Dog & Cat Vets in Beckenham

## Summary Medivet 24 Hour Beckenham is part of the Medivet group and is set up for round-the-clock emergency work, alongside routine care. The clinic is also listed as a **Veterinary Nurse Training facility**. In the latest reviews available to us, owners repeatedly describe **rapid escalation to emergency surgery** (including “less than 2 hours” from arrival to surgery in one case), **inpatient care lasting up to a week**, and **frequent, detailed updates**—including being allowed to visit a hospitalised dog daily. There is also a conflicting account alleging poor communication between staff and feeling overcharged. ## Services - **24/7 emergency care** (website states a nationwide emergency consultation fee applies overnight; see Pricing). - **Emergency surgery** (multiple owners describe pets being taken to surgery urgently after sudden illness or traumatic injuries). - **Hospitalisation/inpatient care** (one owner describes a dog being looked after for a week with daily updates). - **Emergency caesarean section (C-section)** for a cat in difficult labour (review mentions successful outcome for mother and kittens). - **Vaccinations** (first vaccinations mentioned for a puppy). - **Microchipping** (done alongside vaccinations and a “top to tail” check). - **Mobility Pain Check** (website text mentions a **FREE Mobility Pain Check** as a time-limited offer “until 30 November”). - **Health care plan** (a receptionist “sorted out a health care plan” for an owner; no inclusions or pricing stated). ## Pricing - **£130** consultation fee for consultations **between 7pm and 9am** (website: “nationwide consultation fee”). ## People - **Deepa (vet)** is specifically thanked by name in an owner’s account of emergency surgery and a week-long hospital stay; that review highlights **in-depth daily updates**, questions being answered, and the owner being allowed to visit their dog each day. - **Reception team** is mentioned in several reviews for being organised and helpful (e.g., appointments “on time” with reminders; helping set up a health care plan). - **Nursing team** is included in thanks in an emergency case review, alongside vets and reception staff, for support during a hospital stay. ## Reviews **Rating: 4.2 stars from 616 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Fast emergency response and surgery:** examples include being told to come in immediately for sudden illness, surgery within “less than 2 hours,” and emergency surgery after severe injuries from a dog fight. - **Clear explanations and follow-up discussion:** owners mention “detailed recommendations for next steps” and a further conversation after they had time to absorb diagnosis/treatment options. - **Ongoing communication during hospitalisation:** daily updates and the ability to visit a hospitalised pet are described in one detailed account. - **Routine care experiences also noted:** puppy check, first vaccinations, and microchipping with thorough explanations. - **A sharp negative outlier:** one recent 1-star review alleges poor inter-staff communication, being overcharged, and feeling the clinic prioritised money over care—contrasting with multiple recent reviews praising professionalism and compassion.

## Summary Beckenham Vets for Pets describes itself as a **locally owned** practice operating under the Vets for Pets brand, based **inside a Pets at Home store**. The clinic presents itself as set up for **small-animal medicine**, with on-site **imaging (X‑ray/ultrasound)** and **surgical work** (including dental surgery and orthopaedics), plus facilities such as an **oxygen chamber** and **separate cat and dog waiting areas**. It is also listed as a **Silver-accredited Cat Friendly Clinic**. From the latest reviews available, owners repeatedly mention **clear explanations of procedures and costs**, and **proactive updates during the day of surgery** (including WhatsApp messages and photos during a dog’s spay and a cat’s castration). There are also specific examples of **handling nervous dogs patiently** (sitting on the floor with the dog until he calmed) and **follow-up checks** after neutering. ## Services Based on the clinic website summary and the written reviews, services and capabilities mentioned include: - **Surgery** - “Advanced surgery” (website) - **Orthopaedics** (website) - **Spay** (review) - **Castration/neutering** with **follow-up appointment** (review) - **Dental surgery / dentistry** (website) - **Diagnostics & imaging** - **X‑ray** (website) - **Ultrasound** (website) - **Echocardiography** (website) - **Facilities** - **Oxygen chamber** (website) - **Separate cat & dog waiting areas** (website) - **Clinics & plans** - **Nurse clinic** (website) - **Health plans** (website) - **Travel documentation** - **Animal Health Certificate** (website) - **Pet passport** (website) - **Out-of-hours** - The website states that **out-of-hours care is provided by Vets Now**. ## People Staff members mentioned by name in reviews: - **Sophie** – Mentioned for handling booking over the phone and for **sending a post-op photo/update** after a cat’s castration, including details that he’d eaten and was doing well. - **Charlotte and Rosie** – Mentioned for being **reassuring and clear on the day of surgery**, walking an owner through key information before leaving their cat for castration. - **Dzuni** – Mentioned in relation to ongoing care for cats with **chronic health conditions**, with the reviewer saying Dzuni helped work out which treatment worked best and could fit them in when needed. Other owner-described experiences include a vet taking time to help a **scared dog settle** by sitting on the floor and talking until the dog calmed down (the vet is not named in that review). ## Reviews **4.8 stars from 49 reviews.** Themes below are drawn from the latest written reviews available to us. - **Frequent surgery-day updates:** owners describe receiving **WhatsApp messages and photos** during a dog’s spay, and a photo/update after a cat’s castration. - **Clear communication about money and process:** multiple reviews mention staff **explaining procedures and costs**; one notes the practice provides a **clear price list**. - **Post-op follow-through:** a **follow-up visit** after castration is described as straightforward, with the cat healing well. - **Handling anxious pets:** one owner describes staff taking time to calm a nervous dog (sitting on the floor until the dog relaxed). - **Environment and organisation:** reviewers repeatedly describe the clinic as **clean/spotless**, modern, and well organised.

## Summary Eden Park Veterinary Surgery is an RCVS-accredited practice that’s been established for over twenty years. From its own service list, it’s set up for routine preventive care (vaccinations, parasite treatment, microchipping), dentistry, and surgical work (including neutering and other major surgery), with on-site X-rays and laboratory testing. Reviewers repeatedly mention being able to get help for urgent problems (“great availability for emergencies”) and describe charges as not “eye-watering.” However, a small number of recent reviews describe serious concerns around emergency communication and follow-up (messages not returned during urgent situations), alongside distress about outcomes. ## Services Services and capabilities mentioned on the clinic website and in reviews include: - Emergency medical treatment for animals brought into the surgery (reviews also mention good availability for emergencies) - Vaccinations - Flea and worming treatment - Neutering - Major surgery - Pet dentistry - Microchipping - Travel health certificates - General health and dietary advice - Diagnostics/facilities: X-rays and laboratory testing ## People - **Desmond (vet)**: mentioned by name in a recent review as “caring” and not overcharging. - **Reception team**: described as giving practical advice while owners wait for appointments; one reviewer noted a receptionist asking someone nearby to keep noise down while their elderly cat waited. - **Whole team**: praised in one long-term client review for support during end-of-life care, helping the owner feel comfortable with the decision. ## Reviews **Google rating: 4.7 stars from 185 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Affordability/value comes up often:** multiple owners say they weren’t charged “eye-watering rates” and felt costs were fair. - **Urgent access is frequently praised:** one long-term client reports consistently good availability for emergencies. - **Supportive handling of euthanasia/end-of-life:** one reviewer describes staff helping them feel reassured during a goodbye appointment, with extra consideration for keeping the environment calm. - **Conflicting experiences with urgent communication and outcomes:** a couple of 1-star reviews describe difficulty getting a call back during emergencies and feeling there was insufficient follow-up or sympathy after a pet died; one cat birth complication is described where the owner sought emergency surgery elsewhere after being reassured initially.