Worst place ever! No communication, overcharged, no respect for dogs and owners. The authorities should investigate and take action against them asap! Do not take your pet here!
If u love your dog PLEASE AVOID THIS PLACE! They are horrible, worst experience ever and this place should shut down immediately! Someone has to do something and investigate this place. They literally kidnapped my dog for 9 hours for a scan. Before the day of the appointment we had several calls (recorded by them) asking that my dog that suffers of a severe separation anxiety, wouldn’t be kept in a kennel/crate. They reassured us and we kept on calling them to remind them about this situation. They gave us appointment at 9am for the scan, at 11 am we asked at what time it will be done as the scan would take only several minutes, nobody was updating us and they would just say that soon it would be done. At 1pm after we started complaining, they told us that the scan of my dog was postponed from 9 to 1 and my dog was quite in a kennel with music and tv!!!! After long time waiting at 5pm my dog finally received the scan, 8 hours later and all this time he was kept in the kennel away from us without our permission and consent and not even without informing that our dog scan was postponed. To not get enough, they sent us an invoice way higher then the original they sent us before the appointment!! They even tried to overcharge us. After our emails of complaints and explanations, they sent us a small report where my dog was reported after only 10 mins he was in their hands as “extremely anxious and climbing walls” (we now understand why he also had a wound btw his toes) when the vet instead was reassuring us that our dog was happy and calm watching tv! (We never believed that as we know our dog and his severe separation anxiety)!! This is absolutely ridiculous. My dog is now traumatised and changed his behaviour. The clinic doesn’t answer our questions but only send us the invoice. They will soon deal with our legals. Hopefully this place will shut down and better places where dogs and owners are are respected will replace it.
My dog had so many issues with his eyes over a two year period, went to a different vet and they referred us to LVS in Hammersmith, can’t recommend them enough, totally amazing, 10,000 stars
After having 2 negative expensive experiences at another vetinary hospital I can honestly say I am overwhelmed with the wonderful service we have had today here. We have had great communication building up to our appointment, and been treated with dignity and compassion. From reception to ophthalmologist communication has been perfect. The environment is calm and professional and everyone worked hard to put nervous dog and owner at ease. Thank you so much. What a difference it makes.
We had a small operation with Dr. Kiki Tarvin and I am a nervous ”mom”. From the beginning to the end, she was so reassuring, so professional and calm, making some jokes to comfort me… My cat recovered in “no time”, incision scar was so neat, you couldn’t even see the iv entrance point. Such, such a good experience. Thank you LVS team.
We were thankful to have such thoughtful and kind people looking after our Smudge. Everyone was great.
Unfortunately Smudge's condition deteriorated and the only option was to let her go.
We were given ample information at every stage and were never rushed into making any decisions.
Yes, it is expensive. I wish it weren't. (we will definitely be looking into insurance)
Special shout out to Dr Sofia Ramos who has gone above and beyond for us.
Smudge, we will miss you. We did everything we could for you.
Despite spending thousands here taking multiple days off work also costing me hundreds, I never got a diagnosis for my dog.
When she went for a scan she came out covered in her own vomit traumatised.
I was told that my last appointment would be100% covered by my pet insurance, and despite being told this I received another invoice for £160 which then randomly went up to over £200.
Some of the staff are nice but we never had any clarity on what was wrong with our dog and I feel they dragged out multiple appointments to make more money.
Also tried to charge me over £500 for some painkillers that were only £40 online with a prescription. The mark up seems criminal.
Our sweet girl (almost-8-year-old-Frenchie) had 2 seizures, presenting with no other symptoms, so our local vet suggested we go and speak to the Neurology department at London Vet Specialists (LVS) and get MRI and CSF testing done to try and diagnose the problem. We met them within 48 hours of her second seizure.
I honestly cannot speak more highly of LVS. Of course their new hospital has wonderful facilities, comfortable waiting room, and many private consult rooms. But it is the staff that just shone. The reception team were kind and attentive. The nurses, consultants and Head of Neuro were beautiful. They explained everything at the right level. They were patient. They answered all of our questions, even when my brain was overwhelmed and had to ask the same thing multiple times. They gave us space, they gave us time, they gave us options. And even though we had to say goodbye to our sweet girl we were never, ever pressured into it, or rushed; we felt very supported.
The care they gave our baby was just...no words. We'll be forever grateful. They tried everything. And when we saw her for the last time in the ICU she was snuggled up with a nurse, in a duvet, on a mattress on the floor having sweet cuddles. She wasn't scared and she was able to walk about to see us, lie on us, and kiss us while we said 'until we meet again'.
They sent us paw prints and nose boops of our girl. They sorted the cremation and had her ashes home delivered to us. The invoice and paperwork was handled with care and compassion (again, never felt rushed or pressured).
While we're unbearably sad to have said goodbye we are so grateful for the empathy and compassion shown by the LVS team. My heart has such a hole in it now, but knowing everything the vets explained to us, seeing how they tried everything, and witnessing how beautifully they treated Rizzy right until the end has been a great comfort.
Cannot recommend enough. Thank you forever, LVS team x
Hello, my name is Siena 🐶
I went to London Vet Specialists when I wasn’t feeling like myself at all, and I just want to say how kind everyone was to me (and to my human, who was very worried).
From the moment I arrived, the team was gentle, patient, and spoke to me like I mattered — which I really appreciated. They took the time to listen, to explain things clearly, and to look at me as a whole, not just a list of symptoms. Even when things weren’t straightforward, I always felt safe, respected, and cared for.
My human felt supported every step of the way, and that means everything to a dog like me. You could really feel how much the vets and nurses genuinely care, not just about finding answers, but about the wellbeing of both pets and their people.
Thank you for treating me with so much compassion, kindness, and dignity. I may not love vet visits, but if I have to go, I’m very glad it was with you.
Lots of love (and gentle tail wags),
Siena 🤍🐾
