Eden Park Veterinary Surgery

Reviewers repeatedly mention being able to get help for urgent problems (“great availability for emergencies”) and describe charges as not “eye-watering.” However, a small number of recent reviews describe serious concerns around emergency communication and follow-up (messages not returned during urgent situations), alongside distress about outcomes.

Services

Services and capabilities mentioned on the clinic website and in reviews include

•Emergency medical treatment for animals brought into the surgery (reviews also mention good availability for emergencies)
•Vaccinations
•Flea and worming treatment
•Neutering
•Major surgery
•Pet dentistry
•Microchipping
•Travel health certificates
•General health and dietary advice
•Diagnostics/facilities: X-rays and laboratory testing

People

•Desmond (vet): mentioned by name in a recent review as “caring” and not overcharging.
•Reception team: described as giving practical advice while owners wait for appointments; one reviewer noted a receptionist asking someone nearby to keep noise down while their elderly cat waited.
•Whole team: praised in one long-term client review for support during end-of-life care, helping the owner feel comfortable with the decision.

Reviews

Google rating: 4.7 stars from 185 reviews.

•Affordability/value comes up often: multiple owners say they weren’t charged “eye-watering rates” and felt costs were fair.
•Urgent access is frequently praised: one long-term client reports consistently good availability for emergencies.
•Supportive handling of euthanasia/end-of-life: one reviewer describes staff helping them feel reassured during a goodbye appointment, with extra consideration for keeping the environment calm.
•Conflicting experiences with urgent communication and outcomes: a couple of 1-star reviews describe difficulty getting a call back during emergencies and feeling there was insufficient follow-up or sympathy after a pet died; one cat birth complication is described where the owner sought emergency surgery elsewhere after being reassured initially.

Reviews for Eden Park Veterinary Surgery

Note: Showing the 5 most recent Google reviews out of 185 we track in total. Recent reviews may not be representative of overall sentiment.

Rob Hughes

2 weeks ago

Fantastic vets. Desmond is caring and doesn't rip you off with his charges.

Chidi Ejimofo

4 months ago

The vet and his staff are both kind and truly caring about the pets brought in. The fact that they don't charge at eye-watering rates is an added bonus.

2 months ago

jodine sinclair

6 months ago

Marilyn Hayes

7 months ago

I have always been to this vets my last dog I felt was put to sleep to soon but wasn't sure but when I got my next dog, i took her my beautiful cocker to them but a few months ago when i took her on Saturday morning with breathing problems i was told she had a temputure and slight fluid, she was given antibiotics and told to come back on Monday for tests, but Saturday night she passed away I just wish I new why she was only 7 but I have had no correspondence from them or sympathy. I am sorry I shall not be going back to them if I get another dog.

5 months ago

M C

10 months ago

Paul Henson

Eden Park Vets are excellent. The staff are friendly, helpful and professional. We've been taking our dog here since she was a puppy and have never received anything but the best of care. I would wholeheartedly recommend them.

Liz (Lizzy)

a year ago

Disappointing Experience with Veterinary Care I recently had a challenging experience and felt compelled to share my concerns. My cat underwent delivery, and despite expressing ongoing distress, I was assured by the vet that everything was fine as she continued to feed her kittens. I stated that there was movements and she is pushing also in pain. He repeated that if she is feeding her kittens then nothing is left inside. Unfortunately, this was not the case, and I found myself in a panic the next day when I tried to wipe my cats bottom and then saw a paw sticking out. Tried so many times to contact the vet buy it went to voice message. In desperation, I sought emergency assistance elsewhere, resulting in a cesarean section that revealed additional kittens stuck due to complications. What compounded the issue for me was the lack of communication from the vet's office during this critical time. I left a message in tears, seeking guidance, and received no response. Even after three days post-surgery, I had not heard anything. While I understand technical issues can happen, the lack of communication, especially during emergencies, is concerning. I appreciate the vet's subsequent apology, but I'm currently exploring alternative veterinary options due to this experience. The well-being of my pets is my top priority, and I believe effective communication is fundamental in veterinary care.

Natalie Smith

2 years ago

Over the course of many years we took our cats here to be treated, always had great availability for emergency’s and whenever you would call the lovely ladies on reception give some great advice while you wait for your appointment etc. the whole team are so lovely welcoming & friendly. We recently had to say goodbye to one of our cats and the team were just amazing In making us feel relaxed and comfort we were doing the right thing. The lovely receptionist even asked the delivery man outside could he be as quiet as he can because our elderly cat was just inside the door waiting for her appointment. So affordable will definitely bring all pets here ! Thanks team x