Companion Care (Beckton) Ltd T/A Vets4Pets

Companion Care (Beckton) Ltd is part of the Vets4Pets group and has in-house diagnostics and surgical facilities, including an in-house laboratory, digital X-ray, ultrasound, an operating theatre, a hospital ward and an isolation unit. The practice also lists Veterinary Nurse Training. Recent feedback raises repeated concerns about waiting times, phone access, communication and some serious treatment-related complaints.

Services

•Diagnostics and monitoring: in-house biochemistry and haematology testing, blood pressure monitoring, digital X-ray and ultrasound.
•Dentistry and surgery: dentistry, soft tissue surgery and orthopaedics, with an operating theatre listed.
•Inpatient care and support services: hospital ward, isolation unit and pharmacy.
•Examples mentioned by owners: recent reviews refer to dental work including multiple tooth removals, an ear flush procedure, eye treatment, X-rays, antibiotics, fluids and bandaging.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Recent reviews, however, often describe the practice as expensive, with some owners unhappy about charges, rising estimates and bills they felt were higher than expected.

People

•Kate Harrison: described in reviews as the head vet. Several recent reviews criticise her communication style and manner during consultations.
•Daniel: one recent reviewer praised him highly for explaining their dog's condition clearly and even drawing a diagram.

Reviews

Google shows 3.8 stars from 546 reviews. Recent written feedback is mostly negative, with a single strongly positive mention for one vet.

•Waiting times and organisation: several owners describe overbooked appointments, very long waits and poor communication from reception about delays.
•Phone and booking issues: reviewers report difficulty getting through by phone, calls being disconnected, and online appointment requests being declined without alternative slots.
•Pricing concerns: multiple reviews call the clinic expensive, and one owner says an ear flush estimate rose from about £360 to nearly £700 by the end of treatment.
•Communication and clinical concerns: several reviews describe rude or dismissive interactions, and some owners make serious allegations about poor treatment decisions or unhappy outcomes after dental or illness-related care.

Reviews for Companion Care (Beckton) Ltd T/A Vets4Pets

Note: Showing the 10 most recent Google reviews out of 546 we track in total. Recent reviews may not be representative of overall sentiment.

thea

1 month ago

not a great experience. i was here since 10 in the morning until 5pm. they didnt tell me until 1pm that i shouldve gone home. the vet told me the ear flush procedure would take about 2 hours max. but no! i stayed until 5. another thing, when i went for the consultation, they told me an estimate of the price (£360) INCLUDING medication. next day i went for the actual procedure, when the vet came out he told me ANOTHER price. it went up to £478. THEN, the vet called me again and said it will go up to 661. and finally the actual price was almost 700 pounds. suuuper professional guys..!! last thing, when my dog came out of the procedure, obviously he was in there for quite a while. he smelt very weird. not like what he smelt like when i brought him. he smelt like genuine dog. NOT in a good way. clearly, they do not clean the cages they keep the dogs in before procedure! i am telling you guys, this smell was REALLY bad. i cannot believe how unhygienic they place really is. the least you couldve done was CLEAN THE CAGES. probably the worse vet you could go to. do not come here!!!!!

Farah

2 months ago

My cat was brewing an infection, as a nurse, I was pushing the vets for antibiotics. The vet declined and made him come back everyday for 3 days for just fluids and one set of bloods. All this costed nearly £1k. Finally asked for antibiotics and he was back to baseline within 4 days… they overcharge and squeeze money out of you

Shahanoor Patel

Over priced for eye treatment please avoid.

CPO UK

Medicine and vet very expensive , seems there are no competitors so they charge you whatever they want

risethefyrd

Daniel the vet is an absolute legend he explained everything perfectly he even drew a diagram. Couldn’t be happier with the service provided, hopefully it helps my dog buster back to full health.

James Rock

3 months ago

The head vet (Kate Harrison) is sarcastic and cold. She does not possess any people skills and she's not great with pets either. If you ask her what she in her professional opinion thinks caused an eye ulcer for example chances are all you'll get is a sarcastic response. She is unable to contain her anger in front of people in the waiting room. I cannot in good conscience recommend this practice.

Husain B

4 months ago

Anjali M

I’m disappointed with my recent experience at this vet clinic. They seem completely unorganised and consistently overbook appointments far beyond the slots they have available. Even when you book a specific time, you end up waiting well over the agreed appointment window, sometimes for hours, with no clear updates or explanations. The reception team also doesn’t appear to be on top of things. Communication is poor, and there’s little effort to manage the backlog or keep clients informed. For a place that handles pets’ health and wellbeing, I expected a much more professional and efficient service.

Luke Huckstepp

5 months ago

Phoned for ages, eventually answered and then hung up. Didn't call me back and didn't answer when I called again

schmuckley

My cat died here after dental surgery. My cat was admitted at 9am and surgery did not take place until after 4pm (after fasting since the previous night). Surgery was rushed as they were closing at 7am and there was no way they could have performed the operation safely or removed that many teeth in such a short space of time. At no point did they tell me what the surgery would entail. Told me my cat had been slow to come out of anaesthesia (which they denied later). My cat was not given enough time to recover before being sent home. She died a few minutes after leaving the surgery. Told it was my fault as I signed the consent form. Keep your pets away from this practice at all costs.