Arc Veterinary Centre

Arc Veterinary Centre describes itself as an independent practice, providing pet care since 2011. From the website and recent reviews, it appears set up for both routine care and more involved cases—owners mention everything from “basic procedures” to dental work and surgery (including mammary lump surgery). Reviewers repeatedly give specific examples of how the team communicates and makes decisions: fitting pets in quickly for gastrointestinal problems, not recommending treatments they don’t think are necessary, and calling during a dental procedure to explain findings and offer options before proceeding.

Services

•General veterinary care (“basic procedures” referenced by a long-term client).
•Dentistry: dental issue treated; owners describe receiving an update mid-procedure with findings and options.
•Surgery: reviews mention surgery for a family dog, and surgery for mammary lumps.
•Urgent/same-day style appointments: cats with gastrointestinal issues were “fitted in…at top speed” (as described by an owner).
•Chronic condition support: diabetes management in a dog, including helping the owner get to a point where the dog “now has her injections without fuss.”
•Small mammals: hamsters treated (more than once, per one reviewer).
•Emergency veterinary services are listed in the provided clinic data (no further details available in the sources).
•Veterinary Nurse Training facility is listed in the provided clinic data.

People

•Richard (described by a reviewer as the “main vet”): mentioned for calling an owner ahead of a dental procedure to explain cost and plan, and for ensuring the owner was updated with findings and options during surgery.
•Reception/call-handling team: repeatedly described as friendly and supportive; owners mention being able to get phone advice and help, and one review highlights responses to emails and phone calls “by return”.
•Veterinary team (vets and nurses): owners give concrete examples of decision-making and communication—particularly not pushing unnecessary treatments, providing common-sense advice, and taking time with anxious owners when issues turn out to be minor.

Reviews

Google rating: 4.7 stars from 185 reviews.

•Fast access when pets are unwell, including being fitted in quickly for cats with gastrointestinal problems.
•Clear, option-based decision-making (especially around procedures and cost): one owner describes a vet calling to explain expected costs, then a mid-procedure update with findings and choices on how to proceed.
•Not pushing treatment: multiple owners describe being told a treatment wasn’t necessary or feeling the team doesn’t “push” unnecessary interventions.
•Breadth of species and conditions mentioned: cats and dogs, plus hamsters; examples include diabetes support, dental work, and surgical cases (including mammary lumps).
•Communication outside appointments: owners cite helpful phone advice and prompt replies to messages/calls.

Reviews for Arc Veterinary Centre

Note: Showing the 5 most recent Google reviews out of 185 we track in total. Recent reviews may not be representative of overall sentiment.

Kirsty Pelham

3 weeks ago

My two cats have had a bit of an unlucky year with a couple of bouts of gastrointestinal issues and The Arc have fitted them in at top speed every time. The vets are very knowledgeable and give common-sense advice without upselling and the people who take the calls are friendly and supportive. I really appreciate that they’re only a short bus ride away, and it’s great they’re an independent vet. The standard of care is very high and I would recommend this practice to anyone. Thank you all so much.

mel holton

a month ago

I’m not the easiest customer to please, as I have a suspicious attitude due to a bad experience with a previous vet. However, I’ve been with Arc for a couple of years and they’ve always provided a decent service for basic procedures. Recently, my big dog, Rocco, had to go in for a dental issue, and Arc handled it perfectly. I was worried about the cost and suspicious of any unnecessary or inflated charges, having had previous negative experiences elsewhere. When I expressed my concerns, one of the surgery vets addressed them, and then Richard, the main vet, called to ask and explain the cost and what he would be doing. They called mid surgery to advise of their finding and provided options of how to proceed. The options were very fair and reasonable with the cost. I am very grateful to them for their time, commitment, and support. I’m writing this review to assist people like me who have had bad experiences and want a vet they can trust. Thank you to all the Staff at Arc - Best wishes Michelle, Rocco and Molly.

Marie Louise

Wonderful caring vets. And reasonable price compared to others for a great service. My dog Rex goes there happily and is treated with care and kindness.

Bruna Marenghi

2 months ago

Our much loved family dog Bella recently had surgery at Arc Vets. Everyone at the vets are so caring and so professional. Bella was so well looked after. They are all absolutely brilliant! Thank you to everyone at Arc Vets for everything you did for Bella. You are all amazing!

Tilly Lynch

Helped me twice now with my hamsters and I couldn’t have asked for better. So compassionate and caring for both us and the animals. Very reasonable pricing too. Treated them with such care and no hesitation to help (especially when other vets had let us down) thank you so much would recommend to anyone.

a week ago

Angela McCann

We have been using Arc Vets for nearly 5 years, for our Cavalier Kings Charles, Milo and his feline sisters, Holly and Poppy. We have nothing but good things to say about the team, they are always genuinely happy to see you, and are only a phone call away for phone advice and help. The team never ‘push’ unnecessary treatments, and are very patient and understanding when we, as over anxious pet parents, turn up with one of our brood, with what usually turns out to be some minor ailment. We are extremely happy that we found this practice 😄

Faye Windsor-Smith

4 months ago

We came to Arc Vets after a bad experience at another vets - a chain vets in the area. It's always an excellent sign when a vet tells you that a treatment is not necessary even when they could have just done it and charged you. We've since been with them for a few years, and they've been consistently great. The reception staff are unfailingly friendly and helpful, and the veterinary staff are kind, calm, explanatory, no-nonsense, and no-fuss. They're always happy to give advice, which has been much appreciated. You can tell everyone there really cares about animals and about their standard of care. Excellent vets - highly recommend! Keep an eye out for a photo of our two tuxedo cats on the wall in reception ;)

janet biglari

We have been going to Arc Vets for the last 12 years, and they have been fantastic. The wonderful team of vets and nurses have supported us with various pets from hamsters to cats, and our beloved Rosie, a 12-year-old cockerpoo with recent onset diabetes. Rosie's diagnosis rocked our world, and if it had not been for the patience and kindness of everyone at Arc I don't think we would have coped. Rosie now has her injections without fuss and, thanks to the team, is doing well. One of the great things about the support at Arc is the fact that they always respond to emails and phone calls by return, which is so reassuring. They are all lovely, genuinely caring people, and I would not hesitate to recommend them to anyone looking for a vet in North London.

Alex Grigore

6 months ago

I can recommend Arc Vet Centre with great confidence to anybody living in north London, they will do an amazing job however small or big your dog’s need. Our Flakey, had developed some mammary lumps and we took her for a surgery, the doctors were very prompt to set up the surgery and did an amazing job. Flakey is now resting and recovering and we can’t wait to see her being springy and sprite as usual.