Two cockatoos on branch

Ace Vets Cranham

#2 Vet in Upminster, Greater London

5.0
Independent Clinic

Ace Vets Cranham – Vets in Upminster

Updated January 2026
Independent Clinic
#2 Ranking
#2 in Upminster
Top 10 Ranking
#21 in Greater London
Top 10 Ranking
#228 in England

Clinic Overview

Decision-relevant specifics owners mention: - Orthopaedic surgery is explicitly referenced (TPLO for a dog), with clear pre-op explanations and good early recovery reported. - Diagnostic work-ups are described as thorough (tests and X‑rays), including one review describing a same-day identification of a problem after other vets couldn’t find the cause for months. - Communication is a recurring theme: owners mention step-by-step explanations of options/outcomes and being kept informed; one owner says they were shown a video of the procedure afterward.

Decision-relevant specifics owners mention

  • Orthopaedic surgery is explicitly referenced (TPLO for a dog), with clear pre-op explanations and good early recovery reported.
  • Diagnostic work-ups are described as thorough (tests and X‑rays), including one review describing a same-day identification of a problem after other vets couldn’t find the cause for months.
  • Communication is a recurring theme: owners mention step-by-step explanations of options/outcomes and being kept informed; one owner says they were shown a video of the procedure afterward.
  • Continuity of care is highlighted in one review: “always see the same vet,” contrasted with “rotating agency staff” at some chain practices.

Out-of-hours emergencies: the website says that outside regular hours, clients should contact Vets4Pets Romford.

Services

Services and capabilities explicitly mentioned across the website info and recent reviews include

  • Veterinary surgery/operations (post-op recovery is discussed in multiple reviews).
  • Orthopaedic surgery: TPLO for a dog (reviewed as well-explained, with competitive pricing noted but no figures given).
  • Diagnostic imaging: X‑rays used to confirm the cause of lameness.
  • Medical investigations for ongoing conditions (examples given: persistent cough; chronic ear issues), including running “thorough tests.”
  • Out-of-hours emergency arrangement: contact Vets4Pets Romford (as stated on the clinic website).
  • Veterinary Nurse Training facility (listed in the structured clinic data).

People

Named team members mentioned by clients include

  • Manuel (vet; referred to as “Dr. Manuel” in reviews): repeatedly credited with detailed explanations of proposed treatment and outcomes, not rushing appointments, and not “upselling.” Owners also describe thorough testing and attention to detail (including one account of finding a diagnosis the same day after previous prolonged uncertainty elsewhere). One owner mentions being shown a video of a procedure afterward.
  • Maria: mentioned alongside Manuel as someone who “truly care[s]” about pets’ wellbeing.
  • Candice: mentioned by name in relation to ongoing investigation of a dog’s cough and as part of the team supporting care.
  • Laura, Mia, Millie, Karen: thanked as part of the wider team for being warm and professional during visits.

Reviews

Google rating: 5 stars from 140 reviews.

  • Clear, detailed communication about diagnostics, procedures, costs, and likely outcomes (including one report of being shown a video of a procedure).
  • Surgical care features heavily, including orthopaedic TPLO and other operations, with owners describing good support before/after surgery and noticeable improvement within weeks.
  • Thorough investigations for hard-to-pin-down problems (examples include lameness confirmed by X‑ray, chronic cough work-up, and chronic ear disease management).
  • Multiple owners contrast the experience with other practices (e.g., previous misdiagnosis elsewhere; appreciation of seeing the same vet rather than rotating staff).

Special Services

Vet Nurse Training

Location

Loading map...

Nearby Vets

Explore more trusted veterinary clinics near Ace Vets Cranham

The Wylie Veterinary Centre Ltd

(0.9 miles)
#1 ranked in Upminster
4.6(697 reviews)

196 Hall Ln, Upminster RM14 1TD, UK

Treats:
dog
cat
bird
rabbit
exotic

Ivy Lodge Veterinary Clinic

(2.1 miles)
#3 ranked in Upminster
4.5(128 reviews)

Ivy lodge vets, Nags Head Ln, Romford, Upminster RM14 1TS, UK

Treats:
dog
cat
rabbit
exotic
Kiss My Face Advertisement