Featured Clinic Overview
## Summary Creature Comforts (this branch) operates as part of the wider Creature Comforts brand (reviews mention multiple “locations” and an app), and appears set up for both routine care and complex procedures. The clinic’s own information highlights on-site diagnostics (including imaging and an in-house lab) plus advanced options like endoscopy and keyhole surgery, while recent reviews describe hands-on treatment for allergies, tumour removals, a toe amputation, and eye surgery. Owners also point to practical, experience-shaping details: calm, clear communication during stressful procedures, detailed feedback during appointments, and responsive support via the clinic’s app/live chat. ## Services Based on the clinic website summary and the latest reviews, services mentioned include: - Consultations and urgent care, plus emergency care (with out-of-hours emergencies routed to partner providers, as stated on the website) - Vaccinations - Surgery, with specific procedures referenced in reviews including: - Tumour removal - Toe amputation - Eye surgery - Ophthalmology (listed as a specialty on the website) - Keyhole surgery (listed as a specialty on the website) - Dentistry: “Dental, Scale and Polish” (website) - Diagnostics and imaging (website), with facilities listed including in-house lab, X-ray, ultrasound, and endoscopy - Neutering (website) - Microchipping (website) - Travel documents (website) - Non-cosmetic grooming (website); reviews also mention paw/feet trimming for a puppy - Behaviour advice and nutrition guidance (website) - Parasite control and pharmacy / on-site pharmacy (website) - Euthanasia (website) - Species listed on the website: dogs, cats, rabbits ## People - Rebecca Castle is credited in a detailed review with ongoing case management “since opening,” including treatment for allergies, tumour removals, a toe amputation, and eye surgery. The same review highlights her attention to detail (including the pet’s appearance after surgery) and describes her communication as calm and clear during stressful decisions. - Sandra is praised for handling a pet with “thoughtful, detailed feedback throughout” the visit, with the owner specifically noticing the way she looked after their dog during the appointment. - The wider team are repeatedly described as patient with dogs and focused on making vet visits feel positive (e.g., one owner says their dog now experiences the vet as a “happy experience”; another mentions a puppy falling asleep during feet trimming). ## Reviews 5.0 stars from 189 reviews. Themes below are drawn from the latest written reviews available to us. - Complex procedures described with good outcomes: owners mention allergies management, tumour removal, toe amputation, and eye surgery, with one review emphasising careful handling of post-surgical results. - Communication and follow-through during appointments: multiple reviewers highlight clear explanations and detailed feedback while care is being delivered. - Low-stress handling for pets: several reviews describe pets enjoying visits, including patience with a dog and a puppy relaxing enough to fall asleep during feet trimming. - Convenience and responsiveness: owners call out quick, effective communication via the clinic’s app (and the website also lists live chat).
Showing 1-10 of 358 clinics
The Neighbourhood Vet is an RCVS-registered practice and is accredited as a Cat Friendly Clinic. It also states it is a veterinary nurse training facility. Based on recent owner accounts, the clinic is set up for both routine care and more involved cases: reviews mention supporting a rescue cat with complex health issues over years, a dog spay with aftercare check-ins, and a Sunday visit for a very unwell cat where the vet provided a careful assessment and reassurance. Several reviewers also describe follow-ups/check-ins after treatment and clear explanations from staff.
The Neighbourhood Vet is an RCVS-registered practice and is accredited as a Cat Friendly Clinic. It also states it is a veterinary nurse training facility. Based on recent owner accounts, the clinic is set up for both routine care and more involved cases: reviews mention supporting a rescue cat with complex health issues over years, a dog spay with aftercare check-ins, and a Sunday visit for a very unwell cat where the vet provided a careful assessment and reassurance. Several reviewers also describe follow-ups/check-ins after treatment and clear explanations from staff.
Veteris Clapham Mobile provides mobile urgent and emergency veterinary care, with a focus on home visits after phone triage by veterinary surgeons. Based on the website, they treat cats, dogs, and exotic pets needing urgent care. Recent reviews describe overnight/weekend support, including a home visit for a sick cat to avoid the stress of travel, medication provided after an in-home check-up, and intensive day-and-night care for a very unwell cat—one vet reportedly staying several hours beyond their shift to continue care.
Veteris Clapham Mobile provides mobile urgent and emergency veterinary care, with a focus on home visits after phone triage by veterinary surgeons. Based on the website, they treat cats, dogs, and exotic pets needing urgent care. Recent reviews describe overnight/weekend support, including a home visit for a sick cat to avoid the stress of travel, medication provided after an in-home check-up, and intensive day-and-night care for a very unwell cat—one vet reportedly staying several hours beyond their shift to continue care.
