Alcombe Veterinary Surgery

- Preventive care and clear explanations: vaccinations and parasite control come up repeatedly; several owners mention staff explaining treatment steps clearly and answering questions by email/phone. - Going beyond the appointment window: one owner reports being seen close to closing time, with staff waiting to help. - Pet plan experiences are mixed: some find it useful for check-ups/medication and appreciate explanations of benefits; one long-term client says they were refused when trying to stop the scheme after moving.

Services

•Routine preventative care mentioned in reviews: annual injections/vaccinations, worming tablets, and flea treatment.
•Puppy care described by a first-time owner: injection given with minimal fuss, a quick check-up, discussion of deworming/flea medication, and nail trimming during the visit.
•Nurse support: weighing a pet when a vet appointment could not go ahead (reported in a complaint about late arrival).
•Ongoing medical case management: one owner reports their dog had issues “for months” and that the team took time to listen and support treatment, with clear explanations at each step.
•End-of-life care: one owner describes being supported and reassured during a pet’s final decision.
•Pet Health Club / pet plan: the website references a Pet Health Club® Plus plan with “consultations included”; multiple reviewers mention taking out a pet plan and asking about its benefits.
•Out-of-hours arrangements: the website states the practice is partnered with 3 out-of-hours clinics.

People

•Claire (role not stated; contacted by phone): praised for patiently explaining pet plan benefits and providing “all the correct information.”
•Vet and nurse team: one reviewer says they were seen near closing time and staff waited to provide care; another describes a vet giving a puppy injection so smoothly the puppy “didn’t even know,” plus doing nails in the same visit.
•Reception team: described as welcoming by a first-time owner; another long-term client reports the team was curt and unaccommodating when they called to say they would be 10–15 minutes late.

Reviews

Google rating: 4.8 stars from 355 reviews. “”

•Preventive care and clear explanations: vaccinations and parasite control come up repeatedly; several owners mention staff explaining treatment steps clearly and answering questions by email/phone.
•Going beyond the appointment window: one owner reports being seen close to closing time, with staff waiting to help.
•Pet plan experiences are mixed: some find it useful for check-ups/medication and appreciate explanations of benefits; one long-term client says they were refused when trying to stop the scheme after moving.
•Pricing is disputed: multiple reviewers say it’s more expensive/overpriced or that prices rose after the IVC Evidensia takeover, while another reviewer calls prices “very reasonable.”
•Species experience concern: one cat owner felt staff “prefer dogs over cats” and changed practice as a result.

Reviews for Alcombe Veterinary Surgery

Note: Showing the 5 most recent Google reviews out of 355 we track in total. Recent reviews may not be representative of overall sentiment.

Yur Pat

in the last week

Prices have gone up since IVC Evidensia Group took over the practice and my review is no longer true. The staff are kind and friendly, but it is no longer a ‘democratic’ kind of place as the prices have gone up so much. Old review: Friendly and democratic place. Have taken our cat here for his annual injections, worm pills and flea treatment for about 3 years now. Always clean, friendly with good advice and reasonable prices.

Hayley Smith

3 weeks ago

Donan Rayen

4 weeks ago

I was seen today by the vet and nurse though it was very near closing time They waited for me and gave Ella the help she needed . Everyone here is amazing . Yes it is more expensive than a lot of other practices but the service and care make it worth it . Thanks again

Catherine Lindsay

a month ago

The staff here clearly prefer dogs over cats. On several occasions this was obvious. I am now registered with a different vet who treat my pets fairly, but going to a different vet has also opened my eyes on how over priced this vet is!

Richard Drummie

Friendly business I have taken all my pets there for the last 40years would not go anywhere else. Prices very reasonable

Inji Kettanah

Today I have spoken to the Lovely Claire from Witton branch. She delivered beyond amazing customer service. Gave me all the correct information regarding benefits for my pet club plan .Was patient and positive attitude. She was superstar.

Gill Dinan

2 months ago

I have used this vets for over 25 years and took their health scheme for my puppy. We moved house a couple of weeks ago so asked to stop the scheme , they refused so kept the appointment this week but the traffic was so bad I rang and said we would be 10-15 minutes late to which I was told that the vet probably wouldn’t see me. When we arrived the nurse said she would weigh him but the vet couldn’t see him, it’s funny that many times I have been left waiting for my appointment for 20+ minutes. They were very curt and unaccommodating. I will never go back there - shame….

Marta Bebłot

4 months ago

We’re so glad we found this vet. Our dog had been dealing with some issues for months, and they were the first to really listen and take the time to help. They’ve supported us with everything, are always available on the phone, and explain every step of the treatment clearly.

Dewald Meiring

As a first time dog owner I wanted the absolute best for my new puppy. After reading some reviews of all the local vets, I decided to go with Alcombe Veterinary Surgery in Whitton. Both me and my puppy were welcomed by a very friendly receptionist. We didn't have to wait long before we got to see the vet. She was absolutely fantastic. My puppy didn't even know about the injection he got. She did a quick checkup, discussed deworming and flea medication with me and even trimmed his nails whilst I was there. I took out their pet plan, which means my pup is covered for all the necessary check ups and medication. They were quick to respond to emails and answered any questions I had. Both the receptionist and the vet are a great asset to Alcombe Vets. I'm so glad I found somewhere that my puppy will feel safe and taken care of.

Nikki Williams

8 months ago

Updating this as it’s been a while. I cannot rate this team highly enough. Looked after me and Claudius like family right up until he died. And when it was time, I was reassured that I was making the right decision and not the selfish one. I have no idea how they do it. I now have 3 other little monkeys that are looked after with care, empathy and expertise. They also appreciate that I get quite anxious when I go in there because of what happened with Claudius and are able to ‘manage me’ as well. Thankfully my 3 monkeys are well (other than the idiots eating raisins). Thank you! From Nikki, Marie Curie, Alan Turing, and Edith Cavell.