Dog & Cat Vets in Bow

## Summary Vet in the City is an **independent veterinary practice** (as stated on its website). From what’s described on the site and in recent reviews, it appears set up for **routine care through to surgery**, with owners repeatedly mentioning **thorough consultations** and a **personalised approach**. Concrete examples from reviews include **dental treatment for cats with care “before, during and after”**, help **investigating a puppy’s food allergies and digestive issues to find the root cause**, and a practice environment described as **clean** with staff who **answer questions patiently**. ## Services Services mentioned in available sources include: - **Consultations** described by reviewers as “very thorough”. - **Dental treatment for cats** (recent dental treatment is specifically referenced). - **Work-up and management of food allergies and digestive issues** in a puppy (finding a root cause and resolving the problem is described). - The website states “**comprehensive services — from routine visits to surgery**” (no further detail given on specific procedures). ## People Named team members mentioned in reviews: - **Martin (vet)**: credited with **finding the root cause** of a puppy’s food allergies and severe digestive issues and helping resolve them; also praised as part of the team providing strong pre-/during-/post-care around cat dental treatment. - **Niven (vet)**: mentioned alongside Martin as one of the vets providing professional care and a “personal touch,” including around dental treatment. - **Nancy (vet nurse)**: repeatedly called out positively (including a “special shout out”) and mentioned as part of the team supporting dental care. - **Connie and Saffron (reception)**: described as **ready to answer questions** with “know-how” and “patience”. ## Reviews **Google rating: 4.9 stars from 108 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Owners repeatedly mention it being **independent**, and value that explicitly. - **Thorough consultations** and taking time with pets are a common thread. - **Specific clinical wins** are described, including **cat dental treatment** with good care across the whole process and **solving allergy/digestive issues** by identifying a root cause. - Several reviews point to a **clean practice** and a team that is **welcoming and helpful with questions**, including reception staff.

## Summary Bow PDSA Pet Hospital is part of the PDSA charity (not an independent practice). The clinic is set up to provide free and low‑cost veterinary care “to pets in need,” and it’s also listed as a veterinary nurse training facility. Reviews describe both planned appointments (with updates if earlier consults overrun) and end‑of‑life support, including a case where staff helped with euthanasia for a dog brought in without an appointment after policy changes were explained. Experiences are mixed: many owners mention clear explanations and compassionate handling, while one recent review describes a strong urine smell, a long wait, and a vet refusing to see a cat and kittens due to being overworked/understaffed. ## Services - Free and low‑cost veterinary care (stated by the clinic). - Veterinary nurse training facility (listed in the clinic data). - Emergency veterinary services (24/7 or extended hours) (listed in the clinic data). - Euthanasia/end‑of‑life care (described in a recent review involving an unplanned visit). - Support for pregnancy/birth complications including a dog C‑section (described in a review). - Appointment-based consultations with communication about delays when earlier appointments run over (described in a review). ## People - Reception staff are mentioned as explaining policy changes and helping an owner who arrived unannounced for euthanasia, which the reviewer experienced as “going above and beyond.” - Vets are described very differently across reviews: - Some owners say the team explained “everything clearly and thoroughly” and were compassionate during care. - One owner reports a vet interrupted them, left the room, returned “curt and dismissive,” and then refused to examine their cat and kittens, citing being overworked and understaffed. ## Reviews **Google rating: 4.6 stars from 1130 reviews.** Themes below are drawn from the latest written reviews available to us. - Clear communication: owners mention being walked through “each step of the process,” and being kept updated if appointments run over. - Compassion in difficult situations: one detailed account describes staff helping with euthanasia during an unplanned visit and recognising the dog’s suffering. - Facility/access notes from reviewers: a “big waiting area,” card payments accepted, and free customer parking with disabled bays are mentioned; another reviewer reported the building “strongly stunk of urine.” - Service consistency appears variable: alongside multiple short positive reviews (“great service,” “friendly”), one recent review describes a long wait followed by refusal to see a cat and kittens due to staffing pressure.

## Summary Goddard Veterinary Group Mile End is part of the Goddard Veterinary Group (not an independent clinic) and is **RCVS accredited**. The clinic offers routine appointments with vets and nurses, on-site diagnostics (including **blood testing and X-ray**), and dentistry; the website also states emergency care is provided via a **nearby 24/7 hospital (open 365 days a year)**. From the latest reviews available to us, recent concerns focus on **pricing and treatment recommendations**: examples include a reported **£2,000 dental estimate** and complaints about needing **appointments for prescriptions/flea treatment**, along with one review alleging **poor continuity between vets** and another citing **rude handling on an emergency line call**. ## Services From the clinic website: - Vet and nurse appointments, including **nurse clinics** - **Emergency care** via a nearby veterinary hospital that is open **24/7, 365 days** - **Blood testing** - **Diagnostic imaging (X-ray)** - **Dentistry** - **Neutering** - **Vaccinations** and **microchipping** - **Flea and worm treatments** - **Weight and diet advice** - **Wellness health screen** - **Free new pet health check** From recent reviews (examples of services discussed): - **Dental work discussions** (including dental cleaning and potential extractions mentioned by reviewers) - **Allergy medication prescriptions** and prescription renewals mentioned by a reviewer - **Flea drops** request discussed by a reviewer (they report being asked to book an appointment) ## Pricing Only specific amounts mentioned in reviews: - One reviewer reports being quoted **£90** for a visit and prescription, then receiving a bill for **£150**. - One reviewer reports being told their cat needed dental treatment costing **£2,000**. ## People No individual clinicians are named in the information provided. In the latest reviews available to us: - A receptionist is described by one reviewer as **rude on an emergency line call** (ending the call abruptly). - One reviewer alleges **inconsistent advice between different vets** and says records were not updated between appointments. ## Reviews **Google rating: 4.2 stars from 322 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Cost and billing disputes:** reviewers describe unexpected increases (e.g., being told one amount and billed another) and feeling pricing is not clearly explained. - **Concerns about recommended dentistry:** multiple reviewers say they were advised their pets needed dental procedures (including a **£2k estimate**), and some believe these recommendations were unnecessary after seeking a second opinion elsewhere. - **Appointments tied to products/prescriptions:** reviewers report being required to bring pets in for an appointment to renew prescriptions or to buy flea treatment. - **Communication and continuity issues:** one review alleges different vets gave different guidance and notes poor record handover; another cites a negative interaction with reception on an emergency call.