Goddard Veterinary Group Mile End

If you care about your pets and want them to be looked after by a practice with kindness and empathy and consideration do not go to this place! They are horrible, rude and lack any sort of empathy. Not only that but they are extremely hard to get hold of or even speak to about anything regarding your cat. The staff and extremely rude as well! Everything here is so outdated. The prices are also so expensive!!! Go elsewhere! Not worth it. I chose a different practice and have been happier since.

Excellent care and advice from Goddard's Mile End on my visit yesterday. The problem was quickly deslt with and my fat cat is now on a diet!

This is the best Vet that I’ll always go! My pet gets really well treated!

When I first went to this branch it was well..grotty but there was no choice as vets have become overwhelmed with new customers. A small practice with an ever changing series of staff where the service got progressively worse over time. When staff keep leaving and you meet a different person every time it shows there is a reason the staff are leaving. Clinicians made several mistakes and I had to correct them and all of them were very inexperienced staff. The reception, if it can even be called that, is much worse as the staff has degraded in quality over the years leading to lack of empathy or compassion. Receptionists are rude, unhelpful and completely unprofessional. Several times they tried to upsell on unnecessary procedures unaware that the customer may have friends who are vets themselves and advised me accordingly. The charges for normal services are overpriced. The staff are abysmal. There was a Competition and Markets Authority investigation in the merger of this company stating that it would likely lead to poorer services and that is precisely what has happened. I'm sure they aren't aware of the number of customers who have left their branch as multiple people warned me about them but I thought I would give them a chance. Don't use them, read the other reviews. Also trust your pet. When your pet suddenly acts scared of the staff, there's something wrong. Trust your pet. There are much better vets out there, just go and look for them. Then you'll experience what a good vet is.

SCAMMERS & FRAUDSTERS!! If I could give 0 stars then I would!! I’ve been taking my dogs here for almost 2 years and all these people do is scam and tell lies. They don’t care about your animals they are a money making scam. My dog has allergies that he needs medication for. Goddard provide the prescription so we can purchase his medication online - as going directly through them costs an arm & a leg. They insist on having to see my dog every 3 months when the prescription needs to be renewed. On this occasion they charged us £90 for a visit and prescription. They told my partner they would give us some tablets to get my dog through until we could order the medication. However they didn’t tell us they were charging for this. After my dogs appointment yesterday the lady at the desk said they would email us the bill and it would be £90. The bill came through and they have charged £150. We called them up and they were chatting absolute garbage about why the price has gone up and refusing to send us the prescription until the payment is made. This company know what they are doing. They know that dogs are precious to their owners and we will pay whatever we have to for what they need. Baring in mind this is not the only time they have racked up the price on us for no reason. I took my other dog to see them when he wasn’t well and the doctor said they wants to see him again a week later to monitor him (which makes sense). Why is it when I took him back for the follow up it was a different doctor that had no clue what the last doctor was talking about. Have us different advise and also asked to see him for a follow up! The previous doctor hadn’t updated the records so absolutely wasted my time and of course I had to pay for these extra appointments! They don’t have permanent staff they use locum doctors. Literally the worstttt vets in London. I will never come back here. I would rather take my money somewhere else. You should be in jail for taking advantage of animals and their owners. I will continue to leave reviews every month until your Buisness goes bust - trust me I have stories for days. Disgusting people

Scammy. Tried to say that my cat needed dental treatment costing £2k, and refused to sell basic flea drops without taking the pet in for an appointment, while frequently mentioning their pet plan.

I will not recommend Mile End Goddard anymore. I think that they have become too greedy to the detriment of pets welfare. Last year one of their vets told me that my cat needed a full dental clean and maybe to have some teeth removed, which shocked me for a 4 year old cat. I decided to go to another vet this year who reassured me that his teeth were in very good condition and he would need a clean when he is 8/9 years old. I can’t believe they would have ruined my cat’s life for money.