Emergency Vets in Hammersmith and Fulham

## Summary Village Vet Brook Green is part of the Village Vet group (reviews also describe it as being owned by a larger group). The practice appears set up for routine preventative care for dogs and cats (vaccinations, parasite treatment, senior-pet care) alongside common procedures like neutering and dental care. The website also mentions stem cell therapy for dogs and cats. From the latest reviews, owners repeatedly describe a calm, reassuring front-of-house experience—especially for nervous owners—and consultations where staff take time to explain and answer questions. One recent review describes the opposite: feeling pushed toward a monthly subscription, a requested nail trim not being done, and confusion around booking a second vaccination dose after payment. ## Services Services mentioned on the clinic website and/or in reviews include: - Consultations - Vaccinations (including puppy/kitten vaccinations mentioned in reviews) - Parasite treatment (internal and external parasite treatments referenced in a kitten visit) - Neutering (male kitten neuter described as “super smoothly”) - Veterinary nurse clinics - Senior pets care - Microchipping - Nutrition and obesity support - Flea and worm treatment - Annual health checks - Pet dental care - Internal medicine - Stem cell therapy for dogs and cats (website mention) Emergency/out-of-hours: the website states out-of-hours and emergencies are handled by the Hampstead practice, which is open 24/7 for emergency pet care. ## People - **Keri-Ann / Kerri-ann / Kerr-Ann (reception; also described as reception/nursing)**: mentioned repeatedly as a steady, familiar presence who helps nervous owners feel reassured. Specific examples include helping track down a vaccination, being calm and reassuring with an anxious owner dropping off their dog, and being described as consistently friendly and willing to help. - **Joana (vet)**: praised in one review for patience and spending time answering “many questions,” helping new owners feel confident about their puppy’s care. Reviews also note that vets “tend to change around a bit,” which one owner links to the practice being owned by a larger group. ## Reviews **4.8 stars from 315 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Long-term clients mention coming for years and feeling their pets are consistently looked after. - Front-desk and clinical staff are often described as welcoming and reassuring, particularly for anxious owners; examples include taking time to explain care and helping source a vaccination. - Routine care is frequently referenced (vaccinations/parasite treatments for a kitten; ongoing care for older cats; neutering described as quick and smooth). - A notable recent negative review reports an unfriendly reception interaction on one visit, being steered toward a monthly subscription during the consult, a requested nail trim not being carried out, and not being given a date for a second vaccination dose despite payment—leading the owner to complete vaccines elsewhere.

## Summary Village Vet Brackenbury is a small-animal practice offering routine care (vaccinations and health checks are repeatedly mentioned) and help with admin-heavy needs like pet travel paperwork and insurance liaison. Reviewers often describe staff taking time to explain things to new owners, and several mention good handling of anxious or defensive cats. There is also a clear split in experiences: most recent reviews are very positive about communication and empathy, while one reviewer reports rude front-desk interactions, rough handling, and a feeling that cost was prioritised. ## Services - **Vaccinations and routine health checks** (multiple reviews mention vaccination visits and check-ups). - **Support for anxious/nervous pets**, including calming and handling a “defensive” cat during appointments (as described by an owner). - **Pet travel documentation support**, including last-minute help completing required paperwork for overseas travel (as described in a review). - **Insurance administration support**, with reception described as liaising with an owner’s insurance provider. - **Emergency veterinary services** (listed in the clinic’s provided service data; hours/arrangements not specified). ## People - **Reception/front-of-house team:** Frequently credited for being prompt and informative in communications and for helping with practicalities like insurance liaison. One reviewer, however, describes the opposite experience—rudeness and disinterest at the front desk. - **Veterinary team:** Described as giving clear advice (helpful for a “newish dog owner”) and being able to calm and treat an anxious/defensive cat. Another reviewer alleges rough handling on a visit. ## Reviews **4.5 stars from 209 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners describe **supportive communication and follow-up advice**, including feeling “welcomed and listened to” when contacting the practice again. - **Handling and approach to anxious pets** comes up positively (e.g., calming a defensive cat), but one reviewer reports **rough handling**. - **Practical help beyond the consult** is mentioned, including **last-minute travel paperwork** and **liaising with insurers**. - **Cost is a recurring point:** one positive reviewer says it “may be expensive” but worth it; the lone 1-star review calls it “very expensive” and “financially orientated.”