Creature Comforts Muswell Hill

Creature Comforts Muswell Hill is part of the Creature Comforts group (the website states it operates multiple clinics) and promotes an “All Access” membership that can be used across its clinics. Based on the website and recent reviews, it appears set up for ongoing, membership-based routine care plus common “everyday urgent” problems, with a strong emphasis on easy digital access (in‑app booking and live chat).

Concrete specifics owners mention include: efficient booking/communication (including online), treating and managing issues like a split paw, gastro viruses and neutering, and “quick weigh in” drop-ins with treats. The clinic also states it handles life‑threatening emergencies in‑clinic during opening hours and uses a partner out‑of‑hours provider when closed.

Services

From the clinic website and the latest reviews, services/capabilities mentioned include

•All Access membership features (website)
•Unlimited vet consultations
•Annual vaccinations
•Bespoke parasite prevention package
•10% off routine treatments
•Instant in‑app bookings
•Live chat with the vet team
•Species treated (website): dogs, cats, rabbits
•Care and procedures mentioned in reviews
•Neutering
•Treatment/management of gastro viruses
•Treatment for a split paw
•Drop-in weighing (“quick weigh in”)
•Emergency arrangements (website): life‑threatening cases seen in‑clinic during opening hours; when closed, cases are directed to a partner out‑of‑hours provider.

People

No individual vets or nurses are named in the information provided. Across the latest reviews, owners repeatedly describe

•Clear explanations and reassurance, including a first visit where a cat owner said everything was explained “thoroughly.”
•Efficiency and communication, with multiple mentions of easy booking and good online customer service.
•Handling pets in a way that reduces stress, with dogs described as enjoying visits (treats/tennis balls mentioned) and a cat described as “comfortable and curious.”

Reviews

Google rating: 4.9 stars from 60 reviews. “”

•Owners frequently mention smooth booking and communication, including online.
•Multiple reviews focus on pets being unusually relaxed/enjoying visits, with treats and a calmer atmosphere specifically noted.
•Several people cite successful management of repeated or varied issues (e.g., split paw, gastro viruses, neutering, “regular interventions and treatment”).
•Cost transparency is mentioned: one reviewer says pricing is “transparent,” and another claims they “don’t overcharge.”

Reviews for Creature Comforts Muswell Hill

Note: Showing the 5 most recent Google reviews out of 60 we track in total. Recent reviews may not be representative of overall sentiment.

roger micieli

in the last week

Very friendly staff, super efficient and easy to make bookings/communicate, my dog loves going there and always gets loads of treats. Highly recommend!!!

Carol Levine

I definitely made the right decision by moving to Creature Comforts from my previous vet. The vets are outstanding. The nursing staff also. They really care about the animals and my dog has been extremely well attended to. She has needed regular interventions and treatment. Their costing is transparent and I believe they consider carefully my dogs needs thoroughly and thoughtfully. I recommend this practice.

Inka Wilson

Michael Escott

The experience we’ve had at Creature Comforts is by far the best we’ve had. The staff is extremely helpful and kind. The customer service - even online - is top notch. Most importantly, our dog actually enjoys going there for his appointments and also to say hello when we pass by. This place is the gem of Muswell Hill.

Georgina Hajipapas

Since joining Creature Comforts for my puppy we had been overjoyed with how amazing the team are with Obi. The staff are so welcoming, the facilities are lovely and clean and a great place to pop in as and when you want for a chat, quick weigh in, pick and mix treat collection and a coffee! Obi has had numerous issues from split paw, gastro viruses and neutering all of which have been dealt with efficiently and so well managed. Obi pulls me from 5 shops up to take him to the vet as he loves it there so much! Nothing is too much for all the staff there . Both in Barnet and Muswell Hill . Thanks again!!

Alina Asjad

Staff are absolutely lovely and friendly. Very welcoming. Had a great first time experience here today. Was able to easily register my cats and was reassured and explained everything I needed to know thoroughly. Would definitely recommend this place to others!

Jessica Gudgeon

a week ago

Abosolutely amazing service. My mums cat was comfortable and curious. The team were amazing and lovely. The place was so clean. The atmosphere there was so calming and we cant wait to go back! Nora is happy and still running around. Thank you all. 🥰

Kiki BMS

3 weeks ago

The Team, the treats the gentle treatment the tennis balls…Teddybear loved it. Trips to the vet are normally stressful for pooch and owner. The CC approach is so kind whilst being incredibly thorough & detailed. I actually feel very lucky to have gotten Teddy membership, I wish they did humans too. Thank you to the CC team

Stephanie

An amazing first visit here with our dog! Staff were so friendly and the clinic is a serious upgrade from our previous vets. Very pleased we have signed up to their membership and we have this on our doorstep.

Beverley X

a month ago

Absolutely amazing I thought if something is too good to be true then it can’t be but these Vets are amazing. Absolutely wonderful. I’m so happy I found them. 5 star absolutely amazing it is such a clean environment and they make you feel so welcome. I’m so so glad I found this vets, I shall be recommending them to everybody. Give them a try you can’t go wrong amazing. Pia thank you sweetheart for recommending them xx PS they don’t overcharge,