Chadwell Heath Vets4Pets

From the latest reviews available, owners most often mention individual vets by name and describe complex care and follow-up communication (including a vet calling to check progress after an appointment). However, there are also sharp complaints about communication and cost clarity—particularly around pre-test requirements for medication and an overnight-stay fee that a reviewer says was not explained up front.

Services

Based on the clinic website summary

•Surgery & anaesthesia: anaesthesia; operating theatre; orthopaedics including cruciate surgery; ear surgery; dentistry.
•Diagnostics (in-house): biochemistry, haematology, electrolyte testing, blood pressure monitoring; digital X‑ray; ultrasound.
•Preventive/routine care: microchipping; prescriptions; health plans; puppy parties.
•Facilities: hospital ward; isolation unit; separated dog & cat wards.
•Travel documentation: pet passport / animal health certificate.
•Home visits: listed on the website.
•Out-of-hours: website states out-of-hours care is provided by Veteris, with options including home visits and intensive care at their facility.

From the latest written reviews available to us

•Neutering is mentioned (kittens neutered).
•Emergency surgery is mentioned (a cat receiving an emergency operation).
•Abdominal surgery is described in one case involving “masses” discovered during surgery, with the owner kept updated.

Pricing

•One reviewer reports being quoted £150 per cat for an overnight stay fee (and says this was not explained earlier).

People

Named staff mentioned in the latest reviews

•Cheryl (vet): a reviewer credits her with saving their cat via an emergency operation, and says the cat remained on the prescribed food years later.
•Jose (vet): described as taking time to listen to concerns, “did the right thing” for the pet, and phoned afterwards to check how the dog was doing.
•Dr. Louie (vet): described as clear about options, empathetic, and as keeping the owner informed step-by-step during surgery where multiple abdominal masses were found.
•Receptionist (not named): one reviewer praised an “older” receptionist for being professional and having “amazing customer service” (the review describes her accent and background, but does not provide a name).

Reviews

Google rating: 4.6 stars from 575 reviews. “”

•Follow-up and communication from some vets: examples include a vet calling after an appointment to check the pet’s condition, and another vet described as keeping an owner updated throughout surgery.
•Surgical and more complex cases referenced: owners mention an emergency operation, neutering, and an abdominal surgery where multiple masses were discovered.
•Communication and expectation-setting problems (conflicting experiences)
•One owner says they were told medication required a blood test, but that this wasn’t explained at the earlier visit.
•Another owner says they were told kittens could stay overnight, then later told they couldn’t without paying an overnight fee, and describes inconsistent messaging between staff.
•Concerns about rudeness/overcharging and a possible misdiagnosis: one reviewer alleges they were overcharged, treated dismissively by an “owner,” and that a cat was initially diagnosed with a soft-tissue injury when it was later found to be an abscess; the same review also alleges unprofessional behaviour around invoicing after a complaint.
•Practical note mentioned by multiple reviewers: parking at the rear is noted by reviewers, though one describes it as limited.

Reviews for Chadwell Heath Vets4Pets

Note: Showing the 5 most recent Google reviews out of 575 we track in total. Recent reviews may not be representative of overall sentiment.

Jayne Stevens

2 weeks ago

I moved to Devon 8 years ago but do miss coming here as Cheryl was my favourite vet of all time! She saved my cat who is now 15 with an emergency op & she’s still on the food she prescribed back then. At the time I had 10 cats, all treated by her over the years including kittens. She was always super friendly but professional

Bernadett Kottaun

a month ago

Paweł Durzynski

2 months ago

Professional stuff

Tahira Aftab

Limited parking but some available for customers around the back

Janice Darrington

3 months ago

Went to here to get my dog last Friday to some tablets but I went back there this Thursday they said got to do blood test before we got the tablets They didn't say nothing about it before

