Bow PDSA Pet Hospital

Bow PDSA Pet Hospital is part of the PDSA charity (not an independent practice). The clinic is set up to provide free and low‑cost veterinary care “to pets in need,” and it’s also listed as a veterinary nurse training facility. Reviews describe both planned appointments (with updates if earlier consults overrun) and end‑of‑life support, including a case where staff helped with euthanasia for a dog brought in without an appointment after policy changes were explained. Experiences are mixed: many owners mention clear explanations and compassionate handling, while one recent review describes a strong urine smell, a long wait, and a vet refusing to see a cat and kittens due to being overworked/understaffed.

Services

•Free and low‑cost veterinary care (stated by the clinic).
•Veterinary nurse training facility (listed in the clinic data).
•Emergency veterinary services (24/7 or extended hours) (listed in the clinic data).
•Euthanasia/end‑of‑life care (described in a recent review involving an unplanned visit).
•Support for pregnancy/birth complications including a dog C‑section (described in a review).
•Appointment-based consultations with communication about delays when earlier appointments run over (described in a review).

People

•Reception staff are mentioned as explaining policy changes and helping an owner who arrived unannounced for euthanasia, which the reviewer experienced as “going above and beyond.”
•Vets are described very differently across reviews
•Some owners say the team explained “everything clearly and thoroughly” and were compassionate during care.
•One owner reports a vet interrupted them, left the room, returned “curt and dismissive,” and then refused to examine their cat and kittens, citing being overworked and understaffed.

Reviews

Google rating: 4.6 stars from 1130 reviews. - Clear communication: owners mention being walked through “each step of the process,” and being kept updated if appointments run over.

•Compassion in difficult situations: one detailed account describes staff helping with euthanasia during an unplanned visit and recognising the dog’s suffering.
•Facility/access notes from reviewers: a “big waiting area,” card payments accepted, and free customer parking with disabled bays are mentioned; another reviewer reported the building “strongly stunk of urine.”
•Service consistency appears variable: alongside multiple short positive reviews (“great service,” “friendly”), one recent review describes a long wait followed by refusal to see a cat and kittens due to staffing pressure.

Reviews for Bow PDSA Pet Hospital

Note: Showing the 5 most recent Google reviews out of 1130 we track in total. Recent reviews may not be representative of overall sentiment.

nikolaus greig

in the last week

Amazing

Colin Lingfield

Great service .lovely helpful staff and very animal friendly

Hs

a week ago

John Baker

2 weeks ago

Not so good

Ahmet Havutcu

a month ago

Friendly customer service happy with the servis nice and clean parking place big

dermot batten

I’m disabled with a handful of chronic illnesses. I wasn’t aware of the new policy changes over the years,since my last dog had to be put to sleep. I paid a friend of a friend to take me there,because of local taxi services declining my dog to be in their car. So I turned up with my dog unannounced,because he needed to be put to sleep. The receptionist informed me of the policy changes,I was worried that I would have to get home with my dog and arrange another appointment, but pay the driver again with money I couldn’t afford. But the staff were brilliant and understood the health issues of my dog and I and helped me and put him to sleep. What amazing kindness and compassion for my dog and I. So I Thankyou to all the staff and vets for going above and beyond. My poor dog Bruce was really suffering in the last few weeks of his life but got an amazing benefit from the staff recognising it was his time.I thank you all and think about the compassion shown to my dog Bruce. P.S. I hope I’m not getting anyone in trouble but felt compelled to share my thoughts about this amazing kindness and compassionate compassion shown to Bruce and I.

Nadean P

2 months ago

I arrived at 8.50am to the centre which strongly stunk of urine and waited twenty minutes past my appointment time without complaint; the minute the vet (questionable) called my pet into his room we entered without delay, as I started to explain why we there the chap interrupted me mid sentence to storm out of the room, upon return he was curt and dismissive, informing me he was overworked and under staffed so would not be looking at my cat (Queen) and her kittens. So startled I burst into tears apologising for being there in accordance with the advice given to me by the pdsa customer service centre.

Jubes A

4 months ago

I found the staff here friendly and polite. I came here with a appointment so I wasn't a walk in. However they treat everyone here equally and keep you updated as the earlier appointments do run over. Card payment is accepted here I wasn't sure about cash tho. Big waiting area so no issues there. Also the car park is free to use for customers only. Plenty of space and also they have disabled bays.

Tugba E

5 months ago

I cannot thank Bow PDSA enough for the incredible care they provided to my furry son. The team was not only professional but genuinely compassionate. They explained everything clearly and thoroughly, making sure I understood each step of the process. Their dedication and kindness went above and beyond—5 stars simply aren’t enough to express my gratitude. Highly recommended to anyone who wants their pet treated with love and respect.

pancake triippiie

2 years ago

This charity is heaven sent. Help with everything to do with my pregnant princess although they have an anti-pregnancy policy. They were so informative about my dog's c-section and helped her throughout the whole ordeal and she welcomed 3 beautiful pups. I'm so grateful towards this charity.