The Wylie Veterinary Centre Ltd – Vets in Upminster
Clinic Overview
The Wylie Veterinary Centre Ltd in Upminster is an RCVS Accredited Veterinary Hospital offering 24/7 emergency care and inpatient hospital support. It is regularly praised for handling urgent and complex cases promptly, including for pets needing hospital stays and close monitoring. Recent feedback also highlights a friendly, professional team, clear explanations, and regular updates during treatment.
Services
- •24/7 emergency and urgent care: Owners describe out-of-hours help, rapid assessment of acute problems, and access to emergency appointments even for pets not already registered.
- •Hospitalisation and critical care: The centre provides inpatient stays and close observation, with examples including a week of hospital care for a suddenly very ill dog, three nights in critical care for pneumonia, and regular phone updates during admission.
- •Surgery and procedures: Reviews mention emergency surgery for an intestinal blockage, smaller procedures with pets staying until ready to go home, and support around orthopaedic treatment after hip dislocations.
- •Investigation and treatment for serious or ongoing illness: Examples mentioned by owners include pancreatitis, pneumonia, wasp-sting facial swelling, spinal problems in an older dog, and seeking a second opinion for a cat with a serious health issue.
- •Follow-up communication and support: Owners often mention being kept updated by phone, having treatment explained clearly, and feeling reassured during stressful cases.
- •Pet Blood Bank sessions: The centre is also mentioned as a host site for Pet Blood Bank dog donor sessions.
- •Compassionate end-of-life support: Recent feedback includes appreciation for the team’s kindness after a dog passed away, including a condolence card from the practice.
Pricing
A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Review comments on cost are mixed: some owners describe the clinic as expensive, particularly for complex care, while others say the Total Care Plan helped with ongoing costs and made a significant contribution towards treatment and surgery.
People
Named team members thanked by owners include Simone, Tinashe, Caroline, Pascal, Anna, Gemma, Lewis, Alison, Ruby, Friday, Lily, Wylie, and Gracie. Ruby is specifically mentioned as a nurse, and Alison is praised for helpful and informative phone support. Across feedback, owners also regularly praise the reception team, nurses, vets, and admin staff for kindness, professionalism, and clear communication.
Reviews
Google rating: 4.6/5 from 730 reviews.
- •Recent reviews are strongly positive and repeatedly describe the team as friendly, helpful, understanding, and professional across reception, nursing, and veterinary care.
- •Owners highlight clear explanations and good communication, including updates during inpatient stays and time taken to talk through complex or ongoing problems.
- •Reviews give examples of support with serious health issues, second opinions, hospital stays, and longer-term management, with several long-standing clients saying they have used the practice for years.
- •The overall experience is often described as reassuring and caring, with positive mentions of the facilities and compassionate gestures after a pet’s death.
