Dog & Cat Vets in Newham

## Summary Goddard Veterinary Group Plaistow is part of the Goddard Veterinary Group (a multi-site practice). The website lists routine appointments plus diagnostics (including X‑ray and blood testing), and reviews most often describe cat care—neutering, annual vaccinations, and dental work—with a few practical touches for nervous pets (cat-calming blankets are mentioned). Owners also describe follow-up after procedures (e.g., two check-ups after dental work) and say they’ve been fitted in quickly for appointments, including an urgent same-day visit in one case. One recent negative review conflicts with the mainly positive feedback, alleging the practice prioritised income and that their cat was no longer welcome after a communication dispute. ## Services - Vet and nurse appointments (listed on the website; also reflected in reviews mentioning both vets and vet nurses). - Free new pet health check (website). - Preventive care: - Vaccinations (website; reviews mention kitten vaccinations and yearly annual boosters). - Flea and worm treatment (website; one review mentions being “fully covered” for flea and worm meds via a monthly plan). - Microchipping (website). - Weight and diet advice (website; one review describes supportive help with a cat’s weight without judgement). - Neutering (website; multiple reviews describe cat neutering and recovery). - Dentistry (website; one review describes “extensive dental work” with follow-up check-ups). - Diagnostics: - X-ray / diagnostic imaging (website; X-ray and blood testing listed as facilities). - Wellness health screen (website). - Emergency/out-of-hours: the website says emergencies outside practice hours are handled through Wanstead Veterinary Hospital (24/7). ## Pricing - Monthly pet plan: one reviewer says it includes flea and worm medication and “a few check ups a year” (no price stated). ## People - Vets and vet nurses are repeatedly mentioned as working together during appointments. In reviews, owners describe: - A “female vet” who took time to explain and answered questions thoroughly. - A vet nurse described as “amazing” and “fantastic,” including a specific example of supporting an owner with a cat’s weight without judgement. - Practice team gestures after a pet’s death are noted in one review (a sympathy card and a paw-shaped plantable token). ## Reviews **4.5 stars from 312 reviews.** Themes below are drawn from the latest written reviews available to us. - Cat care comes up frequently, including neutering, annual vaccinations, and dentistry; one owner describes “extensive dental work” with two follow-up check-ups to confirm healing. - Handling of stressed or difficult cats is specifically praised (calming blankets mentioned; one owner felt their cat became easier to handle on a later visit after building trust). - Appointment access is often described as quick, including being fitted in for an urgent visit; however, waiting time is inconsistent (one report of being seen within 5 minutes vs another wait of over 30 minutes). - Bereavement support is mentioned in detail (sympathy card and memorial token). - One recent review alleges poor communication, a dismissive attitude, and feeling the practice prioritised income; this conflicts with the many reviews praising kindness and professionalism.

## Summary Every Tail Vets Stratford describes itself as a modern practice offering **same- or next-day appointments**. The website highlights **diagnostics & imaging, surgery, dental care, a pharmacy, wellness/preventative care, and virtual/ongoing support**. Reviews frequently mention **vaccinations with a check-up**, clear explanations during consults, and small touches aimed at reducing stress (for example, **treats used to help dogs stay calm**, and some owners leaving with **free treats**). Pricing feedback is mixed: several reviewers call prices “reasonable,” while one review reports being charged **£60 for antibiotic eye drops** they believed should cost around **£10**. ## Services From the clinic website and recent reviews, owners mention: - **Same- or next-day appointments** (website). - **Diagnostics & imaging** (website). - **Surgery** (website). - **Dental care** (website); one reviewer specifically mentions receiving guidance on **dental care** for their dog. - **Pharmacy** (website); one review references purchasing **antibiotic eye drops**. - **Wellness & preventative care** (website), including **vaccinations** and **check-ups** (reviews). - **Virtual & ongoing support** (website). ## Pricing Only explicit pricing details mentioned in the available reviews: - One reviewer reports being charged **£60 for antibiotic eye drops**, stating they could have bought a similar product for **about £10** without a prescription. - A reviewer with a **one-year membership** says it provides **unlimited access to general consultations** (no price stated). - Another reviewer recommends a “care club” because “a lot is included” and it can “cut down costs” (no price stated). ## People - **Dr Lauren** (role not stated): thanked for **clear, professional guidance on nutrition and dental care**, particularly helpful for a dog with a sensitive digestive system. - **Lucinda** (role not stated): praised for **nail clipping**, described as **kind and gentle** with the pet. - Unnamed vets and reception staff are repeatedly described as explaining things clearly and helping pets feel comfortable (for example, using treats to ease nerves). ## Reviews **Google rating: 4.9 stars from 89 reviews.** Themes below are drawn from the latest written reviews available to us. - **Clear communication:** multiple owners say the vet(s) explained things “very clearly” and answered questions (including first-time puppy owners with “minor” questions). - **Preventative visits done calmly:** several reviews describe **vaccinations plus a check-up**, with pets staying unusually relaxed (including a cat who “usually fights with vets”). - **Efforts to reduce stress:** owners mention **treats** in the clinic helping dogs feel calm; some report leaving with **free treats**. - **Pricing is a point of disagreement:** many reviewers describe prices as “reasonable,” while one review calls pricing “outrageous” and cites **£60 eye drops** as an example.

