Companion Care (Charlton) Ltd T/A Vets4Pets

Companion Care (Charlton) Ltd trading as Vets4Pets is a locally owned practice run by Sinead Ennis and Fabio Di Popolo. The website positions the clinic for advanced and surgical casework (including orthopaedics, laparoscopy and ophthalmology) supported by facilities like an operating theatre, in‑house lab, digital X‑ray, and separated dog/cat wards plus a separate cat consult room. It’s RCVS accredited, and for out-of-hours emergency care it directs clients to Vets Now Sidcup.

From the latest reviews available, decision-relevant themes include strict lateness/appointment policies (multiple reviewers say they were turned away for arriving 10–12 minutes late) and pricing concerns around medications, alongside occasional praise for handling anxious dogs (a reviewer singled out a nurse/tech for this).

Services

Website-listed services and capabilities include

•Surgery: airway surgery, cruciate surgery, fracture repair, orthopaedics, ear surgery, cryotherapy, and laparoscopy surgery (listed as a specialty).
•Diagnostics: digital X‑ray, X‑ray & ultrasound, echocardiography, cardiology, Tonopen eye pressure testing (ophthalmology-related), and an in-house laboratory.
•Dentistry
•Cancer care: chemotherapy & cancer treatment.
•Preventive/administrative: microchipping; pet passport / animal health certificate.
•Nurse clinic

Facilities mentioned: operating theatre, separated dog & cat wards and isolation units, and a separate cat consult room.

Emergency care: the website states out-of-hours emergency care is available at Vets Now Sidcup.

People

•Sinead Ennis and Fabio Di Popolo are listed on the website as the owners/managers of the practice.
•Victoria (tech/nurse) is praised in a recent review for being “an absolute star” with two anxious dachshunds, suggesting some staff have a calm, confidence-building handling style for nervous dogs.

Reviews

4.1 stars from 472 reviews. - Turning clients away for lateness: two reviewers report being refused appointments after arriving 10–12 minutes late, and describe no flexibility to be seen later despite being on-site.

•Perceived inconsistency and waits: one reviewer contrasts being refused when late with their experience of often waiting 40–60 minutes past appointment time.
•Cost/medication concerns: reviewers describe medication pricing as “excessive” and allege large mark-ups; one advises requesting a prescription to buy medication elsewhere.
•Handling anxious pets: one reviewer specifically praises staff (Victoria, tech/nurse) for how she managed anxious dogs.

Reviews for Companion Care (Charlton) Ltd T/A Vets4Pets

Note: Showing the 5 most recent Google reviews out of 472 we track in total. Recent reviews may not be representative of overall sentiment.

Mimi Correia

in the last week

This is the third time I’ve left feeling really upset, and unfortunately it’s time for me to change vets. I arrived 10 minutes late to my appointment due to an Uber driver refusing to take me with my very small pet. I understand transport issues aren’t the clinic’s responsibility, but when I arrived, I was told my appointment had been given to the person before me and there was no flexibility to see me in the next slot. I was asked to rebook for another day, despite already being there. What upsets me most is not just this situation, but the overall lack of humanity I’ve experienced over time. The prices for medication feel excessive, and the approach increasingly feels more about money than care. Even though vaccinations are included in the monthly care plan I pay for, the service itself feels rushed and transactional. I don’t want to argue or go back and forth; I’ve simply decided it’s time to move on. I’m leaving this review so others can make an informed decision and hopefully avoid similar experiences.

Karolina K

Lovely reception staff and an extra shout out to Victoria the tech/nurse today for being an absolute star with my two anxious sausage dogs. Thank you!

minjun huang

Luís Coutinho

a month ago

I’ve been a client here for years, and my cat has had ongoing health issues with no real progress or clear diagnosis. Today was the last straw. I arrived 12 minutes late after calling repeatedly with no answer and was refused my appointment — at a practice where I regularly wait 40–60 minutes past my own appointment time. The inconsistency, poor communication, and lack of effective care have completely broken my trust. I won’t be returning.

Paola Reno

🚨 be aware - you DO NOT HAVE TO buy medicine from the vet - they can issue prescription and all online pet pharmacies have next day delivery. They put crazy margin on some products !! 🚨 I was also scammed. And paid £60 extra for no reason ! 🚨All vets so that. Not only this practice. So always ask for prescription to buy yourself or check on google how much that medicine to see how much you can save ! NEVER just agree to buy it without checking !