Lawton & Stoakes – Vets in Romford
Clinic Overview
Lawton & Stoakes is a veterinary practice in Romford that treats cats and dogs as well as exotic pets, and it is also noted as a veterinary nurse training facility. The practice is associated with emergency and out-of-hours care, although owner reports suggest experiences around urgent access can be mixed. Recent feedback is broadly positive about the team’s care, honesty and handling of anxious pets, while a smaller number of reviews raise serious concerns about communication and outcomes in urgent or complex cases.
Lawton & Stoakes is a veterinary practice in Romford that treats cats and dogs as well as exotic pets, and it is also noted as a veterinary nurse training facility. The practice is associated with emergency and out-of-hours care, although owner reports suggest experiences around urgent access can be mixed. Recent feedback is broadly positive about the team’s care, honesty and handling of anxious pets, while a smaller number of reviews raise serious concerns about communication and outcomes in urgent or complex cases.
Services
- •Routine and general veterinary care for cats and dogs: Reviews mention ongoing care for cats, work-up and follow-up blood testing, and treatment of an unwell anxious dog whose owners felt the team were gentle and did not push unnecessary treatment.
- •Exotic pet care: Exotic cases are a recurring part of the clinic’s profile, with recent reviews mentioning a guinea pig, tortoise, bearded dragon and conure/parrot. Some owners describe the practice as reliable and experienced with exotics, while others report difficult experiences in more serious cases.
- •Emergency / out-of-hours care: Emergency and out-of-hours care is linked with the practice, but reviews suggest real-world experiences of urgent access are not always consistent.
- •Veterinary nurse training: The clinic is identified as a veterinary nurse training facility.
Pricing
No published pricing information is currently available for this clinic, though one recent reviewer described the fees as more reasonable than at other vets they had used.
People
- •Martin (role not stated): A long-standing client refers to this as “Martin’s practice” and says their pets have been treated there for close to 40 years.
- •Vets and wider team (unnamed): Recent reviews describe the vets and team as caring, professional, quick to diagnose in some cases, and particularly good with an anxious dog.
- •Reception / phone handling (unnamed): One review reports an unhelpful phone interaction when asking for flea treatment and home-cleaning advice.
Reviews
Google rating: 4.1/5 from 219 reviews. Recent feedback gives a mixed but slightly more positive picture overall.
- •Several recent reviewers describe the practice as caring, professional, honest and knowledgeable, with praise for friendly service, quick diagnosis, and good handling of anxious pets.
- •Exotic pet care remains a clear theme: some owners specifically value the clinic’s exotic experience, including one positive guinea pig review and another calling the practice reliable and experienced for exotic pets.
- •A few recent complaints focus on communication and customer handling, including a reported unhelpful phone call about flea advice and a case where an owner says they paid upfront but were not seen and had to wait several days for a refund.
- •The strongest negative reviews involve serious allegations about diagnosis, urgent access and anaesthetic risk communication, particularly in exotic cases, though these sit alongside many shorter positive reviews from long-standing and newer clients alike.