Jasmine L - Morris

Took my 3 gorgeous kittens here to be neutered a couple of months ago, I qualified for the C4 scheme luckily, that alone should imply the person taking their cats into your vet is low on funds anyway. I was told by the vet that I could leave my cats there overnight and collect them in the morning by a male vet, he mentioned nothing about overnight fees, he simply said they could stay overnight, I assumed as no price was mentioned that them staying overnight would be a complementary good deed for someone on a low income, oh no! That couldn't be further from the truth. I left my cats there and trusted the male member of staff's word, my workplace was over an hour away from this vet, I went home, went to work and received a phone call an hour into my shift saying I had to come and pick up my cats, I reiterated what I was told earlier by the male member or staff about my kittens being able to stay overnight, she replied with no, you can't just leave them here overnight, there's no one here overnight to watch them, you should've organised your time better but you offer an overnight service for a fee, so you DO let cats stay overnight, you just want an extortionate amount for it (during a cost of living crisis, very smart 🤡). £150 overnight stay fee PER CAT! Do you seriously expect anyone to pay £150 per cat to stay overnight and when I wasn't informed of this before, I went into work early, trusting that it would be fine, only to have to leave my shift 1 hour in, because of poor communication between your staff?! Never mind my time management, work on having good communication with your colleagues! 1 star for the European receptionist, think she's Lithuanian, she was very professional, older lady, blondish hair and some variation of a Slavic accent, very nice woman with amazing customer service, unlike the English woman that forced me to leave work to come get my cats at a non-agreed and inconvenient time period. No wonder you have so many bad reviews. To my fellow British people, you are embarrassing the nation and putting British people to shame by not being able to conduct business in a professional manner.

Cece LaBoo

The kindness, care and compassion shown by Jose the vet is amazing. So knowledgeable but yes listened to our concerns and did the right thing for Stella. The fact that he took time out of his busy days to call me to see how she was doing was just so unexpected. Jose is an asset to his surgery. Saying thank you really isn’t enough x

Dominic

5 months ago

Lovely place, they also have parking at the rear of the building... was easy to book an appointment and got seen to straight away... I felt as though the staff was distracted.. could be any reason such an another animal in need of an emergency I dont know.. I just didn't feel like they was entirely happy... but other than that perfessional and welcoming.

Irshad Jamal

6 months ago

I recently had a difficult experience with my cat, who was diagnosed with masses in her abdomen. From the very beginning, Dr. Louie was incredibly professional, empathetic, and clear about all the options available. He explained the situation thoroughly and compassionately, which really helped during such a stressful time. When surgery was performed, Dr. Louie discovered multiple masses and kept me informed every step of the way. His care and dedication to both my cat and to making sure I understood the situation meant the world to me. It's never easy going through something like this, but having a vet like Dr. Louie made all the difference. Highly recommend

Amber Nash

7 months ago

Awful experience at this branch. Owner has been rude to me on two occassions. I feel i was over charged and when i explained why the owner was very dismissive, took no responsibility for my cat being misdiagnosed with a soft tissue injury when in fact he had an abscess, and just brushed it off as people make mistakes. My cat was left with a foot and leg that has swollen so badly, his been lethargic for days and even after explaining this, there was no empathy whatsoever. After being told multiple times that there was no puncture wound to my cats paw, the vet then tried to say it was due to a cat bite and said she had seen my cat multiple times for multiple bites when in fact she had seen him once for a singular bite. I feel she was trying to pass blame for the misdisgnosis on to me as an owner as she has previously made comments about me having multiple cats and how that is a life choice, not one she would make but a life choice. I feel she is very rude, very judgemental and doesnt care about the animals just the money. Edited due to owners reply: My cat is insured. As the practice was aware. And he was in the surgery to be neutered when it was discovered he had been misdiagnosed and sent home due to his temperature and neutering not being able to be performed. Also after receiving a complaint the owner has sent me an email saying she will be sending me an invoice for more costs. Even though the practice has confirmed there is no outstanding balance on the account and we was sent an invoice on collection which shows this. Very unprofessional behaviour.