Creature Comforts Putney

Creature Comforts Putney is a small-animal veterinary clinic for dogs, cats and rabbits, with in-house lab work, digital x-rays, ultrasound and a full dental suite. The clinic offers urgent care for sudden illness or injury alongside routine care such as vaccinations, parasite control, neutering and microchipping. Recent reviews continue to highlight calm, unhurried consultations, clear explanations and patient handling of anxious pets, as well as practical conveniences such as app booking and weekend opening.

Services

The clinic’s listed services include

•Routine care and consultations for dogs, cats and rabbits, including health checks, puppy and kitten checks, vaccinations, parasite control, microchipping, nutrition advice and behaviour guidance. Recent reviews mention preventive check-ups, completing a puppy vaccination course, and a weight and dental consultation for a cat.
•Urgent care for sudden illness or injury. Recent feedback includes pets being seen promptly for issues such as an allergic reaction and a suspected leg injury that turned out to be a bee sting.
•Diagnostics and imaging, including an in-house lab, digital x-rays and ultrasound.
•Dental care and surgery, including a full dental suite, dental scale and polish, and procedures such as neutering.
•Additional support services, including pharmacy, non-cosmetic grooming, travel document assistance and euthanasia.
•Facilities and pet-comfort features listed on the website include separate cat and dog wards, bespoke kennels, and skin cancer diagnostic equipment.
•Practical access features include live chat on the website, with reviews also praising app-based booking and rescheduling.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews tend to focus more on the quality of care than on cost, with one owner saying recommendations felt useful rather than padded with unnecessary extras, and another mentioning a monthly subscription arrangement.

People

Named team members mentioned by clients include

•Jessica (vet) — praised for helping nervous pets settle quickly and for being especially good with dogs.
•Dr. Emma (vet) and Dr. Eleonore / Eleonora (vet) — repeatedly thanked for detailed explanations, supportive consultations and calm, reassuring care.
•Raquel (vet) — mentioned positively by owners of anxious dogs for her gentle, low-stress approach.
•Imre (role not stated) — described as gentle with a stressed cat and helpful in talking through behaviour and stress-related concerns.
•Abigail (registered veterinary nurse) — specifically thanked for administering wormer and flea/tick tablets when an owner was not confident doing it at home.
•Stacey and Hana (roles not stated) — mentioned appreciatively for looking after clients during visits.

Across these comments, the strongest pattern is a team that takes time, explains things clearly and handles nervous pets with patience.

Reviews

Google rating: 4.9/5 from 143 reviews. Recent written feedback is overwhelmingly positive overall.

•Calm, friendly visits: owners frequently describe the clinic as clean, calm and welcoming, with staff who are kind and professional.
•Good with anxious pets: several reviews mention stressed cats or nervous dogs being handled gently, with treats, patience and a low-pressure approach.
•Clear explanations and unhurried care: reviewers often say vets take time to answer questions properly and offer practical recommendations without rushing.
•Convenience and responsiveness: app booking, weekend availability and prompt attention for urgent problems are recurring positives, though one recent review reports a poor experience around payment handling and receipt follow-up during a euthanasia visit.

Reviews for Creature Comforts Putney

Note: Showing the 10 most recent Google reviews out of 143 we track in total. Recent reviews may not be representative of overall sentiment.

Eva Ng

4 weeks ago

Brought my cat in for a weight and dental consultation. Visits to Creature Comforts are always calm and smooth, the receptionist kindly offered me a tea while I waited and the nurse was very patient in answering all my questions.

antonio leyte

Amazing vet practice. Clean, clam and professional. Leagues ahead of the competition. This is the reason. I have moved to them and I'm really happy.

Bennet Heidenreich

1 month ago

Our dog is very anxious at the Vets. The team at creaturecomfort has been amazing and patient since day 1.

Paul Archdeacon

The approach of Creature Comforts is a monthly subscription but then just drop in whenever. My daxie was running in the park and pulled up suddenly and wouldn't walk/stand, clearly in pain. I took her straight to my local Creature Comforts and the vet Ele saw her after 10 mins. Calmed down the human (me) and took about 3 minutes of observation to diagnose - bee sting! Found the sting in the front leg and removed it and we left with no further treatment required. Great to be able to drop in for reassurance and a simple solution.

Monika Brzezinska

Unfortunately my cat had to be euthanised - this is not the reason for one star. The one star is for the way that while he was still in the consultation room pre injection they came chasing in for payment saying I would be sent the receipt. No receipt arrived. I messaged the next day via the app asking for receipt and was told it would be sent. Still no receipt. Today I called them again outlining the situation and was then asked why I wanted this receipt. I suggested they read the chat from yesterday. Given they claim to “care” I am very surprised that a “bereaved” owner should have to chase so much especially given how quick they were to secure payment pre death……this has totally ruined my view of this chain and would suggest potential clients avoid as it’s precisely at such times one would hope that they were professional caring and understanding.

Pranav Sharma

3 months ago

Both my dog and my kids love going there. The staff is super friendly and extremely kind and clearly love animals. The doctors are all very capable and very happy to explain/give more details if needed. We love coming here :-)

jayne holden

Staff are really caring about the animals that they see. This is my second time going to this vet and I feel that I’ve been treated really nicely.

Hollie Russell

first appointment today with our puppy and the vet was fantastic

Anysia Virdi

Exceptional - I’ve had cats for over two decades and this is by far the nicest vet I have ever been to. They have so much time for you, the place itself feels more like a high end spa than the profit driven big name vets that have become the norm. I took my nervous Dubai rescue cat for his first visit in the UK and Jessica the vet put him at ease so quickly. Being open on weekends is SO helpful too, and I love being able to book/ reschedule via the app/ not having to wait aeons for an appointment. Hugo says thank you very meowch !

Cesar Navarro Del Muro

Fast great service, Jessica was amazing with our doggy Reliable and effective