## Summary Goddard Veterinary Group West Ham is part of the Goddard Veterinary Group and is **RCVS accredited**. The practice describes on‑site capability for **blood testing, x‑rays and operations**, and it also operates as a **Veterinary Nurse Training** facility. For emergencies, the website states care is provided via their **Wanstead Veterinary Hospital (24/7, 365 days a year)**. From recent reviews, owners most often mention **clear explanations around procedures (including neutering)** and detailed support during recovery (including **post‑op guidance and support in the first few days after surgery**). There are also recurring negatives around **communication** and one report of a **delay returning ashes after cremation**, plus a complaint about how a call was handled close to closing. ## Services Services and facilities mentioned on the clinic website: - **Vet and nurse appointments** - **Neutering** - **Dentistry** - **Diagnostic imaging**, including **x‑ray** - **Blood testing** - **Flea and worm treatment** - **Microchipping** - **Vaccinations** - **Weight and diet advice** - **Wellness health screen** - **Operations** (the site states operations can be performed on site) Services mentioned in reviews: - **Neutering** (owners describe the process being explained clearly and cats being handled gently) - Treatment for a **cat skin condition** (owner credits Dr Judy‑Ann and team with persistence and improvement) - **Entropion surgery** (eye surgery on both eyes), including step‑by‑step consultation and post‑surgery care explanations - **Cremation/ashes return** (one owner reports waiting three weeks for ashes despite paying “a huge amount of money”) Emergency care (as stated on the website): - Emergency care is provided through **Wanstead Veterinary Hospital**, open **24/7, 365 days a year**. ## People - **Dr Judy‑Ann** (vet; named in reviews): praised for persistence with a difficult **skin condition** case and for “not giving up,” resulting in the cat becoming comfortable again. - **Angel Femandez** (vet; named in reviews): described as **quick but informative**, and gentle in handling pets. - **Clair & Emma** (staff; roles not stated): described as **very friendly** by an owner who was otherwise unhappy about delays and cost. ## Reviews **Google rating: 4.4 stars from 308 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Successful procedures with clear explanations:** neutering and vaccinations are described as well explained; one owner highlights a stress‑prone cat recovering well. - **More complex surgery with close post‑op support:** an owner reports **entropion surgery** on both eyes with steps explained and support during the hardest early recovery period. - **Communication is inconsistent:** some owners describe interactions as straightforward and informative, while others explicitly report **poor communication**. - **Cost/value concerns and aftercare delays:** one review calls the clinic “very expensive” and reports **waiting three weeks for ashes** to be returned after paying a large amount. - **Front-desk interaction complaint:** one recent reviewer describes a negative experience when calling close to closing time.

