Lawton & Stoakes – Vets in Romford
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No Prices Tracked
Independent
Clinic Overview
Lawton & Stoakes is a Romford veterinary practice for cats and dogs, with a notable exotic-pet caseload and status as a veterinary nurse training facility. The practice is also associated with emergency and out-of-hours care. Recent feedback remains mixed overall: many clients praise the team’s care, honesty and calm handling, while a smaller number report poor communication or difficult experiences in urgent and complex cases.
Services
- •General veterinary care for cats and dogs: Ongoing care for cats is mentioned in reviews, along with diagnostic work such as blood testing and follow-up care. Recent feedback also includes positive comments from cat owners who moved their pets to the practice.
- •Exotic pet care: Exotic work remains a clear strength in the clinic’s profile. Recent reviews mention guinea pigs, reptiles, and a parrot, alongside earlier mentions of species such as tortoises and bearded dragons. Reviewers describe the practice as experienced with exotics, with one client specifically praising a same-day reptile appointment and another highlighting guinea pig expertise.
- •Emergency and urgent appointments: The practice is linked with emergency and out-of-hours care, and one recent reviewer says they were fitted in the same day for an urgent reptile appointment. Feedback on urgent access is still mixed, with some owners reporting positive help and others describing problems around booking, payment, or being seen.
- •Veterinary nurse training: The clinic is identified as a veterinary nurse training facility.
Pricing
No published pricing information is currently available for this clinic.
People
- •Dr Lawton: Named in a recent review as a reptile specialist, with praise for calm explanations, clear discussion of treatment and prognosis, and reassuring handling during an emergency reptile visit.
- •Martin: A long-standing client refers to this as “Martin’s practice” and says their pets have been treated there for close to 40 years.
- •Wider clinical team: Recent reviews describe the vets and nurses as caring, professional, knowledgeable, and gentle in handling pets, including squirmy exotics and anxious animals.
- •Reception team: Experiences appear mixed, with one reviewer praising a helpful receptionist who arranged a same-day appointment, while another reported an unhelpful phone interaction.
Reviews
Google rating: 4.1/5 from 229 reviews. Recent feedback is mixed, with many positive comments alongside a smaller number of serious complaints.
- •Positive reviewers frequently describe the team as caring, professional, honest, and knowledgeable, with praise for clear explanations, quick diagnosis, and a reassuring manner.
- •Exotic pet care stands out strongly in recent feedback, especially for guinea pigs and reptiles, with several owners saying the practice is reliable and experienced in this area.
- •Some negative reviews focus on communication and customer handling, including complaints about phone advice, paying upfront but leaving without treatment, and delays in receiving refunds.
- •A small number of reviews raise serious concerns about outcomes in urgent or complex cases, including one recent allegation following a bird procedure and another involving a cat whose owner felt the practice lacked flexibility in an emergency.
Special Services
Emergency Services
Vet Nurse Training
