Emergency Vets in Pinner

## Summary Blythwood Vets is an RCVS-accredited practice (Practice Standards Scheme) with “over 40 years” stated experience, and the website also notes Silver-level Cat Friendly Clinic status (ISFM) and Investors in People accreditation. It offers routine care plus nurse clinics and a health-plan option (“Pet Health for Life Plans”), and advertises emergency services “across multiple locations.” In the latest reviews available, owners repeatedly describe quick help for urgent problems (including suspected toxin ingestion treated immediately with medication to induce vomiting), ease of getting appointments, and supportive handling of nervous pets; one long-term client praises consistent service over 28 years but criticises being told to call back at 8am for an appointment. ## Services From the clinic website and latest reviews, services mentioned include: - Vet consultations and annual health checks - Vaccinations - Neutering - Microchipping - Flea and worm treatments - Dental care - Veterinary nurse clinic - Weight management support - Senior pet care, plus “start of life” puppy/kitten support - Repeat prescriptions - Animal health certificates - Pet Health for Life Plans (wellness plan mentioned, but no inclusions/prices provided in the available summary) - Emergency care across multiple locations (as stated by the website) - Urgent treatment example from reviews: suspected toxin ingestion handled “straight away,” with medication given to make the dog vomit ## People No individual vets or nurses are named in the information provided. Across the latest reviews, owners most often highlight team behaviours rather than specific clinicians, including: - Calm, friendly handling of nervous animals (one owner said their dog is “nervous with people she doesn’t know” but “she loved them”) - Fast action on arrival for urgent concerns (suspected poisoning case dealt with immediately) - Consideration for owners as well as the pet (one reviewer felt the team was considerate of their needs “as an owner too”) - Bereavement sensitivity (a reviewer with a pet rat described the team’s care continuing after the pet’s death) ## Reviews **Google rating: 4.7 stars from 65 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Prompt help for urgent issues, including immediate treatment when a dog was suspected to have eaten something toxic (medication to induce vomiting). - Appointment access is described as straightforward (“easy to get appointments”), though one long-term client disliked being told to call back at 8am to book. - Handling and communication: multiple reviews focus on staff being professional and friendly, with examples like putting nervous pets at ease and showing support after a pet’s passing. - Pricing is mentioned only generally in reviews (“very reasonably priced” / “very affordable”), without specific fees.

## Summary Goddard Veterinary Group Eastcote is part of the Goddard Veterinary Group (a multi-site veterinary group) and is **RCVS-accredited**. Based on the clinic’s stated facilities and what owners describe, it’s set up for **routine care plus in-house diagnostics and surgery** (on-site blood testing, X‑rays, and surgical procedures). The practice also acts as a **veterinary nurse training facility**. Owners frequently mention **vet Leonard by name**, including examples such as taking time in appointments (one review describes a vet spending *around an hour* with two cats) and handling nervous pets gently. Reviews also show mixed experiences with service consistency: one long-term client reports **incorrect records and unhelpful reception handling**, and another describes being **directed straight to the 24/7 emergency hospital** rather than receiving an on-the-spot assessment for an acute injury. ## Services From the practice website: - **Consultations** - **On-site diagnostics:** blood testing, X‑rays / diagnostic imaging - **Surgery** (general surgical procedures are listed) - **Dentistry** - **Neutering** - **Vaccinations** (including puppy/kitten vaccination course) - **Microchipping** - **Flea and worm treatment** - **Nurse clinics** - **Weight and diet advice** - **Wellness health screen** - **Free new pet health check** From reviews (examples of care actually described): - **Investigation leading to diagnosis** and **surgical removal of skin cancer tumours** (described as successful for a dog) Emergency/out-of-hours (as stated on the website): - **Urgent care outside practice hours is provided via a 24/7 emergency vet hospital (Mandeville Veterinary Hospital).** ## People - **Leonard (vet)**: repeatedly named in reviews. Owners describe him as reassuring and good with anxious pets (e.g., a dog that “hates the vet”), and one reviewer credits thorough investigations and surgery with a successful outcome for skin cancer tumours. - **Nurses and receptionist (unnamed in most reviews)**: some owners praise the team generally; one reviewer specifically reports a negative interaction at the practice when seeking urgent help and feeling brushed off, and another mentions reception not engaging with emails about record discrepancies. ## Reviews **Google rating: 4.8 stars from 119 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Strong loyalty over many years**, with several reviewers returning specifically to see **Leonard**. - **Time and handling:** examples include a vet spending extended time with new cat patients, and gentle handling that kept pets relaxed. - **Complex case example:** a reviewer describes thorough investigation leading to diagnosis and **removal of skin cancer tumours**. - **Service inconsistency reported:** one long-term client says service has changed, citing **incorrect records** and feeling **ignored by reception** despite email confirmation. - **Urgent presentation experience varies:** one reviewer describes being **refused even a quick look** for a suddenly swollen, painful foot and being told to go directly to the 24/7 emergency hospital instead.

