort that for you. It will save you getting someone to bring you back down.” She asked me about the baby etc She was personable and so so understanding She went above and beyond out of her way to help me That is customer service at its finest!!! Well done for getting someone like her on board! It makes such a difference to your day when you come across gems like that!!! Thank you! Please make sure this feedback gets back to her!! Xx Jo (Tia the cocker spaniels mummy!)

4 months ago

Darren Gilmore

2 months ago

My wife and I payed a visit here we was looking at the fish most of them looked sick some staff rude thankful they do have good section of cat food vet staff are great there prices not so much

Claudia Parker

I had to cancel an appointment to have my dogs nails clipped, as I had a bad fall, but they didn’t answer their phone. I then get 2 emails and a letter demanding PAYMENT for a “service” I didn’t receive, after explaining I had an emergency and then I get an intimidating letter telling me they’re going to refer me to DEBT COLLECTORS!! AVOID, AVOID, AVOID this vet “practice”

Piers Karsenbarg

8 months ago

We’ve been using this vet for the last 4 years and I cannot compliment them enough. They’re always so caring and kind and they genuinely want to help. Would highly recommend them to anyone looking for a new vet in the area.

Ellie Mead

9 months ago

I must say the vets team, with a shoutout to Keelea and Eme, are the best vets practice I’ve been lucky enough to find for my cat. They are all extremely helpful, understanding and knowledgeable. They take the time to really get to know the animals and their owners, doing the best they can to help in any situation. As a nervous owner, with a cat developing kidney disease, I always felt she was in brilliant hands whenever we went in for an appointment. Even something as simple as ordering a new prescription or trying to figure out pet insurance, every team member was there to help. I have moved away from the area so sadly I have had to leave, I wish I could pick up the vets team and bring them with me. Muggle says (screams) thank you for always looking after her!