Companion Care (Beckton) Ltd T/A Vets4Pets – Vets in Newham
Clinic Overview
Companion Care (Beckton) Ltd is part of the Vets4Pets group and offers in-house diagnostics and surgical facilities, including an in-house laboratory, digital X-ray, ultrasound, an operating theatre, a hospital ward and an isolation unit. The practice also lists Veterinary Nurse Training. Out-of-hours emergencies are handled by Veteris Emergency Vet Service.
Services
- •Diagnostics and monitoring: in-house biochemistry and haematology testing, blood pressure monitoring, digital X-ray and ultrasound.
- •Surgery and procedures: dentistry, soft tissue surgery and orthopaedics, with an operating theatre on site.
- •Inpatient and support facilities: hospital ward, isolation unit and pharmacy.
- •Examples mentioned by pet owners: dental treatment including multiple tooth removals, ear flush procedures, eye treatment, X-rays, antibiotics, fluids and bandaging. One recent reviewer also mentioned getting a same-day appointment for a nervous senior cat.
Pricing
A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Reviews, however, often describe the practice as expensive, with some owners unhappy about charges, rising estimates and bills they felt were higher than expected.
People
- •Kate Harrison: described by reviewers as the head vet; feedback about her manner and communication is mixed, with several critical comments.
- •Daniel: a vet praised by one owner for explaining their dog's condition clearly and even drawing a diagram.
- •Charlotte: praised for being kind, helpful and listening carefully during a same-day appointment.
- •Jess: described by a reviewer as lovely, understanding and caring.
Reviews
Google shows 3.8 stars from 590 reviews. Recent feedback is mostly negative, although a few newer reviews praise individual staff and say the clinic was caring and helpful.
- •Positive experiences: several recent reviewers were happy with the care they received, especially mentioning Charlotte, Jess and Daniel for kindness, clear explanations and a helpful manner.
- •Waiting times and organisation: multiple owners describe long delays, overbooked appointments and poor updates from reception while waiting.
- •Phone access and communication: some reviewers report difficulty getting through by phone, calls being disconnected and generally weak communication.
- •Pricing and treatment concerns: several owners call the clinic expensive, including complaints about estimates increasing during treatment. Some reviews also make serious complaints about communication around procedures and dissatisfaction with clinical decisions or outcomes.
