Medivet Fulham

Absolutely terrible would give 0 stars if I could

The’re are very helpful specially Cory.

Had a first visit with my puppy with Georgie and it was a very pleasant experience, my pup was comfortable throughout and all support staff were equally great and welcoming. I had an enquiry subsequent to my visit and called, where I was told to email over some info and within about half an hour my enquiry was replied to which was very appreciated and very timely! Highly recommend this practice.

The’re are very helpful specially Cory.

I took my 20 year old cat to this vet practice to be put to sleep, as it was my nearest vet and wanted it to be less stressful for her, and what a big mistake that was! I told the vet her list of symptoms & showed him a video of her howling due to her cat dementia (she would space out at intervals throughout the day and have frequent howling episodes). She had also started soiling herself, and as a meticulously clean, long haired cat, having urine on her belly, tail & paws was also a source of distress for her. His response to her symptoms was that it sounded complex & that there were medications she could go on. As far as I know, dementia in both humans & cats is not treated by medication, it needs to run its course. She was already on a renal diet for end stage kidney disease but still very skinny. Her symptoms weren't actually complex, most of them were related to her dementia. I couldn't believe he was suggesting I keep her alive with all her presenting symptoms. It felt like a money grab opportunity - I did not feel heard or most importantly, that my cat's wellbeing was his priority. My cat was so distressed at the vet practice, that she pooped on the consulting table and went on to have an epileptic fit - which was a first and when I asked the vet what to do, he just stared at me without a single word. I almost felt as if I was being judged for getting emotional. Fortunately, once my panic wore off due to the situation, I realised all I could do was comfort my cat until the fitting passed. I also asked the vet if there was a way to make the experience less distressing for her with a sedative. Instead of giving it to her in the consulting room, he caused her more stress by having me put her back in her cat carrier, then she was taken to another unfamiliar room to be handled by the vet again, in addition to the vet nurse. I heard her screaming in the next room. To be honest, I don't think the vet even liked cats. He made it pretty clear by how he handled her. I feel so sad that my cat had to go through this experience in her final moments of life. I've had many pets of my own who I've had to put to sleep over the years. ALWAYS, the animal has been put to sleep in the same room as me, which has made it a much more peaceful experience for them. The vet clearly had no understanding of this. It's like the compassion factor was just non existent. If you care about your pet, take it to another vet practice. Such a shame it changed hands, it used to be an excellent vet practice when Rachel was there - she truly understood the animals in her care, and had the compassion and empathy for them, as well as the people skills, which many younger vets just don't seem to have nowadays. The only good thing going for this vet practice is Chantal, who has been there since before the practice changed ownership, and has always been the consummate professional manning the front desk.

Wonderful, knowledgeable team! Highly recommend!

Staff are friendly I trust them to look after my 3 pets . They are very caring .

Customer service skills require an overhaul - unhelpful and unprofessional. No eagerness to assist or explain