Alexandra Park Veterinary Surgery

Alexandra Park Veterinary Surgery is a small-practice clinic where one vet, Mina, is repeatedly named in reviews—often for straightforward advice and an “honesty over profit” approach. Owners mention routine care such as vaccinations and neutering, and some say they were seen quickly when the clinic was busy. Two recent reviews raise concerns in different areas: one alleges an inadequate assessment during a serious illness, and another describes a rude phone interaction and being told the clinic was not taking new registrations.

Concrete specifics mentioned by reviewers include

•Vaccinations and neutering carried out here.
•“No general appointment fee” reported by one owner across multiple visits.
•A case where arthritis medication was prescribed to “try and see if that helped” back-leg issues (with the owner later alleging the pet was gravely ill and not properly examined).
•New registrations reportedly not being accepted at the time of one phone enquiry.

Services

Services and scenarios explicitly referenced in the available reviews

•Vaccinations (dogs).
•Neutering (pet type not specified by the reviewer, but described alongside vaccinations).
•Ongoing care for cats over many years (general veterinary care implied by repeat visits).
•Medication prescribed for arthritis / mobility issues (back legs mentioned).

Pricing

•One reviewer says there was “no general appointment fee” despite attending “5 or 6 times” with a puppy.
•Another reviewer describes the clinic as “reasonably priced” (no specific amounts given).

People

•Mina (vet): Frequently mentioned by name. Multiple reviewers describe her as knowledgeable and focused on necessary treatment rather than profit (e.g., “honesty over profit,” “you don’t get ripped off for… being extra cautious”).
•A conflicting account from a recent 1-star review alleges Mina did not check a very ill dog’s gums (described as pale) and that the dog’s condition was not assessed properly at that visit.

Reviews

Google rating: 4.8 stars from 194 reviews.

•Repeated praise for direct, no-nonsense guidance and not upselling (e.g., “honesty over profit,” “don’t get ripped off”).
•Mina is singled out for long-term trust and repeat use (including one owner taking cats to her for 13+ years).
•Practical positives: one owner says they were able to book and be seen soon despite the clinic being “extremely busy.”
•Negative experiences include
•A detailed complaint alleging a missed/insufficient examination during a serious illness, with the owner saying their dog later had to be taken elsewhere and euthanised.
•A phone enquiry where a caller reports being told new registrations were not being taken, delivered in a rude manner before the call ended.

Reviews for Alexandra Park Veterinary Surgery

Note: Showing the 5 most recent Google reviews out of 194 we track in total. Recent reviews may not be representative of overall sentiment.

M Reg

2 weeks ago

Good no nonsense advice. Reasonably priced. Parking can be tricky to find.

David M

2 months ago

Friendly, caring, kind, knowledgeable. Honesty over profit, rare these days. Your pets will be well looked after. Recommended.

Tom Phillips

You don’t get ripped off for over loving and being extra cautious with your pet. I’ve been 5 or 6 times since getting my pup and there is no general appointment fee! Mina is amazing!

Susan Ostroff

in the last week

This Vets has such good reviews, I took my Dog there and felt the first visit was fine. The second visit a long while after, my Dog was very ill so I took her there knowing she was probably gravely ill, Mina the Vet didn’t check her gums which were very pale and gave medication for arthritis to try and see if that helped her back legs. My Dog was extremely ill and I then had to wait for a vet’s appointment at another vet’s. We had to carry her in and make the decision to let her go. She suffered by not being examined properly by Mina and having to wait for an appointment at the second Vets.

Agnieszka Rut

3 months ago

Rebecca Lightfoot

a month ago

Called this morning for an enquiry to get an appointment for my pet, the woman answred the phone as if it was a hassel for her to do in the first place, when asked if the pet is registered and I responded no, she very rudely responded with we're not taking any registrations and hung up. Didn't even give me a chance to respond. Could have simply said sorry we are not currently taking registrations, have a nice day bye. I really do not understand the rudeness and attitude that came from this woman when I was simply making an enquiry.

Federica Franco

I have been taking my cats to Mina for more than 13 years, even if I moved out of the area. If there were more stars I would have given them. Caring, honest, trustworthy and mainly great vet and very experienced. I only feel my cats are safe with her.

Doğuş Şimşek

Mina is an exceptional vet- highly professional, knowledgeable, and genuinely caring. I would highly recommend her without hesitation.

Anony Mous

a year ago

Mina is the best vet in London! She doesn’t do this for money but really helping the animals! 😍 For the rest of the local vets our friends are simply a business but not for her! We visited her with my Spooky for his vaccinations, neutering and other issues and she was always ready to book and seen us soon even though she is extremely busy! Thank you!