Ilford PDSA Pet Clinic

Ilford PDSA Pet Clinic is part of PDSA (a charity provider) and is described on its website as offering free and low‑cost veterinary care to pets in need. Reviews suggest it frequently handles cats with acute illness and end‑of‑life situations: one owner describes hours on a drip plus blood tests for a senior cat with kidney failure, and another mentions a cat brought in for breathing difficulties. Experiences around euthanasia are mixed—several reviews describe empathetic support on “the hardest day,” while one recent 1‑star review reports a rushed, distressing process and a mismatch with what the owner expected from information “stated online.”

Services

•Free and low‑cost veterinary care for pets in need (stated on the clinic website).
•Veterinary nurse training facility (structured clinic data).
•Vaccinations (a cat “wasn’t fussed at all with the vaccination he had”).
•Inpatient/supportive care for unwell pets, including being “put on a drip for hours” (reviewed experience).
•Blood tests (mentioned during investigation of kidney failure).
•Assessment and care for breathing difficulties (cat brought in with breathing problems).
•Euthanasia/put to sleep (multiple reviews mention this; experiences reported as both compassionate and, in one case, distressing).

People

•Petros (vet): described by one owner as taking time to listen to concerns and explaining things calmly and clearly; associated with ongoing care for a cat who had been “in and out.”
•Peter (vet): mentioned in multiple reviews for supportive communication and help with a kitten; also described as kind and polite during repeat visits.
•Alison and Shaynie (reception): credited in one review with being consistently welcoming and helpful when the owner called or visited.

Reviews

Google rating: 4.6 stars from 1028 reviews.

•Clear explanations and not feeling rushed, even when busy: one owner notes the clinic was busy but staff explained everything and they “wasn’t rushed at all.”
•Support for seriously ill cats: examples include a senior cat receiving hours on a drip plus blood tests, and another cat seen for breathing difficulties.
•End‑of‑life care is a point of both praise and complaint: some owners describe vets as “kind…empathetic” during euthanasia; one recent review reports a distressing experience, including the pet being taken away just before euthanasia and the owner feeling there was no proper chance to say goodbye.
•Clinic environment mentioned positively: one review notes the place felt “clean and safe and secure for the pets.”

Reviews for Ilford PDSA Pet Clinic

Note: Showing the 5 most recent Google reviews out of 1028 we track in total. Recent reviews may not be representative of overall sentiment.

Jamie

in the last week

I would not recommend this practice for euthanasia. My experience was extremely distressing and lacked compassion. The procedure did not match what was stated online, as there was no injection to calm my pet, which appeared to cause him pain. He was taken away moments before euthanasia, leaving me no proper chance to say goodbye. A staff member also made an inappropriate comment regarding my mother’s absence, despite her being unwell. The process felt rushed and impersonal, with little sensitivity shown during an incredibly emotional time. I deeply regret not choosing a private service with greater care and compassion.

Debbie Button

2 weeks ago

It was busy as expected ,but from reception to the vets ,they was polite, and explained everything and we wasn't rushed at all,even tho the vet was running behind, thank you for all the care you showed us ,and our cat Tom was fussed at all with the vaccination he had.

Sabrina Prince

a month ago

Polite, friendly and professional. Excellent care by all staff.

ANGHELINA DENISA

Mike

We visited the Dickin medal cemetery, although it had a lottery grant to bring it up to scratch it looked a bit neglected again.

OldManJimmy10

3 weeks ago

Took my cat to Billy to PDSA as he was very poorly. He was 19 years old. They put him on a drip for hours and done blood tests but his kidneys were failing. Unfortunately he was put down but the care and attention PDSA provided was second to none. Thank you

z s

I cannot thank the team enough for the care and support they’ve given me and my cat. Petros has been absolutely wonderful he’s not only a highly skilled vet, but also one of the most caring and patient people I’ve ever met. He always takes the time to really listen to every concern I’ve had about my cat and explains everything in such a calm, polite, and reassuring way. The treatment and attention he provides are outstanding, and it’s clear he genuinely cares. Honestly, he deserves the very best recognition Peter has also been fantastic. Since my cat has been in and out, he’s been so supportive and always kind and polite, which makes such a difference when you’re worried about your pet And I can’t forget Alison and Shaynie at reception – they are both so lovely and helpful. Every time I’ve called or come in, they’ve been welcoming, friendly, and always willing to go above and beyond Truly an amazing team I’m so grateful for all of them

Mr. H

Here's a shoutout to Peter, the vet who's an absolute saint! Thanks for the great service and support you gave our kitten. You're the best, Peter!

Gillian Brown

4 months ago

The hardest day of my life, but the vet was absolutely amazing, kind caring empathetic, thankyou though I'm heartbroken, !

Bhargavi Bhaskaran

7 months ago

Brought my cat who had breathing difficulties. Thry looked after her very well The staff were very helpful,allayed our anxiety and friendly. Place was clean and safe and secure for the pets.