## Summary Celia Hammond Animal Trust is a charity-run cat rescue that also provides routine veterinary procedures, and it’s listed as a **Veterinary Nurse Training facility**. Recent reviews focus heavily on **cat adoption** alongside **neutering/spaying, microchipping, and vaccinations**, with multiple owners describing smooth same-day procedures and straightforward recovery guidance. Concrete examples owners mention include: - Cats/kittens being **neutered/spayed, microchipped and vaccinated** as part of their care. - **Special requests** being handled (one owner asked for their kittens’ claws to be trimmed alongside microchipping/neutering). - A **thorough adoption process**, including a **home visit** and checks of home “catproofing,” which some reviewers say reassured them about safety. - Staff providing **post-op recovery suggestions** after spaying. ## Services Services and capabilities mentioned in the available information and reviews include: - **Cat adoption/rehoming**, including an application process and a **home visit** as part of suitability checks (described in detail by one adopter). - **Neutering/spaying** for cats/kittens. - **Microchipping**. - **Vaccinations**. - **Health checks** for cats being adopted (described by a reviewer as part of what each cat receives before going home). - **Nail/claw trimming** (done on request alongside other procedures). - **Veterinary Nurse Training facility** (listed service/specialisation). - **Pet insurance inclusion with adoption**: one reviewer says they were provided **1 month of free Petplan insurance** when adopting. ## People - **Colette**: mentioned by name in a review as being part of the team supporting adopters; the reviewer describes the process as thorough, with careful checks that the home setup was suitable for the cat. - **Celia**: one adopter describes Celia coming out personally to thank them for adopting. - **Reception staff/volunteers**: one reviewer specifically mentions an “older lady at reception” being helpful and approachable during a visit for microchipping and neutering. ## Reviews **Google rating: 4.4 stars from 1,076 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Routine cat procedures reported as going smoothly**, including spaying/neutering, vaccinations and microchipping; owners describe cats returning home calm and recovering well. - **Adoption experience is described as structured and safety-focused**, including a home visit and checks that the environment is appropriate for the cat. - **Practical aftercare guidance** is mentioned (recovery suggestions after spaying). - **Costs are referenced as low/minimum by some reviewers**, but no specific prices are provided. - Several reviews emphasise **friendly, helpful staff and volunteers**, with specific mentions of reception being approachable and the team being dedicated to the cats in their care.

## Summary A locally owned practice operating under the Vets4Pets brand, set up with in-house diagnostics and surgical facilities (including an in-house laboratory, digital X‑ray, ultrasound, an operating theatre, and a hospital ward). The practice also lists Veterinary Nurse Training. In the latest written reviews available to us, multiple owners describe operational and communication problems (overbooked appointments with long waits; difficulty getting through by phone), and several reviews allege serious clinical concerns (including a pet death shortly after dental surgery and a claimed misdiagnosis after X‑ray). Out-of-hours emergencies are stated on the website to be covered by Veteris Emergency Vet Service. ## Services From the clinic website summary: - In-house laboratory testing: biochemistry and haematology - Blood pressure monitoring - Diagnostic imaging: digital X‑ray and ultrasound - Dentistry - Surgery: soft tissue surgery and orthopaedics (operating theatre listed) - Inpatient facilities: hospital ward and isolation unit - Pharmacy From the latest reviews: - Dental surgery involving multiple tooth removals is described by one owner. - X‑ray used as part of diagnosis for respiratory distress in a kitten (the owner later reports a second opinion suggested a heart condition instead). - Basic treatments mentioned include antibiotics and applying a bandage. Emergency/out-of-hours (as stated on the website): - When the clinic is closed, emergency care is covered by **Veteris Emergency Vet Service**. ## People - **Kate Harrison (described as the head vet in a review)**: multiple recent reviews describe her communication style negatively, including being “sarcastic and cold,” being rude during consultations, and making an owner feel judged when they questioned a high price. One review also alleges she did not explain what a dental surgery would entail. ## Reviews **3.8 stars from 540 reviews.** Themes below are drawn from the latest written reviews available to us. - **Appointment management and waiting**: repeated reports of heavy overbooking, long waits “sometimes for hours,” and limited/no updates from reception about delays. - **Phone and booking issues**: reports of long waits on hold, calls being answered then hung up, and online appointment requests being declined without offering alternative slots. - **Communication and bedside manner complaints**: several reviews describe staff (including one named vet) as rude, sarcastic, or dismissive when owners asked questions. - **Serious clinical allegations and outcomes**: multiple owners report losing pets after treatment and attribute this to the practice—examples include a cat dying minutes after being sent home following dental surgery, and a kitten later put to sleep after an initial X‑ray-based diagnosis that the owner says was later contradicted by a second opinion. - **Emergency triage dissatisfaction**: one reviewer says they were told a very weak stray cat was “not an emergency enough” and were asked to call another line.