Ace Vets Cranham

Ace Vets Cranham is a veterinary practice in Upminster, Greater London, with a strong local reputation for clear communication, thorough diagnostics, and supportive surgical care. Recent feedback frequently highlights continuity (seeing the same vet), compassionate handling of anxious or unwell pets, and a careful approach to costs and testing. Outside regular hours, clients are directed to contact Vets4Pets Romford for emergencies.

Services

• •Surgery and operations (including orthopaedics): Owners frequently mention successful procedures and attentive pre- and post-op support. Orthopaedic surgery is specifically referenced, including TPLO for cruciate ligament issues, with detailed explanations of options and expected outcomes.
• •Lump assessment and removal: Reviews describe prompt investigation of a newly found lump and subsequent removal within days, including a case identified as cancer.
• •Diagnostics and investigations: Reports include X-rays used to confirm the cause of limping/lameness and “thorough tests” for ongoing or hard-to-pin-down issues (examples mentioned include persistent cough and chronic ear problems).
• •Communication and continuity of care: Owners often mention step-by-step explanations, being kept informed throughout treatment, and consistent follow-up; one review notes being shown a video after a procedure.
• •Out-of-hours emergency arrangement: Outside normal opening hours, the clinic directs clients to Vets4Pets Romford.
• •Training facility: Listed as a Veterinary Nurse Training facility.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Recent reviewers commonly describe the practice as reasonably priced, mindful of costs, and clear about what tests or interventions are necessary; orthopaedic surgery pricing is also described as competitive (without specific figures).

People

• •Manuel (vet; often referred to as “Dr. Manuel”): Regularly praised for detailed explanations, thorough testing, prompt decision-making, and a calm, caring approach (including during complex cases involving surgery and cancer findings).
• •Maria: Mentioned by owners as part of a team that genuinely cares about pets’ wellbeing.
• •Candice: Frequently thanked (including for reception support), with owners noting her kindness and helpfulness during ongoing investigations and post-op periods.
• •Laura, Mia, Millie, Karen: Named appreciatively as warm, professional members of the wider team.

Reviews

Google rating: 5.0/5 from 152 reviews. Recent written feedback highlights

• •Kind, professional, and consistent care, including positive experiences with both dogs and kittens/cats.
• •Clear communication and transparency, with step-by-step explanations of options, outcomes, and costs, and a recurring theme of avoiding unnecessary tests.
• •Strong surgical and orthopaedic experiences, including TPLO recovery updates and owners reporting noticeable improvement within weeks.
• •Thorough diagnostics and responsiveness, including fast identification of issues (supported by X-rays/testing) and prompt action when new concerns (like lumps) arise.