Goddard Veterinary Group Fremantle Road Barkingside

Goddard Veterinary Group Fremantle Road Barkingside is part of the Goddard Veterinary Group (a multi-branch practice) and is set up for routine care plus in-house diagnostics and surgery (the website mentions on-site blood testing, X‑rays and operations). For out-of-hours emergencies, the practice states it refers clients to Wanstead Veterinary Hospital (open 24/7, 365 days a year).

Recent reviews give mixed decision-relevant signals: some owners describe smooth surgical outcomes and feeling kept informed throughout an operation, while others report problems with pricing transparency (including end-of-life care quotes that didn’t add up) and abrupt telephone manner.

Services

Based on the clinic website summary and the latest reviews, services and capabilities mentioned include

•Consultations (vet and nurse appointments are referenced on the website)
•Surgery/operations (owners mention a pet operation with a good recovery)
•Dentistry
•Neutering
•Vaccinations (including a puppy/kitten vaccination course)
•Microchipping
•Parasite control (flea and worm treatment)
•Weight and diet advice
•Nurse clinics
•Diagnostics: blood testing, diagnostic imaging and X‑ray
•Wellness health screen
•Free new pet health check (website)
•Healthcare plan: “ProActive Pets” (website; also discussed in reviews, with one owner alleging difficulty using what’s included)

Emergency/out-of-hours: the practice states that emergencies or pets unwell outside practice hours are referred to Wanstead Veterinary Hospital (24/7, 365 days).

Pricing

Only specific prices were mentioned in reviews, and one owner disputes the clarity of these figures

•Euthanasia enquiry: quoted £134 + £94 (= £228), but the caller says they were then told the total would be “around £300” with “additional/hidden costs” not clearly explained.

People

•Dr Poppy (vet) – mentioned by name as “amazing” by an owner who also valued being offered alternatives to fit their budget.
•Alexandra (receptionist) – praised for being “incredibly informative,” answering questions in detail and not rushing visits.
•Not all feedback is positive about front-desk/phone interactions: two separate 1‑star reviews describe an abrupt or dismissive tone on the phone (one of these reviewers notes they had called the wrong branch).

Reviews

Google rating: 4.4 stars from 117 reviews.

•Surgery experience and communication: one owner reports an operation went smoothly, with the team keeping them informed and reassured, and a strong recovery afterwards.
•Pricing and transparency concerns (conflicting experiences): one owner calls out unclear add-on fees (especially around end-of-life care). Another owner says prices were “reasonable” and that the team offered budget-fitting alternatives.
•Healthcare plan frustration: one reviewer alleges they paid monthly but were asked to pay again or book what they felt was an unnecessary health check to access plan benefits.
•Phone manner: some reports of rude/abrupt telephone interactions, contrasting with other feedback describing friendly, welcoming service.

Reviews for Goddard Veterinary Group Fremantle Road Barkingside

Note: Showing the 5 most recent Google reviews out of 117 we track in total. Recent reviews may not be representative of overall sentiment.

Dilip sathiyanathan

3 weeks ago

This practice has serious issues with transparency, pricing, and basic professionalism. I called about putting my dog to sleep and was met with a rude, cold, and dismissive attitude. There was no empathy at all, despite the nature of the call. I was quoted £134 plus £94, which is £228, yet I was then told the total would be around £300. When I questioned this, I was vaguely told there were “additional” or “hidden” costs, but no one could clearly explain what they were or why the numbers didn’t add up. The lack of clarity was shocking. Worse, this is not a one-off. I have been overcharged here before, again with extra fees that were not explained upfront. Only after treatment do these costs suddenly appear. This feels misleading at best and exploitative at worst, especially when clients are emotionally vulnerable. When dealing with end-of-life care, people deserve honesty, compassion, and clear pricing. This practice repeatedly delivers none of that. Based on my experiences, I would strongly advise others to be extremely cautious or go elsewhere.

Sophia Hma

5 months ago

Emily Emily

6 months ago

Outstanding Care and Professionalism! I’m incredibly happy with the service at Goddard vet in Barkingside. My pet recently had an operation, and I couldn’t believe how smoothly everything went. The procedure was done so professionally – you can’t even see a mark on her body! The vet and the entire team were kind, caring, and truly experts at what they do. They made sure I felt informed and reassured throughout the whole process. My pet is already back to her happy, playful self. I’m so grateful for their amazing work – I highly recommend this clinic to anyone who wants the best for their furry friend!

9 months ago

Sara Ali

10 months ago

I accidentally called the wrong Goddard vet branch so this isn't my branch but I was really disappointed with the abrupt and dismissive tone from the woman on the phone. I thought this doesn't seem like my usual Goddard branch and it wasn't thankfully. Kindness goes such a long way and I would encourage the staff to speak to people in a kinder tone.

7 months ago

Lilla Sipiano

a year ago

Juan Sebastian Martinez

11 months ago

The place is a disaster, they don't know what they are doing, they don't know if the pet needs vaccinations or not. They made me waste a lot of time and money going back and forth. I strongly recommend everyone to stay away from the health service they offer. You have to pay monthly and when you want to claim the things it includes, they ask you to pay money or to book an appointment for an unnecessary health check (which consists of weighing the animal and looking at its ears) with a veterinarian to charge you something.

Polina Dzhumerkova

12 months ago

We have been with Goddard Barkingside for over a year now since we got our first cat, and I couldn’t be happier with their service. The prices are reasonable, and they’re always willing to offer alternatives that fit our budget, which is such a relief. The whole team has a positive attitude, friendly and welcoming. Doctors are gentle and highly-qualified. Most recent experience was with Dr Poppy, who is amazing!! Alexandra, the receptionist, is especially polite and incredibly informative—she always takes the time to answer our questions in detail, and we never feel rushed during our visits. Our second cat is now under their care too, and I trust them completely with both of our pets. We use them frequently, and I hope their prices and high standard of care stay the same for years to come. Highly recommended!

Nabz

2 years ago

Great vets and always a pleasure. Take care not only of pets but provide a good friendly efficient service. Opened mon-sat. Parking also available right outside if you get a spot.