Goddard Veterinary Group Plaistow

- Kind, caring staff is the most consistent theme, with owners describing the team as friendly, compassionate and good at reassuring both pets and owners. - Cat care stands out strongly, including kitten vaccinations, annual boosters, neutering, dental work and handling nervous or difficult cats with patience. - Communication and access are often praised, including quick appointment availability and helpful follow-up through WhatsApp, although waiting times appear mixed, with reports ranging from being seen within minutes to waits of more than 30 minutes.

Goddard Veterinary Group Plaistow is a Newham practice within the VetPartners group. It offers routine vet and nurse appointments, preventive care, neutering, dentistry and diagnostic imaging, with out-of-hours emergencies directed to Wanstead Veterinary Hospital. Recent feedback is largely positive about the team’s care for cats and dogs, though a small number of reviews describe communication and handling concerns.

Services

•Routine appointments and preventive care: Vet and nurse consultations, a free new pet health check, vaccinations, flea and worm treatment, microchipping, and weight and diet advice.
•Surgery and procedures: Neutering is a regular part of the practice’s work, with reviews mentioning both cat neutering and a dog spay. Owners also mention smooth recovery support and follow-up help after procedures.
•Dentistry and diagnostics: Dentistry is listed by the practice, and one owner describes extensive dental treatment with two follow-up checks to monitor healing. Diagnostic imaging including X-ray is available, alongside blood testing and wellness health screens.
•Handling and support for nervous pets: Reviews particularly highlight cat care, including calming blankets for stressed cats and patient support with weight management.
•Follow-up and emergency arrangements: Owners mention helpful responses to queries through the practice’s WhatsApp service. For emergencies outside opening hours, the practice directs clients to Wanstead Veterinary Hospital, which provides 24/7 cover.

Pricing

No published pricing information is currently available for this clinic.

People

Recent reviews mention a vet named Ángel Martin Fernandez in one strongly negative account. Other feedback praises a female vet for taking time to explain things clearly, and a vet nurse who is described as especially caring and helpful. Across reviews, the wider team of receptionists, nurses and vets is often described as friendly, kind and supportive.

Reviews

Google reviews average 4.5/5 from 315 reviews. Recent feedback is mostly positive, with a few negative experiences mixed in.

•Kind, caring staff is the most consistent theme, with owners describing the team as friendly, compassionate and good at reassuring both pets and owners.
•Cat care stands out strongly, including kitten vaccinations, annual boosters, neutering, dental work and handling nervous or difficult cats with patience.
•Communication and access are often praised, including quick appointment availability and helpful follow-up through WhatsApp, although waiting times appear mixed, with reports ranging from being seen within minutes to waits of more than 30 minutes.
•A smaller number of reviews report poor communication or a dismissive manner, including one complaint about handling during a cat consultation, but these sit alongside many more positive comments about professionalism and empathy, including thoughtful bereavement support after a pet’s death.

Reviews for Goddard Veterinary Group Plaistow

Note: Showing the 10 most recent Google reviews out of 315 we track in total. Recent reviews may not be representative of overall sentiment.

Katelan Bowler

1 month ago

I am extremely disappointed about my visit today. I have always gone to Vets4pets, and they have always exceeded my expectations, being so attentive to me and my cat. But decided to try Goddards as they are known to be a reputable company. So disappointed by their veterinarian Ángel Martin Fernandez. He didn’t even ask how me and my cat was, didn’t show any interest to my cat when we walked in, and simply said “what have you come for today” in a dismissive manner. When getting my cat out he pushed her from her lower back, which of course my cat isn’t going to like. Then he said “I cannot see her she is too aggressive”, fair enough she was hissing, but only when he tried to push her out, which of course no cat would like. My cat has never had an initial reaction with a vet like that before, his behaviour and demeanour put my cat on edge! The way he addressed me was horrible, constantly pointing out negatives rather than asking me any questions. I wouldn’t recommend him at all and I will never take my cat here again! Never in my life have I experienced such rudeness, Vets4pets’s have always been so kind, caring and attentive and I will be going back to them!

lisa stewart

2 months ago

We have registered our dog at Plaistow surgery and so far we’re extremely happy with all the services. The team are lovely and take great care of our dog. We recently had her spayed and they have been great in responding to any queries we had via WhatsApp service. Would highly recommend.

James Calderwood

3 months ago

Very friendly amazing vets and staff I’d definitely recommend this vets

Anne Sak

I wasn’t sure at first as I’ve had bad experiences at past vets and my last vet before a house move set the bar very high, but now can confirm this is a very good vet for cats! The staff here are very helpful via WhatsApp, the cat calming blankets are good (sprayed with Feliway? I always spray my carrier with it anyway), the vet is friendly and the nurse is simply fantastic — she is the primary reason for this review! So caring and helpful, didn’t judge my boy and scold me for him being fat, and I am confident we will get him to a healthy weight with their help. The monthly pet plan is worth it — you are fully covered for flea and worm meds and a few check ups a year included. I also have FirstVet included with my insurance so all in all my cat has everything he needs. Waiting times vary. Last time I was seen within 5 minutes of my appointment. Today I waited >30 minutes, not great when your pet doesn’t want to be there! Parking is fine on adjacent roads with permit.

Hs

My cat was neutered here and it went smoothly. My cat was also vaccinated as a kitten and we come yearly to do his annual vaccination. I was able to get an appointment for my cat very quickly.

Ricky Ramessar

4 months ago

Thank you for being so kind and caring

Andy Bailey

The staff are super friendly and their care for the animals is excellent. Highly recommended.

Christine Hampton

Have used Goddard veterinary plaistow since 1993 and happy with them , they care for the animals and are very friendly.

Marilena Stanoievici

6 months ago

🌟 5 Stars – Truly Caring and Compassionate Team I want to say a heartfelt thank you to the team at Goddard’s Plaistow for their kindness and compassion during such a difficult time. Our beloved Cookie recently passed away, and the care and empathy we received meant so much to our family. They not only looked after Cookie with love and professionalism throughout his life, but also made a beautiful and touching gesture after his passing — sending us a heartfelt sympathy card and a little paw-shaped plantable token in his memory. The words in the card were so thoughtful and showed how much they genuinely care about the animals they treat and the families behind them. Thank you, Goddard’s Plaistow team, for going above and beyond. Your compassion and thoughtfulness have brought us great comfort. We’ll always be grateful for the way you cared for Cookie. ❤️🐾

Rajwinder

7 months ago

Fast appointment availability. The female vet was very friendly and answered all of my questions whilst smiling the whole time. She took her time explaining everything and attended to all my queries. The vet nurse was amazing too with helping the vet.