## Summary Joel Veterinary Clinic is a small-animal practice established in 1996 and appears to be part of the CVS group (the clinic website and email domain are on `cvsvets.com`). It treats dogs, cats, and small pets such as rabbits, guinea pigs, and hamsters, and it offers both routine care (vaccinations, parasite control, microchipping) and more involved work (diagnostic imaging, surgery, and an orthopaedic surgery referral service). It’s also listed as a veterinary nurse training facility. From the latest reviews available to us, experiences are mixed: some owners describe notably compassionate end‑of‑life support (including euthanasia carried out in a car at the owner’s request, plus keepsakes like paw prints and a follow‑up handwritten card), while multiple others describe problems with front‑desk/admin processes (being turned away close to closing after being told to come in urgently, price misquoting, and a disputed debt/charges issue). ## Services Based on the clinic website summary and structured clinic data, services and capabilities mentioned include: - **Consultations** and routine check-ups, including **six‑month health checks** - **Vaccinations** and **parasite control** - **Microchipping** - **Neutering** - **Dentistry** - **Surgery**, including an **orthopaedic surgery referral service** - **Diagnostic tests and imaging**, with **X‑ray** and **ultrasound** listed as facilities - **Nurse clinics**, plus **blood pressure checks** - **Acupuncture** - **Grooming & nail clipping** - **Anal sac expression** - **Puppy parties** - **Pet travel documentation** - **Home visits** **Emergency care (as stated on the website):** - During normal opening hours, emergencies are handled by contacting the practice. - Out of hours, the clinic directs emergencies to **Goddards Mandeville Hospital**, described as providing a dedicated emergency service with full-time night staff. ## Pricing Only limited, review-based price information is available: - One reviewer reported a bill of **£220** for ongoing treatment including a bandage that came off within an hour. - Another reviewer described being pursued for an alleged **£58.52** debt years after leaving, and said invoice line items/charges were not clearly explained when requested. - Another reviewer described being **misquoted** on the cost of treatment more than once (no specific amounts stated), resulting in them leaving without treatment. ## People - **“Kim”** is mentioned by name in one review as someone who used to handle insurance claims; the reviewer said that after Kim left, their insurance claims were not being processed “like it before.” (No role is explicitly stated beyond this context.) ## Reviews **Google rating: 4.4 stars from 148 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **End-of-life care described in detail:** one long-term client reported euthanasia was done in the car as requested, with keepsakes (hair and paw prints) and a handwritten condolence card (plus seeds). - **Admin/reception problems affecting access to care:** one reviewer said they were told to come in urgently near closing time, then called minutes later and told not to come because the practice was closing; they also said they couldn’t be booked for the next morning because “the computer said no.” - **Billing/price communication issues:** reviewers describe being misquoted for treatment costs and, separately, being chased for an alleged outstanding balance years after leaving, with unclear invoice breakdowns and mentions of debt-collection threats. - **Perceived change in service/staffing:** several long-term clients say service has worsened compared with previous years, including complaints about rude interactions and dissatisfaction with outcomes of ongoing treatment.