Chadwell Heath Vets4Pets – Vets in Romford
Clinic Overview
- Recent feedback is largely very positive, with many owners describing the practice as caring, professional, and easy to deal with. - Staff on reception are a recurring strength, especially for being welcoming, helpful with admin, and supportive during transfers and appointments. - Clinical experiences mentioned in recent reviews include vaccinations, blood tests, weekend appointments, a cat UTI seen promptly, neutering, and emergency surgery.
Services
- •Surgery and procedures: The clinic offers routine and more involved procedures, including anaesthesia, an operating theatre, orthopaedics such as cruciate surgery, ear surgery, and dentistry. Recent reviews also mention neutering, an emergency operation, and care for a cat with a urinary issue seen quickly over a weekend.
- •Diagnostics in-house: Listed diagnostic services include biochemistry, haematology, electrolyte testing, blood pressure monitoring, digital X-ray, and ultrasound. Reviewers also mention blood tests, with one owner noting they received results shortly after getting home.
- •Routine and preventive care: Vaccinations, microchipping, prescriptions, health plans, and puppy parties are listed. Recent feedback includes vaccination and check-up visits as well as medication-related appointments.
- •Facilities: The clinic lists a hospital ward, isolation unit, and separate dog and cat wards.
- •Travel and visits: Pet passports / animal health certificates and home visits are listed.
- •Out-of-hours care: Emergency cover is provided by Veteris, including home visits and intensive care at their facility.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review comments on cost are mixed: some recent reviewers describe prices as adequate, affordable, or competitive, and one praised the clinic’s transparency when discussing treatment and medication options. The weaker comments focus on cost clarity, including a complaint about being told a blood test was needed before repeat medication and another about an unexpected overnight-stay charge.
People
- •Aiste: warmly praised on reception / client care for being friendly, helpful, and supportive, including arranging the transfer of two cats and following up with clients.
- •Dr Chan: praised for being gentle and thorough with an anxious cat and for talking through next steps for a complex condition.
- •Cheryl: remembered very positively for an emergency operation that an owner says saved their cat.
- •Jose: previously praised for being knowledgeable, kind, and for following up after appointments.
- •Dr. Louie: previously commended for explaining options clearly and keeping an owner informed during a more complex surgery case.
- •Reception and nursing team: reviews regularly describe the wider team as caring, professional, and helpful.
Reviews
Google reviews sit at 4.6/5 from 593 reviews.
- •Recent feedback is largely very positive, with many owners describing the practice as caring, professional, and easy to deal with.
- •Staff on reception are a recurring strength, especially for being welcoming, helpful with admin, and supportive during transfers and appointments.
- •Clinical experiences mentioned in recent reviews include vaccinations, blood tests, weekend appointments, a cat UTI seen promptly, neutering, and emergency surgery.
- •Negative comments are less common but tend to focus on communication and cost clarity, with limited parking at the rear also mentioned.
