Goddard Veterinary Group Mile End

SCAMMERS & FRAUDSTERS!! If I could give 0 stars then I would!! I’ve been taking my dogs here for almost 2 years and all these people do is scam and tell lies. They don’t care about your animals they are a money making scam. My dog has allergies that he needs medication for. Goddard provide the prescription so we can purchase his medication online - as going directly through them costs an arm & a leg. They insist on having to see my dog every 3 months when the prescription needs to be renewed. On this occasion they charged us £90 for a visit and prescription. They told my partner they would give us some tablets to get my dog through until we could order the medication. However they didn’t tell us they were charging for this. After my dogs appointment yesterday the lady at the desk said they would email us the bill and it would be £90. The bill came through and they have charged £150. We called them up and they were chatting absolute garbage about why the price has gone up and refusing to send us the prescription until the payment is made. This company know what they are doing. They know that dogs are precious to their owners and we will pay whatever we have to for what they need. Baring in mind this is not the only time they have racked up the price on us for no reason. I took my other dog to see them when he wasn’t well and the doctor said they wants to see him again a week later to monitor him (which makes sense). Why is it when I took him back for the follow up it was a different doctor that had no clue what the last doctor was talking about. Have us different advise and also asked to see him for a follow up! The previous doctor hadn’t updated the records so absolutely wasted my time and of course I had to pay for these extra appointments! They don’t have permanent staff they use locum doctors. Literally the worstttt vets in London. I will never come back here. I would rather take my money somewhere else. You should be in jail for taking advantage of animals and their owners. I will continue to leave reviews every month until your Buisness goes bust - trust me I have stories for days. Disgusting people

Scammy. Tried to say that my cat needed dental treatment costing £2k, and refused to sell basic flea drops without taking the pet in for an appointment, while frequently mentioning their pet plan.

I will not recommend Mile End Goddard anymore. I think that they have become too greedy to the detriment of pets welfare. Last year one of their vets told me that my cat needed a full dental clean and maybe to have some teeth removed, which shocked me for a 4 year old cat. I decided to go to another vet this year who reassured me that his teeth were in very good condition and he would need a clean when he is 8/9 years old. I can’t believe they would have ruined my cat’s life for money.

Spoke to the receptionist on the emergency line and she was fricking rude, it was disgusting. Literally lost a customer because of her rudeness. No politeness, no bye before hanging up. Such a horrible experience.