Companion Care (Charlton) Ltd T/A Vets4Pets

Companion Care (Charlton) Ltd trades as Vets4Pets in Greenwich. The practice offers a broad range of medical, surgical and diagnostic services, including orthopaedics, laparoscopy and ophthalmology-related work, supported by facilities such as an operating theatre, in-house lab, digital X-ray, separate dog and cat wards, and a separate cat consult room. It is RCVS accredited, and out-of-hours emergency care is directed to Vets Now Sidcup.

Services

•Surgery and procedures: airway surgery, cruciate surgery, fracture repair, orthopaedics, ear surgery, cryotherapy, and laparoscopy surgery.
•Diagnostics and medical work-ups: digital X-ray, X-ray and ultrasound, echocardiography, cardiology, Tonopen eye pressure testing, and an in-house laboratory.
•General care: dentistry, chemotherapy and cancer treatment, microchipping, pet passport / animal health certificate services, and nurse clinics.
•Facilities and patient handling: an operating theatre, separate dog and cat wards, isolation units, and a separate cat consult room. Recent reviews also mention calm handling of anxious dogs and careful, detailed support during a cat’s critical care.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Recent reviews are more negative about medication costs in particular, with some clients feeling prescription items are priced too highly.

People

Sinead Ennis and Fabio Di Popolo are named on the website. Recent reviews also mention Conor, who is praised for calm and thorough care during a cat’s critical treatment, and Victoria, who is singled out for helping two anxious dachshunds feel more settled.

Reviews

Google rating: 4.1/5 from 471 reviews. Recent feedback is mixed, with several complaints about policies and pricing alongside strong praise for some individual team members.

•Several recent reviewers say the practice is very strict about lateness, including accounts of appointments being refused when clients arrived 10 to 12 minutes late.
•A couple of these reviewers also complain about inconsistency, saying they have previously waited 40 to 60 minutes past their own booked appointment times.
•Medication pricing is a repeated source of frustration in recent reviews, with some clients alleging high mark-ups on prescribed items.
•Positive comments focus on individual staff: Conor is praised for clear explanations, patience and calm handling during a cat’s critical care, while Victoria is warmly thanked for her approach with anxious dogs.

Reviews for Companion Care (Charlton) Ltd T/A Vets4Pets

Note: Showing the 7 most recent Google reviews out of 471 we track in total. Recent reviews may not be representative of overall sentiment.

David L

3 months ago

I called them on 14th Jan as a fox was hit by a car 5 minutes from their Charlton branch. This was after 7PM so one of the only vets still open. The receptionist was uncaring and refused to help showing no emotion or concern towards the fox. Despite being reminded they have a duty to help wildlife and at least provide pain relief. She checked with her colleagues and still came back and refused. I managed to find another vet further away who cared enough to treat this poor animal. I would never recommend using this awful place as they are evidently only interested in making money.

william le

I had a really positive experience with Conor. He took over my cat’s critical care last week and was excellent throughout. He handled my cat very calmly and carefully, which made a stressful situation much easier. Conor was also very thorough in explaining everything — he took the time to go over the details clearly, repeated key points so I could write them down, and made sure I understood all the options available. He also walked me through the different prescription diet solutions and explained why each might be appropriate. I really appreciated how patient and reassuring he was, and how much care he showed both my cat and me. Highly recommend.

Mimi Correia

This is the third time I’ve left feeling really upset, and unfortunately it’s time for me to change vets. I arrived 10 minutes late to my appointment due to an Uber driver refusing to take me with my very small pet. I understand transport issues aren’t the clinic’s responsibility, but when I arrived, I was told my appointment had been given to the person before me and there was no flexibility to see me in the next slot. I was asked to rebook for another day, despite already being there. What upsets me most is not just this situation, but the overall lack of humanity I’ve experienced over time. The prices for medication feel excessive, and the approach increasingly feels more about money than care. Even though vaccinations are included in the monthly care plan I pay for, the service itself feels rushed and transactional. I don’t want to argue or go back and forth; I’ve simply decided it’s time to move on. I’m leaving this review so others can make an informed decision and hopefully avoid similar experiences.

Karolina K

Lovely reception staff and an extra shout out to Victoria the tech/nurse today for being an absolute star with my two anxious sausage dogs. Thank you!

minjun huang

Luís Coutinho

4 months ago

I’ve been a client here for years, and my cat has had ongoing health issues with no real progress or clear diagnosis. Today was the last straw. I arrived 12 minutes late after calling repeatedly with no answer and was refused my appointment — at a practice where I regularly wait 40–60 minutes past my own appointment time. The inconsistency, poor communication, and lack of effective care have completely broken my trust. I won’t be returning.

Paola Reno

🚨 be aware - you DO NOT HAVE TO buy medicine from the vet - they can issue prescription and all online pet pharmacies have next day delivery. They put crazy margin on some products !! 🚨 I was also scammed. And paid £60 extra for no reason ! 🚨All vets so that. Not only this practice. So always ask for prescription to buy yourself or check on google how much that medicine to see how much you can save ! NEVER just agree to buy it without checking !