Alcombe Veterinary Surgery – Vets in Twickenham
Clinic Overview
- Many recent reviewers describe the team as friendly, caring and good with pets, with several saying they would not go elsewhere. - Positive comments often focus on clear communication and support: examples include help with a dog’s longer-term health issue, quick responses to questions, and a very smooth first puppy vaccination visit. - Compassion around difficult moments also stands out, including one owner who felt well supported during end-of-life care for their pet.
Alcombe Veterinary Surgery in Twickenham offers routine preventive care, puppy support, ongoing case management and end-of-life care. The clinic also offers a Pet Health Club® Plus plan, and its website says out-of-hours care is arranged through three partner clinics. Recent feedback is largely positive about the team’s friendliness, communication and compassion, though views on value for money are mixed.
Services
- •Routine preventive care: vaccinations and annual injections, worming tablets, and flea treatment are all mentioned by clients.
- •Puppy and new-pet care: reviews describe smooth vaccination visits, a quick check-up, advice on deworming and flea medication, and nail trimming during the same appointment.
- •Ongoing medical support: owners mention help with longer-running problems, with the team taking time to listen, explain treatment clearly, and answer questions by phone or email.
- •Nursing support: nursing help is mentioned alongside vet appointments, including weighing a pet when a consultation could not go ahead.
- •End-of-life care: one owner describes being supported and reassured through their pet’s final decision.
- •Pet plan and out-of-hours care: the practice offers a Pet Health Club® Plus plan with consultations included, and the website says it works with three out-of-hours clinics.
Pricing
No published pricing information is currently available for this clinic.
People
- •Claire: praised for patient, positive customer service and for clearly explaining the benefits of the pet plan.
- •Vet and nurse team: reviews highlight calm handling during puppy visits, clear explanations during ongoing treatment, and compassionate support during end-of-life care; one owner also said staff stayed on near closing time to help their dog.
- •Reception team: often described as friendly and welcoming, although one long-term client felt the response to a late arrival was curt and unaccommodating.
Reviews
Alcombe Veterinary Surgery has a 4.8-star Google rating from 354 reviews.
- •Many recent reviewers describe the team as friendly, caring and good with pets, with several saying they would not go elsewhere.
- •Positive comments often focus on clear communication and support: examples include help with a dog’s longer-term health issue, quick responses to questions, and a very smooth first puppy vaccination visit.
- •Compassion around difficult moments also stands out, including one owner who felt well supported during end-of-life care for their pet.
- •Negative feedback mainly centres on price, with some reviewers calling the clinic expensive or overpriced, while others still describe prices as reasonable or say the care justifies the cost; there are also isolated complaints about inflexibility around a health plan and one cat owner who felt their pet was not treated as fairly as dogs.