Creature Comforts Barnet is set up for both routine care and urgent cases, with multiple recent reviews describing same-day emergency access and rapid treatment decisions. Owners repeatedly mention a calm, “clean” clinic environment designed to reduce stress (treats/tennis balls for pets, tea/coffee for owners), and several describe staff taking time to explain what’s happening and keep pets settled. Concrete examples mentioned in reviews include: - A same-day emergency appointment where a dog was diagnosed with a uterine infection and taken to surgery within the hour. - An emergency visit after a dog ate a toxic substance, handled “calmly and efficiently,” with the process explained. - Staff spending time acclimatising an anxious dog so vaccinations could be given without a muzzle. - Extras aimed at lowering stress, such as goodie bags for pets when they leave.
Creature Comforts Barnet is set up for both routine care and urgent cases, with multiple recent reviews describing same-day emergency access and rapid treatment decisions. Owners repeatedly mention a calm, “clean” clinic environment designed to reduce stress (treats/tennis balls for pets, tea/coffee for owners), and several describe staff taking time to explain what’s happening and keep pets settled. Concrete examples mentioned in reviews include: - A same-day emergency appointment where a dog was diagnosed with a uterine infection and taken to surgery within the hour. - An emergency visit after a dog ate a toxic substance, handled “calmly and efficiently,” with the process explained. - Staff spending time acclimatising an anxious dog so vaccinations could be given without a muzzle. - Extras aimed at lowering stress, such as goodie bags for pets when they leave.
The Wylie Veterinary Centre Ltd
Upminster
Our Score (93/100)
The Wylie Veterinary Centre Ltd is an RCVS Accredited Veterinary Hospital that offers 24/7 emergency care and inpatient hospital support. Recent reviews repeatedly describe urgent problems being handled quickly, including an emergency appointment arranged for the next morning for a non-registered client, and owners being updated by phone after procedures (including a personal call late on a Sunday night to explain how surgery went). Several accounts describe multi-day hospital stays (for example, a week of hospitalisation and three nights in critical care) where pets recovered from serious illness. Concrete specifics owners mention include: - Emergency access for non-registered clients, including booking an appointment despite not being registered. - Hospitalisation/critical care for severe cases (pneumonia, pancreatitis). - Emergency surgery for an intestinal blockage (a peach stone), with follow-up communication. - Supportive front-desk help during stressful visits, including staff staying with an anxious owner and monitoring a puppy while other emergencies were ongoing.
The Wylie Veterinary Centre Ltd is an RCVS Accredited Veterinary Hospital that offers 24/7 emergency care and inpatient hospital support. Recent reviews repeatedly describe urgent problems being handled quickly, including an emergency appointment arranged for the next morning for a non-registered client, and owners being updated by phone after procedures (including a personal call late on a Sunday night to explain how surgery went). Several accounts describe multi-day hospital stays (for example, a week of hospitalisation and three nights in critical care) where pets recovered from serious illness. Concrete specifics owners mention include: - Emergency access for non-registered clients, including booking an appointment despite not being registered. - Hospitalisation/critical care for severe cases (pneumonia, pancreatitis). - Emergency surgery for an intestinal blockage (a peach stone), with follow-up communication. - Supportive front-desk help during stressful visits, including staff staying with an anxious owner and monitoring a puppy while other emergencies were ongoing.
Creature Comforts Notting Hill
Kensington and Chelsea
Our Score (93/100)
Creature Comforts Notting Hill is part of the Creature Comforts brand, which the clinic website says operates multiple veterinary clinics. It treats dogs, cats and rabbits, and is listed as a veterinary nurse training facility. Owners repeatedly mention an app for booking appointments and tracking pets’ needs/notes, plus a generally calm clinic environment (including comments that the waiting area often isn’t crowded). Clinically, reviews reference vaccinations, surgery, and ongoing cancer-related visits, with several people highlighting clear explanations and vets seeking approval before treatment. The website also states emergency care is available during opening hours, with an out-of-hours provider used when the clinic is closed.
Creature Comforts Notting Hill is part of the Creature Comforts brand, which the clinic website says operates multiple veterinary clinics. It treats dogs, cats and rabbits, and is listed as a veterinary nurse training facility. Owners repeatedly mention an app for booking appointments and tracking pets’ needs/notes, plus a generally calm clinic environment (including comments that the waiting area often isn’t crowded). Clinically, reviews reference vaccinations, surgery, and ongoing cancer-related visits, with several people highlighting clear explanations and vets seeking approval before treatment. The website also states emergency care is available during opening hours, with an out-of-hours provider used when the clinic is closed.
