Ace Vets Cranham – Vets in Upminster
Clinic Overview
- Warm, compassionate care across both dogs and cats, with several owners saying the team went above and beyond during stressful or urgent situations. - Strong surgical experiences, including cruciate ligament surgery, lump removal, jaw injury treatment, and post-op recovery support. - Clear communication is a repeated strength, with owners valuing regular updates, careful explanations, and reassurance from both vets and reception staff.
Services
- •Surgery and operations, including orthopaedics: The practice is regularly praised for surgical care and attentive follow-up. Orthopaedic work specifically includes TPLO for cruciate ligament problems, and recent reviews also mention successful surgery for a recovering cat, a dog with a broken jaw after an attack, and combined procedures such as knee surgery with lump removal in one operation.
- •Lump assessment and removal: Owners describe prompt investigation of newly found lumps and quick action when needed, including a case where a lump was identified as cancer and removed within days.
- •Diagnostics and investigations: Existing feedback points to X-rays for limping or lameness and thorough testing for ongoing problems such as coughs and ear issues. More recent examples include a dog being kept on an IV while tests were run and owners being updated through the day.
- •Communication and continuity of care: Step-by-step explanations, updates during treatment, and consistent follow-up remain a strong theme. Owners often mention seeing the same vet and feeling well informed before and after procedures.
- •Out-of-hours emergency arrangement: Outside normal opening hours, the clinic directs clients to Vets4Pets Romford.
- •Training facility: Listed as a Veterinary Nurse Training facility.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Many recent reviewers describe the practice as reasonably priced, mindful of costs, and careful to explain why tests or treatment are needed; one owner also felt a final bill rose well beyond an earlier quote, so experiences on pricing communication are not completely uniform.
People
- •Manuel / Dr Manuel (vet): Frequently praised for detailed explanations, quick decision-making, thorough investigations, and calm, compassionate care across both routine and more complex cases.
- •Maria (vet): Recent reviews describe her as thorough, caring, and good at keeping owners updated during treatment.
- •Candice: Often thanked for kind and helpful reception support, especially during recovery periods and follow-up.
- •Laura, Mia, Millie, Karen: Named appreciatively as warm and professional members of the wider team.
Reviews
Google rating: 5.0/5 from 172 reviews. Recent feedback highlights
- •Warm, compassionate care across both dogs and cats, with several owners saying the team went above and beyond during stressful or urgent situations.
- •Strong surgical experiences, including cruciate ligament surgery, lump removal, jaw injury treatment, and post-op recovery support.
- •Clear communication is a repeated strength, with owners valuing regular updates, careful explanations, and reassurance from both vets and reception staff.
- •Pricing is often described positively as reasonable and considerate, although one recent reviewer reported a much higher-than-expected bill and was unhappy with the cost discussion.
