Joel Veterinary Clinic

Joel Veterinary Clinic is a small-animal practice established in 1996 and appears to be part of the CVS group (the clinic website and email domain are on `cvsvets.com`). It treats dogs, cats, and small pets such as rabbits, guinea pigs, and hamsters, and it offers both routine care (vaccinations, parasite control, microchipping) and more involved work (diagnostic imaging, surgery, and an orthopaedic surgery referral service). It’s also listed as a veterinary nurse training facility.

Joel Veterinary Clinic is a small-animal practice established in 1996 and appears to be part of the CVS group (the clinic website and email domain are on cvsvets.com). It treats dogs, cats, and small pets such as rabbits, guinea pigs, and hamsters, and it offers both routine care (vaccinations, parasite control, microchipping) and more involved work (diagnostic imaging, surgery, and an orthopaedic surgery referral service). It’s also listed as a veterinary nurse training facility.

From the latest reviews available to us, experiences are mixed: some owners describe notably compassionate end‑of‑life support (including euthanasia carried out in a car at the owner’s request, plus keepsakes like paw prints and a follow‑up handwritten card), while multiple others describe problems with front‑desk/admin processes (being turned away close to closing after being told to come in urgently, price misquoting, and a disputed debt/charges issue).

Services

Based on the clinic website summary and structured clinic data, services and capabilities mentioned include

•Consultations and routine check-ups, including six‑month health checks
•Vaccinations and parasite control
•Microchipping
•Neutering
•Dentistry
•Surgery, including an orthopaedic surgery referral service
•Diagnostic tests and imaging, with X‑ray and ultrasound listed as facilities
•Nurse clinics, plus blood pressure checks
•Acupuncture
•Grooming & nail clipping
•Anal sac expression
•Puppy parties
•Pet travel documentation
•Home visits

Emergency care (as stated on the website)

•During normal opening hours, emergencies are handled by contacting the practice.
•Out of hours, the clinic directs emergencies to Goddards Mandeville Hospital, described as providing a dedicated emergency service with full-time night staff.

Pricing

Only limited, review-based price information is available

•One reviewer reported a bill of £220 for ongoing treatment including a bandage that came off within an hour.
•Another reviewer described being pursued for an alleged £58.52 debt years after leaving, and said invoice line items/charges were not clearly explained when requested.
•Another reviewer described being misquoted on the cost of treatment more than once (no specific amounts stated), resulting in them leaving without treatment.

People

•“Kim” is mentioned by name in one review as someone who used to handle insurance claims; the reviewer said that after Kim left, their insurance claims were not being processed “like it before.” (No role is explicitly stated beyond this context.)

Reviews

Google rating: 4.4 stars from 148 reviews.

•End-of-life care described in detail: one long-term client reported euthanasia was done in the car as requested, with keepsakes (hair and paw prints) and a handwritten condolence card (plus seeds).
•Admin/reception problems affecting access to care: one reviewer said they were told to come in urgently near closing time, then called minutes later and told not to come because the practice was closing; they also said they couldn’t be booked for the next morning because “the computer said no.”
•Billing/price communication issues: reviewers describe being misquoted for treatment costs and, separately, being chased for an alleged outstanding balance years after leaving, with unclear invoice breakdowns and mentions of debt-collection threats.
•Perceived change in service/staffing: several long-term clients say service has worsened compared with previous years, including complaints about rude interactions and dissatisfaction with outcomes of ongoing treatment.

Reviews for Joel Veterinary Clinic

Note: Showing the 5 most recent Google reviews out of 148 we track in total. Recent reviews may not be representative of overall sentiment.

Jo marks

2 months ago

The 2 stars are for the vets as they are excellent. The blanked out stars are for the way it's being managed. It's appalling. I was told to bring my cat on Friday evening as we thought his rib was protruding. It was 6.40pm and I was told to get there by 7pm. I had a call at 6.50pm telling me not to come as they were closing! The receptionist wouldn't even book me in for the next morning as 'the computer said no'. I then get a vm on Monday saying they are worried about my cart after seeing him in on Friday??? I am seriously looking at other options now. If it wasn't for the actual vets I would have left ages ago.

Milesh Patel

9 months ago

We left the practice is August 2022 and Joel Vets started chasing us for £58.52 supposed debt from March 2025. Almost 3 years later. Apparently we used some services which we had to pay for since the healthy pet club was cancelled when we left the practice. It’s almost impossible to go back and check our records and when we did request information relating to the appointments it’s still not clear what the various charges on the invoices were for. We’ve been left in a position where we had no choice but to pay because they were threatening to move forward with a debt collection process which could affect our credit history at a time we’re remortgaging. It would have been helpful to have been notified of any discrepancies at the time we left the practice but chasing us after nearly 3 years not only leaves a sour taste but just shows why we left in the fist place. The practice also failed to answer emails and instead sent another notice. I had to chase them to get them to finally respond, only to be told they’ll be moving forward with debt collection if we did not pay.

6 months ago

Rachie Ross

11 months ago

I have used Joel street for 16 yrs and they are amazing . Have had to put my beloved totem down and they did it in the car as I asked for , with hair and paw prints and such love . Just received hand written card and seeds for the garden - couldn’t not have wished for me tenderness xx

Humi Khan

a year ago

Disappointed to say that I also have had many disappointing interactions with Joel Vet Clinic over the past year. The team nor service are anywhere near the service level to what I received 3 and a half years ago whrn i first joined. Several rude vets and reception not helpful. Probably best to go elsewhere if considering this practice.

Sandra Freeth

Really unhappy with Joel Farm Vets I have taken my dogs over the past 25 years there and never had a problem all staff where 100% amazing - but unfortunately recently with what appears with new staff; vets my experience has been absolutely awful and I am thinking of moving vets - our dogs ongoing treatment has been expensive and awful after 3 weeks appointments she is worse than she was before - for example they dressed her with a bandage tonight at 555 pm and after an hour it fell off and that’s with a bill of £220 so far! Also we are not receiving our insurance money since Kim left the surgery whoever has taken over seems to be not putting through the claims like it before. Will be calling them AGSIN tomorrow

Michaela O'Hara

Really unhappy with the service I have received from Joel st vets the last few times. I have always used them for many years and always found them to be amazing, apart from the last two occasions. I called to confirm a price before proceeding with treatment for my dog and twice I have been misquoted. Called to confirm the price before my appointment as last time I was met with an unexpectedly higher amount than previous quoted on the phone. This time I made sure I confirmed the price before my appointment. Was told by the receptionist she would call me back to confirm the price. 3 days later and still no call, so I call back to be advised again she would need to check and call me back. This time I get a call to confirm the full amount for all treatment plus the consultation. Then today before treatment is carried out I wanted to double check it’s the same amount and unbelievably they have misquoted me again! I had the leave without treatment yet again. What an absolute shambles and terrible customer service. Now my pet has to wait to be seen by a different vet who are quoting a much more reasonable price and putting it in writing. Very disappointed after using Joel street vets for over 8 years.

Matthew Bulat

7 years ago

Very helpful staff. Never had any issues with them they take their job very seriously, I always get some advice regarding my pet. If you drive there is parking outside of the clinic. It is close to Northwood hill station, and 282 bus stop is just opposite of the clinic.