Blue Cross Animal Hospital

Blue Cross Animal Hospital is part of the Blue Cross organisation (a charity), and is set up for both routine and higher-stakes care: reviews mention a procedure under general anaesthetic and rapid diagnosis/treatment that got a pet home “the next day.” It’s also listed as a veterinary nurse training facility and as offering emergency veterinary services (24/7 or extended hours). Recent feedback is mostly positive about in-clinic communication and kindness, but one very recent review reports an unhelpful, rushed experience when calling the main appointment line.

Concrete details owners mention include

• •A nurse taking time to explain a general-anaesthetic procedure, invite questions, and go through aftercare at collection.
• •Supportive handling of an older dog who “wasn’t well,” including kindness to the family.
• •At least one case where a problem was identified “almost right away” and treated quickly.
• •A contrasting report of poor phone communication (rushed, not listening) on the main booking line.

Services

• •Emergency veterinary services (24/7 or extended hours) (listed service).
• •Veterinary nurse training facility (listed service).
• •Procedures under general anaesthetic (mentioned in reviews).
• •Diagnostic assessment leading to prompt treatment (reviews describe finding the problem quickly and fixing it).

People

• •Nadin (vet): named positively in a recent review as “wonderful,” with the owner thanking the clinic for “kindness and care.”
• •Unidentified nurse (male, role stated as nurse): described as taking “lots of time” to explain a procedure under general anaesthetic, encouraging questions both before and after, and clearly communicating how the procedure went at collection.

Reviews

4.5 stars from 301 reviews. The latest written reviews available to us include both recent praise for helpfulness and one recent complaint about the main appointment phone line. “”

• •Clear, patient explanations around procedures (including what to expect, opportunity to ask questions, and a detailed handover at pick-up).
• •Kindness and support during difficult situations, including care for an elderly, unwell dog and reassurance to the family.
• •Reports of quick problem-finding and effective treatment in at least one case.
• •A conflicting note on communication: one recent reviewer found the main appointment line staff member rushed and unhelpful, especially for urgent booking needs.