Creature Comforts Putney is a small-animal veterinary clinic for dogs, cats and rabbits, with in-house diagnostic facilities (lab work, digital x‑rays and ultrasound) and a full dental suite. The website lists urgent care for sudden illness/injury, alongside routine work like vaccinations, parasite control, neutering and microchipping. Recent reviews consistently highlight long, unhurried consults where vets explain options in detail, and multiple owners mention anxious or reactive pets being handled patiently (including treats used to help dogs relax, and a nervous rescue cat settling quickly with the vet). Owners also mention practical conveniences like being able to book/reschedule via an app and weekend availability.
Creature Comforts Putney is a small-animal veterinary clinic for dogs, cats and rabbits, with in-house diagnostic facilities (lab work, digital x‑rays and ultrasound) and a full dental suite. The website lists urgent care for sudden illness/injury, alongside routine work like vaccinations, parasite control, neutering and microchipping. Recent reviews consistently highlight long, unhurried consults where vets explain options in detail, and multiple owners mention anxious or reactive pets being handled patiently (including treats used to help dogs relax, and a nervous rescue cat settling quickly with the vet). Owners also mention practical conveniences like being able to book/reschedule via an app and weekend availability.
Hello Vet London Fields
Hackney
Our Score (92/100)
Hello Vet London Fields is part of the Hello Vet group (with multiple branches mentioned in reviews). The clinic presents itself as “redesigned” veterinary care, with a focus on a calming set-up for anxious pets and strong client involvement (including instant WhatsApp advice/triage and same-day appointments, as stated on its website). Reviews repeatedly describe an approach that keeps owners closely involved around procedures: several mention being able to stay with pets before anaesthesia and be present for waking up afterwards (“Stay by their side” on the website), plus follow-up handled via WhatsApp (photos/texts with the nurse after surgery). Surgical care is a prominent theme in recent reviews—spays/neuters and same-day tumour removal are specifically described—with private rooms offered for difficult conversations.
Hello Vet London Fields is part of the Hello Vet group (with multiple branches mentioned in reviews). The clinic presents itself as “redesigned” veterinary care, with a focus on a calming set-up for anxious pets and strong client involvement (including instant WhatsApp advice/triage and same-day appointments, as stated on its website). Reviews repeatedly describe an approach that keeps owners closely involved around procedures: several mention being able to stay with pets before anaesthesia and be present for waking up afterwards (“Stay by their side” on the website), plus follow-up handled via WhatsApp (photos/texts with the nurse after surgery). Surgical care is a prominent theme in recent reviews—spays/neuters and same-day tumour removal are specifically described—with private rooms offered for difficult conversations.
Village Vet Ealing is part of the Village Vet group. It focuses on small animals (cats, dogs and rabbits) and offers routine care alongside ongoing support such as veterinary nurse clinics and senior-pet care. The practice also points owners to a 24/7 emergency service via the group’s Hampstead practice. Recent reviewers repeatedly mention a consistently warm welcome and that staff “go above and beyond” in caring for both pets and owners; one reviewer notes they’ve used the practice since around 2015.
Village Vet Ealing is part of the Village Vet group. It focuses on small animals (cats, dogs and rabbits) and offers routine care alongside ongoing support such as veterinary nurse clinics and senior-pet care. The practice also points owners to a 24/7 emergency service via the group’s Hampstead practice. Recent reviewers repeatedly mention a consistently warm welcome and that staff “go above and beyond” in caring for both pets and owners; one reviewer notes they’ve used the practice since around 2015.
Medivet Barnes
Richmond upon Thames
Our Score (92/100)
Medivet Barnes is part of the Medivet group (with shared records across its clinics, as noted by a reviewer who attended another Medivet for a specific eye test and said vets could view treatment history). Based on the available information, the practice supports routine appointments as well as urgent care, and is also a veterinary nurse training facility. Reviewers repeatedly mention practical touches that affect day-to-day visits: staff remembering pets by name, giving treats, and contacting owners when necessary. Experiences described include a first appointment for cat paperwork related to an Australian visa, and support for a dog that is very anxious at vet visits—owners say the team were considerate to keep the dog calmer.
Medivet Barnes is part of the Medivet group (with shared records across its clinics, as noted by a reviewer who attended another Medivet for a specific eye test and said vets could view treatment history). Based on the available information, the practice supports routine appointments as well as urgent care, and is also a veterinary nurse training facility. Reviewers repeatedly mention practical touches that affect day-to-day visits: staff remembering pets by name, giving treats, and contacting owners when necessary. Experiences described include a first appointment for cat paperwork related to an Australian visa, and support for a dog that is very anxious at vet visits—owners say the team were considerate to keep the dog calmer.