Chadwell Heath Vets4Pets – Vets in Romford
Clinic Overview
- Many recent reviewers describe the practice as caring, professional, and helpful, with positive comments about both vets and front-desk staff. - Clinical examples in recent feedback include vaccinations, blood tests, neutering, an emergency operation, and a more complex abdominal surgery case with close owner updates. - Communication is a recurring strength in the better reviews, particularly where vets explained options clearly or followed up after appointments.
Chadwell Heath Vets4Pets in Romford is part of the Vets4Pets group and offers a broad range of first-opinion veterinary care, including surgery, in-house diagnostics, hospital facilities, home visits, pet travel documents, and out-of-hours cover through Veteris. Recent feedback often highlights caring, communicative vets and helpful follow-up, including post-appointment phone calls and clear updates during more complex cases. There are also some complaints about communication and cost clarity, particularly around blood-test requirements for medication and overnight-stay arrangements.
Services
- •Surgery and anaesthesia: routine and more involved procedures are listed, including anaesthesia, an operating theatre, orthopaedics such as cruciate surgery, ear surgery, and dentistry. Recent reviews also mention neutering, an emergency operation, and abdominal surgery where multiple masses were found.
- •Diagnostics in-house: the clinic lists biochemistry, haematology, electrolyte testing, blood pressure monitoring, digital X-ray, and ultrasound. Recent reviews also mention blood tests, with one owner noting they received results soon after getting home.
- •Routine and preventive care: vaccinations, microchipping, prescriptions, health plans, and puppy parties are listed. Recent reviews mention a vaccination and check-up appointment.
- •Facilities: the website lists a hospital ward, isolation unit, and separate dog and cat wards.
- •Travel and visits: pet passports / animal health certificates and home visits are listed.
- •Out-of-hours care: the website states emergency cover is provided by Veteris, including home visits and intensive care at their facility.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review comments on cost are mixed: one recent reviewer said prices were “adequate”, while others raised concerns about cost clarity, including a reported £150 per cat overnight-stay fee that they said was not explained in advance.
People
- •Cheryl (vet): praised for an emergency operation that a reviewer says saved their cat, with the cat still doing well on the prescribed food years later.
- •Jose (vet): described as knowledgeable, kind, and willing to listen, with one owner especially appreciating that he phoned afterwards to check on their dog.
- •Dr. Louie (vet): praised for explaining options clearly, showing empathy, and keeping an owner informed step by step during abdominal surgery.
- •Reception and nursing team: recent reviews describe the reception/nurse team as nice, caring, and helpful, and one older receptionist was singled out for professional, courteous service.
Reviews
Google reviews sit at 4.6/5 from 577 reviews.
- •Many recent reviewers describe the practice as caring, professional, and helpful, with positive comments about both vets and front-desk staff.
- •Clinical examples in recent feedback include vaccinations, blood tests, neutering, an emergency operation, and a more complex abdominal surgery case with close owner updates.
- •Communication is a recurring strength in the better reviews, particularly where vets explained options clearly or followed up after appointments.
- •Weaker reviews focus on expectation-setting and cost clarity, including one complaint about being told a blood test was needed for repeat medication only at a later visit, and another about confusion over overnight stays and fees. Parking at the rear is also mentioned more than once, though some say spaces are limited.
