Village Vet Brook Green

Village Vet Brook Green is part of the Village Vet group and is owned by Linnaeus. The practice offers routine care for dogs and cats, including preventative care, neutering and dental work, and the website also mentions stem cell therapy for dogs and cats. Recent feedback is mostly very positive, with repeated praise for a calm, reassuring experience and staff who take time with nervous pets and owners, though one recent reviewer reported problems around follow-up vaccination booking and feeling pushed toward a subscription plan.

Services

•Routine veterinary care: consultations, annual health checks, vaccinations, microchipping, and preventative care for dogs and cats. Recent reviews mention kitten vaccinations, internal and external parasite treatment, and check-ups.
•Parasite and preventive treatments: flea and worm treatment, broader parasite treatment, and support for keeping pets up to date with routine care.
•Procedures and ongoing care: neutering, pet dental care, veterinary nurse clinics, internal medicine, senior pet care, and nutrition and obesity support. Reviews include a male kitten neuter described as quick and smooth, and ongoing care for older cats.
•Practical support during appointments: recent feedback also mentions staff helping owners with medication techniques, including showing one owner how to give pills to their cat.
•Advanced treatment noted on the website: stem cell therapy for dogs and cats.
•Emergency and out-of-hours care: the website says emergencies and out-of-hours cases are handled by the Hampstead practice, which provides 24/7 emergency pet care.

Pricing

No published pricing information is currently available for this clinic.

People

•Kerri-Ann: repeatedly praised in reviews as a friendly, calm and reassuring front-of-house presence, especially for nervous owners. Her name also appears in several spelling variations, including Kerianne and Kerriann.
•Joana (vet): previously praised for patience and for taking time to answer lots of questions clearly.

Reviews

Google reviews: 4.8 stars from 319 reviews. Recent feedback is largely very positive.

•Owners frequently describe the team as welcoming, careful and kind, especially with nervous cats, dogs, and anxious owners.
•Kerri-Ann is mentioned several times by name for being friendly, funny, sweet, and exceptionally reassuring at reception.
•Reviews often refer to everyday care being handled well, including check-ups, kitten vaccinations and parasite treatment, medication advice, neutering, and long-term care for older pets.
•One recent 1-star review reported a cold reception on one visit, concern about attention being directed toward a monthly subscription, a requested nail trim not being done, and confusion over arranging the second vaccination appointment.

Reviews for Village Vet Brook Green

Note: Showing the 10 most recent Google reviews out of 319 we track in total. Recent reviews may not be representative of overall sentiment.

Jeremy Trevathan

3 weeks ago

Absolutely tip top vets from the clean and smart reception area, to the friendly and funny Kerri-Ann on the front desk, to the brilliant vet who taught me how to give pills to my cat... who btw is much better! This is a really good local veterinary pratice (eventhough it's part of a chain, honestly) and I can't recommend it highly enough!

adrian richardson

I had a great experience here. I was able to get an appointment easily and took my cat for a check up. She is normally very nervous at the vet but they put her at ease and were very careful and caring.

Phil

1 month ago

Great welcome and great vets!

Sayed Issa Shah

2 months ago

I came here with my dog Tony and everyone was amazing and helpful. Kerianne was exceptional.

Nat Macgowan Spencer

Love these vets !!! Even once I had moved I still go here… professional + informative :) vets that I really trust 🙌🏽

Tsl Kid

3 months ago

Great vet, been here for 5 years always look after our dog well

Dylan Gibson

I come here with my two very olderly cats, been going here for a while now and I must say how polite the staff are and how much they do for me and my boys its so lovely to receive. Ting and shadow are in great hands here, highly recommend.

Nayden Mihaylov Naydenov

Village Vet – A Disappointing Experience On my first visit to the clinic to book an appointment, the lady at the reception looked at me as if questioning why I was there the moment I walked in. When I asked for some information, I was met with a very cold and unfriendly tone. At the time, I didn’t think too much of it and assumed she might just be having a bad day. On the day of the appointment, there was a different person at reception who was quite polite and chatty. She processed the procedures in the system. As my kitten was only 8 weeks old, the necessary internal and external parasite treatments and the required vaccinations were administered. However, no appointment date was given for the very important second dose vaccination, despite the fact that payment was taken immediately. During the consultation, while I was trying to ask the vet questions, I found it particularly uncomfortable that the vet kept explaining their monthly subscription system instead. I had specifically requested nail trimming when I first booked the appointment, but apart from the vaccinations, no other procedures were carried out. In short, if you truly care about and value your pets’ health, I would strongly recommend staying away from this clinic. They are far from professional. I had to urgently find another vet for my kitten’s second vaccination and had it done elsewhere. What was even more upsetting was their response instead of trying to make up for their mistake: “All the vaccinations will have to be repeated.” This left me with the clear impression that their priority is not animal health, but the money they make. Unfortunately, it was a very bad experience.

Evane Cresp

4 months ago

We came to neuter our male kitten and everything went super smoothly. Quick, professional service.

Charlie Pearmund

Wonderful vet, super friendly, super helpful and efficient