Vets for Pets – Vets in Romford
Clinic Overview
Vets for Pets in Romford is part of the Vets4Pets group and is linked to Romford Hospital Vets4Pets. The practice lists in-house diagnostics including CT, an operating theatre, separate cat and dog waiting and ward areas, and 24-hour in-patient and emergency care. Recent feedback is mostly positive, with owners often praising the team’s caring manner, clear explanations, and helpful handling of cats and dogs, though some reviews still mention delays and communication problems during busier periods.
Services
- •Emergency, in-patient, and hospital support: the practice states it provides 24-hour in-patient and emergency care, with separate dog and cat wards and an isolation unit. Reviews also mention pets being seen for urgent problems, including a cat with an infected bite wound that was assessed without a pre-booked appointment.
- •Diagnostics and monitoring: listed facilities include CT, digital X-ray, dental X-ray, blood pressure monitoring, and an in-house laboratory for biochemistry and haematology. Reviews mention blood tests and assessment for infection and swelling.
- •Surgery and dentistry: the clinic lists an operating theatre, anaesthesia, soft-tissue surgery, and dentistry. Recent reviews include one owner describing tests, surgery, and medication for an older cat after an injury.
- •Routine and preventive care: microchipping, prescriptions, and health plans are listed. Reviews mention both cat and dog appointments, including injections and general consultations.
- •Visit experience: owners often describe staff as kind, polite, and clear in their explanations, with several saying appointments were available quickly and treatment recommendations felt measured rather than excessive.
Pricing
A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Reviews also include comments that the practice does not overcharge, suggests only the treatment thought necessary, and in one case did not charge “crazy money” for tests and surgery.
People
- •Louise Jennings is praised as an “amazing vet.”
- •Mara (vet) is described as knowledgeable and very helpful; one owner said their dog was relaxed enough to go with her for a blood test.
- •Sarah (receptionist) is praised as polite and helpful.
- •Tina (staff member) is named in some negative reviews about phone communication and updates.
- •More broadly, several owners describe the wider team as caring, gentle with animals, and polite under pressure.
Reviews
Google rating: 4.4/5 from 30 reviews.
- •Recent positive reviews strongly emphasise a kind, caring approach, with owners describing affectionate handling of pets and a respectful manner with older or unwell animals.
- •Several reviewers praise clear explanations, helpful staff, and a sense that the clinic recommends what is needed without pushing unnecessary extras.
- •There are also examples of prompt help in urgent situations, including seeing a cat without a pre-booked appointment and arranging treatment, surgery, and medication.
- •Negative feedback focuses on waiting times, difficulty getting updates by phone, and communication during longer stays, with a smaller number of reviews also mentioning the team seeming stretched at busy times and one complaint about injections needing to be restarted.
