Alcombe Veterinary Surgery – Vets in Twickenham
Clinic Overview
- Many reviewers describe the team as friendly, caring and professional, with several saying they feel welcome and well looked after. - Clear communication is a recurring positive theme: owners mention treatment being explained well, not feeling pressured, and receiving updates before agreeing further tests or treatment. - Compassion during difficult moments stands out, including supportive end-of-life care and praise for the way staff handled a pet’s final illness.
Services
- •Routine preventive care: vaccinations and annual injections, worming tablets and flea treatment are all mentioned by clients.
- •Puppy and new-pet care: owners describe smooth vaccination visits, a quick check-up, advice on deworming and flea medication, and nail trimming during the same appointment.
- •Ongoing medical support: reviews mention help with longer-running problems as well as treatment for acute illness, including a dog with severe gastroenteritis where the team kept the owner updated before agreeing next steps such as imaging.
- •Nursing support: nursing help is mentioned alongside vet appointments, including weighing a pet when a consultation could not go ahead.
- •End-of-life care: recent and older feedback both highlight kind, compassionate support during difficult decisions and after a pet’s illness.
- •Pet plan and out-of-hours care: the practice offers a Pet Health Club® Plus plan with consultations included, and the website says it works with three out-of-hours clinics.
Pricing
No published pricing information is currently available for this clinic, though reviews are mixed on cost, with several describing it as expensive while others say the service is reasonable or worth paying for.
People
- •Claire: praised for patient, positive customer service and for clearly explaining the benefits of the pet plan.
- •Macey: thanked by name for support, kindness and compassion during a pet’s illness and loss.
- •Vet and nurse team: reviews often highlight friendly handling, clear explanations and a caring manner; one owner also said staff stayed on near closing time to help their dog, while one recent reviewer was critical of vet Nicki’s judgement.
- •Reception team: often described as friendly and welcoming, although there is some criticism about how a late arrival and health-plan cancellation request were handled.
Reviews
Alcombe Veterinary Surgery has a 4.8-star Google rating from 365 reviews.
- •Many reviewers describe the team as friendly, caring and professional, with several saying they feel welcome and well looked after.
- •Clear communication is a recurring positive theme: owners mention treatment being explained well, not feeling pressured, and receiving updates before agreeing further tests or treatment.
- •Compassion during difficult moments stands out, including supportive end-of-life care and praise for the way staff handled a pet’s final illness.
- •Negative feedback mainly centres on price, with some owners calling the practice expensive; there are also isolated complaints about appointment flexibility, one cat owner feeling less fairly treated, and one recent allegation that a serious condition was initially missed.
