Vets for Pets

Vets for Pets describes this practice as locally owned and an extension of Romford Hospital Vets4Pets, with in-house diagnostics (including CT), an operating theatre, and separate cat/dog waiting and ward areas. The website also states 24-hour in-patient and emergency care. In recent reviews, some owners praise quick appointment availability and a sense that the team only recommends needed treatment (no “extra scans”), while others report serious communication and waiting-time problems (difficulty getting through by phone, delays, and concerns about updates while a pet stayed in).

Services

From the clinic website summary, the practice lists the following capabilities and facilities

• •24-hour in-patient and emergency care (as stated on the website)
• •Imaging & diagnostics: CT scan, digital X-ray, dental X-ray, blood pressure monitoring
• •In-house lab testing: biochemistry and haematology (in-house laboratory)
• •Surgery & anaesthesia: operating theatre, anaesthesia, soft-tissue surgery
• •Dentistry (including dental X-ray)
• •Microchipping
• •Isolation unit (and separated dog/cat wards and isolation units)
• •Prescriptions
• •Health plans (no plan prices or inclusions stated in the provided info)

Reviews mention blood tests being performed, and one reviewer alleges an issue with their dog’s injections that required restarting.

People

• •Mara (vet) is named in a review as “knowledgeable and very helpful.” One owner says their dog, who usually dislikes vet visits, was comfortable enough to go with her for a blood test.
• •Tina (staff member, described as “on the phone”) is named in multiple negative reviews, with complaints focusing on poor updates/communication and inefficiency.
• •One reviewer comments the practice seems busy and suggests they could use another receptionist, noting the receptionist is often handling many tasks at once.

Reviews

Google rating: 4.3 stars from 20 reviews. “”

• •Speed and perceived value: one owner says they got an appointment quickly and felt the clinic suggested only what was needed, without “extra scans.”
• •Calm handling and clear explanations (in some visits): a vet is praised for putting an owner at ease and successfully taking a blood test with a reluctant dog.
• •Phone access, waiting times, and updates are a recurring concern: multiple reviewers report long waits, difficulty reaching the clinic by phone, and dissatisfaction with how progress updates were handled while pets were kept in.
• •Clinical error allegation: one reviewer says their dog’s injections were “messed up” and had to be restarted.